Natural Stone and Tile Maintenance and Restoration

Review: [redacted] caused extensive damage while he attempted to strip and reseal Mexican pavers . The end result of the work was significant damage to both floors of the house, a dull and irregular finish and an overwhelming stench from the chemicals used to strip the pavers. Additional damage was caused on adjacent walls and property. We have retained a certified forensic tile consultant and a licensed General contractor to inspect the pavers. All have determined that so many of the pavers have been destroyed by the negligence that all of the pavers will have to be replaced. We are presently unsure as to the full nature and extent of the damage. In addition we believe Mr. [redacted] is conducting business without a license.Desired Settlement: Replacement of Mexican Pavers and resulting damages.

Business

Response:

In response to [redacted]’s claim, it should be noted that Mr.[redacted] did not contact, nor did he hire or have any direct contact with Mr. [redacted] regarding the stripping, resealing, or anyadditional procedure on his flooring. Mr. [redacted] merely assisted the contracted crew commencing work on the second day of the job.

To the best of Mr. [redacted]’s knowledge, the client was fully aware of the process and chemicals that were being utilized and was, in fact, satisfied up that point.

Therefore, any concerns or questions regarding the final results should be directed to the company Mr. [redacted] actually hired and had the contract with.