Natural Press

My Visa/Debit card was charged (on an on-going, monthly basis)for things that I did not order & even after returning those items in the mail and making many calls to them, I am not able to get my money refunded. Here are the details: On 3/31/15, I called the number from an infomercial to order 2 books by [redacted]. I was charged for and received the books--so no issue here; however, I was also being charged $14.95 per month for a "newsletter" and $14.98 per month for "Joint Support" pills--both that I did not order. I called them at 877-299-0268 on 6/15/15 to ask for refund for the 2 newsletters (14.95 x 2) & ask for return info. for 2 bottles of Joint Support pills that I had received. I was told by "supervisor" [redacted], that he would issue immediate refund for the newsletters and that it would take 3-5 business days for me to see it reflected in my bank account. I mailed back the 2 bottles of pills the same day & [redacted] tracking showed they received them on 6/18 at 8:49m. I should have received credit for the newsletters by 6/22/15, but had not--so I called again and was told by "Pat" that the credit for both the newsletters ($29.90) & the credit for the pills returned ($29.95) were both being sent to my bank that day, 6/22/15, & it would depend on how long my bank takes to process the credit. My bank said I should have seen it in my account by 6/24 at the latest. Well, here it is, 6/25, and my bank still hasn't received it--so I called back again & was told that my refund is being processed & it will take (another) 3-5 business days for me to get it. I asked for a supervisor and talked to "[redacted]" who changed the story yet again, & told be that they will be issuing a check instead of crediting my Visa/debit card & checks only get issued once/week & once issued will take 14 business days to be received by me in the mail. She said she didn't know when my refund check would be issued because "it's handled by another dept"& refused to connect me or give me the # to that dept.Product_Or_Service: books + other items NOT orderedOrder_Number: [redacted]? plus newsDesired SettlementI want my refund of $59.85 credited to my bank or mailed to me TODAY--they have changed their story & strung me along for too long already. AND I want to add $5.95 to that for a total refund of $65.80. $5.95 is what I paid to return the items to them that I did not order in the first place. (They said they would not refund me for the items if I did not return it--so I had no choice but to incur this additional expenses to return it to them--even if I had not ordered them in the first place.Business Response [redacted] on behalf of Natural CuresPO Box 8568 - Pueblo, CO 81008Phone: (877) 299-0268 Fax: (719) 948-19106/29/15Revdex.com[redacted]RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 3/30/15, we received an order to the Natural Cures order line for an order placed by credit card. The order consisted of the Natural Cures 2015 Book plus bonus items, the Natural Pain Relief book, a free initial Newsletter, and free bottle of Natural Joint Support formula at the total cost of $43.85.On 3/30/15, [redacted] credit card was charged $51.85 and the order was shipped to her address. On 5/10/15, [redacted] credit card was charged $14.95 for her first monthly newsletter and the order was shipped to her address.On 5/10/15, [redacted] credit card was charged $14.98 for her first payment of the Natural Joint Support and the order was shipped to her address.On 6/3/15, [redacted] credit card was charged $14.95 for her second monthly newsletter and the order was shipped to her address.On 6/12/15, [redacted] credit card was charged $14.97 for her second payment of the Natural Joint Support Formula.On 6/15/15, [redacted] contacted our customer service department and requested to cancel her club memberships for the monthly newsletter and Natural Joint Support Formula. [redacted] also wanted to return her order of the Natural Joint Support Formula for a refund and then requested to speak to a supervisor regarding charges of the monthly newsletter. Our customer service provided her return instructions and a return authorization number and arranged a call back from a supervisor due to one not being available at the time.Later that day, [redacted] contacted our customer service department and requested to speak to a supervisor. Once [redacted] was transferred to a supervisor she requested to be refunded for all charges for monthly newsletter. As a courtesy our supervisor did issue two refunds in the amount $14.95 making a full refund for all monthly newsletters. All refunds are issued to the original credit card used to place the order. On 6/22/15, our warehouse posted return for the Natural Joint Support Formula and a refund was issued in the amount of $29.95 making a refund in full for [redacted] Natural Joint Support Formula order. All refunds are issued to the original credit card used to place the order. On 6/15/15, [redacted] contacted our customer service department and requested the status of her return. We informed [redacted] that order was returned and a refund was issued.On 6/25/15, [redacted] contacted our customer service department requesting the status of her refunds. Due to how upset [redacted] was, our customer service representative transferred her to a supervisor for further assistance. Our supervisor informed [redacted] that due to an internal processing issue and to avoid further delay her refund will be issued via check. On 6/29/15, a supervisor contacted [redacted] and informed her check was sent via [redacted] provided her the tracking number, [redacted]To date, we have had no further contact with [redacted].We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]Operations Manager[redacted] Customer Service Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am not yet in receipt of the $59.85 refund check they claimed to have sent. I will need to have this in my hands before this can be resolved--they have made several claims prior that it was credited to my charge card--but nothing had ever materialized, so there is a history of deceit on their part that causes me to mistrust them until I have the refund in my hands. The deceit includes their claim that I ordered a $14.95 per month newsletter and $14.98/month for Joint pills (what they are now calling a "membership"--they apparently were deducting from my account for 2 months before I took notice--I was not watching for this because I did not order a membership of newsletter & pills & I most certainly did not authorize them to take these additional & ongoing amounts from my account--all I ordered on 3/30 were 2 books for $51.85). The deceit continued when I called them for refund (upon figuring out that they were deducting add'l amounts from my account) because twice they told me that the credit had already been processed to me and that I just had to wait 3 to 5 business days to see it in my account--none of which materialized. Also, in my complaint and in a phone call with "supervisor" [redacted], I asked for the refund to include an additional $5.95 which I paid to return 2 bottle of Joint pill to them--because I never ordered them--and they had already deducted $29.95 from my account for them--they should be responsible to pay for return shipping for something never ordered & I never authorized them to debit my account for. In the phone call, [redacted] said they would not refund the additional $5.95--I strongly believe that they should--it's a matter of principle at this point--they are very deceitful in their practices. The deceit continues in their response above--they claim I agreed to a free issue of newsletter and free bottle of Joint pill (none of this is true) & if it were free--why did they subsequently debit my account for 2 months of newsletters and 2 months of joint pills? On 6/15 when they indicate I called to "cancel her my club memberships"--I had called to find out why they were continuing to take funds from my bank account--I had no idea they had me enrolled in a "membership" of continuing debits of my bank account for products I never ordered. On 6/25 they write that I was so upset that they transferred me to a supervisor--the truth is that I asked for a supervisor because they were telling me for the 3rd time (after my 3 calls to them on 6/15,6/22 & 6/25 that I had to wait another 3 to 5 business days for the refund to be credited (a $29.90 refund confirmed with supervisor, Mr. Montoya, that was supposed to have been credited to me on 6/15 and another $29.95 that should have been credited on 6/22(per my 6/22 call with "Pat"--he said it was being credited as we spoke) These people are taking advantage of me and they are very deceptive and not receptive over the phone--in their response above,they are either lying or glossing over things to show themselves in a better light. I'm hopeful that I'll get my $59.85 back--now that the Revdex.com is involved. But I will not be satisfied until I also receive the $5.95 return postage back--which so far, [redacted], has refused to refund me.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I hope this back & forth between the Company & I is being posted online for all to see. I will never deal with them again--who would? They keep repeating the same thing without giving any consideration to all the detail and explanation I am providing: I did not order any newsletter or joint pills--you insist that I did, show me the proof of that. I did not scrutinize my bank statements for the monthly amounts you were taking out for 2 months because I only do this when I know I ordered something--which I didn't. When I finally stumbled upon it, I called to find out what you were taking money for and that's when I found out it was for a $14.95/month newsletter and $14.98/month for joint pills--none of which I ever ordered! But I was told that I couldn't get refunded for these things I never ordered until I returned it--which I did--I am entitled to be reimbursed $5.95 for returning things to you that I never ordered in the first place. I don't know how much clearer and how many times I have to repeat my request before you acknowledge the issue at hand. You just keep repeating your policy of not paying for product return shipping--this policy does not apply in this situation because I never ordered these items in the first place. Why are you not able to recognize this? Why do you choose to antagonize a customer for $5.95? Is this how you treat all your customers? You should treat me better--afterall, I paid $51.85 for an update to a book that I already had. How much of this $51.85 was profit to you? From the beginning, I didn't make an issue of this far overpriced book, you said it was too late to return it, so I kept it & let you keep all that money. I did order this book (although I didn't realize that $31.50 of the $51.85 was for shipping & handling), so I accepted your policy that I can't return it. The difference with the newsletter & joint pill, is that I DID NOT ORDER THEM--so it's not fair that you are trying to take advantage of a senior citizen this way, you people should be ashamed of yourselves.Final Business Response [redacted] on behalf of Natural CuresPO Box 8568 - Pueblo, CO 81008Phone: (877) 299-0268 Fax: (719) 948-19107/23/15Revdex.com[redacted]RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the rebuttal from [redacted]. At the time of the original order call, customers are informed about our upsell offers along with the main offer. Upsell offers are only added to the customer's order upon the customer's approval. Accepting the free initial Newsletter and/or Natural Joint Support Formula customer 's are automatically enrolled to a monthly (newsletter) and/or bi-monthly(Natural Joint Support Formula) club program, which customers can cancel any time after the initial call.Customers have a 30 day money back guarantee, if a customer chooses to return their order for a refund it is as their expense. We do not reimburse for any cost of the return.6/15/15 was [redacted] first contact with us since she placed her initial order, on 3/30/15, regarding Natural Joint Support Formula.We trust that the foregoing explanation will enable you to close your file in satisfactory manner. Again, we apologize for the inconvenience caused for our customer.Sincerely,[redacted]Operations Manager[redacted] Customer Service

I was watching the companies info mercial on tv and decided to call and get further info,decided halfway thru the transaction not to proceed with because they were trying to upsale me on this news letter a 14.95 monthly charge,y told the sales person to cancel the order and she said no problem .this took place on 7/30/2014,I got a call from these people trying to sell me again this package of 2 books,I again very firmly said do not send me this ,do not charge my card,on 8/9/2014 I get the package and the related charges on my credit card,I called customer only to find that their "system"is set up where once the ccard number is entered they can not cancel the order,I was told that the order taker was supposed to inform to call the cust service line to cancel the already processed order.there was nothing else offered .I want my money back and they can send a pick up order for the books.Product_Or_Service: booksOrder_Number: [redacted]Desired Settlementmoney returned and cancel the automatic 14.99 mo newsletter Business Response [redacted] on behalf of Natural CuresPO Box 8568 - Pueblo, CO 81008Phone: (877) 299-0268 Fax: (719) 948-191009/03/14Revdex.com[redacted]4834 Sparks Blvd Suite 102Sparks, NV 89436-8157RE: [redacted], Case Number #[redacted], Order# [redacted]Dear [redacted]We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 07/30/14, we received an order to the Natural Cures order line for an order placed by credit card. The order consisted of the Natural Cures 2014 Book plus bonus items and Natural Pain Relief Book, at the total cost of $43.85.On 08/04/14, [redacted] credit card was charged $43.85 and the order was shipped to his address. On 08/09/14, [redacted] contacted our customer service department and stated that he attempted to cancel his order with our order entry department. We advised him that our order entry department is unable to cancel orders and that he would have needed to contact our customer service department to have his order cancelled. We reminded [redacted] that his order came with a full 30 day money back guarantee and that if he was not completely satisfied with the product he could return it for a refund. [redacted] requested to speak to a supervisor and we advised him there was not one available to speak to at the time and arranged for a supervisor to call him back with in 1 to 2 business days. On 08/11/14, a customer service supervisor contacted [redacted] and apologized for the inconvenience caused during the order entry process. We also advised him that as a courtesy for the inconvenience caused, we issued a refund in the amount of $43.85 making a refund in full for [redacted] order. All refunds are issued to the original credit card used to place the order. That same day, [redacted] had contacted us via email, we responded to [redacted] email and advised him that his order had already been refunded in full and we provided [redacted] with a return authorization number for him to return his order to us.To date, we have had no further contact with [redacted].To date, we have not received a return in our warehouse for [redacted] order.We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]Operations Manager[redacted] Customer Service