Natural Remedies Spa

Alloy Wheel Repair To Whom It May Concern, 5/21/15Regarding the complaint, ID- [redacted] , with [redacted] I would like to ad that ***'s comment that I should be financially responsible for his wheel cracking just didn’t sit right with me at the timeI tried to explain to him there is no way I could possibly for see a wheel crackingWe put pressure on the wheel to push the bend out and every now and then the wheel cracksA sure sign the structure was compromised by the impactHe just insisted that I am responsible for the wheel crackingIn years of doing this I have never had a customer not understand there is a risk in straightening that a wheel could crackHis rims are not of a high quality in my opinion and I used an improper description of that due to I was upset that he thinks I should pay for this when after ‘J’ years of doing this I never have had anyone not understand the riskWe have a high rate of success in our wheel straightening process which is approved by the SAE (Society of Automobile Engineering)Clearly I was wrong in what I said and I did strongly apologize to [redacted] and am willing to compensate him for the wheelI had a bad clayWe have since re-implemented a form we use that informs customers of the risk to be a mandatory signing prior to all straightening requestsWhen [redacted] picks up his wheel l will hand him a check for the $provided it will settle this matterAny questions please feel free to call rne at 216-926-Bor e-mail me at cleveland@awrswheelrepaircom Sincerely, Paul Z***Owner

I will need more info regarding this claim. I have no record/invoice regarding a Jackson Johnson. Can he produce a copy of an invoice? We checked our file for October and I have nothing that shows under his name.Paul Z***-Owner

Alloy Wheel Repair To Whom It May Concern, 5/21/15Regarding the complaint, ID- [redacted], with [redacted]. I would like to ad that [redacted]'s comment that I should be financially responsible for his wheel cracking just didn’t sit right with me at the time. I tried to explain to him there is no...

way I could possibly for see a wheel cracking. We put pressure on the wheel to push the bend out and every now and then the wheel cracks. A sure sign the structure was compromised by the impact. He just insisted that I am responsible for the wheel cracking. In 7 years of doing this I have never had a customer not understand there is a risk in straightening that a wheel could crack. His rims are not of a high quality in my opinion and I used an improper description of that due to I was upset that he thinks I should pay for this when after ‘J’ years of doing this I never have had anyone not understand the risk. We have a high rate of success in our wheel straightening process which is approved by the SAE (Society of Automobile Engineering). Clearly I was wrong in what I said and I did strongly apologize to [redacted] and am willing to compensate him for the wheel. I had a bad clay. We have since re-implemented a form we use that informs customers of the risk to be a mandatory signing prior to all straightening requests. When [redacted] picks up his wheel l will hand him a check for the $180 provided it will settle this matter. Any questions please feel free to call rne at 216-926-B70 or e-mail me at cleveland@awrswheelrepaircom Sincerely, Paul Z[redacted]Owner