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Natural Stone & Supply Inc

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Natural Stone & Supply Inc Reviews (1)

I placed an order for a marble threshold on 1 July 2013. After being overcharged, I decided to cancel the order an hour after it was placed. I called the company and asked for a refund. They told me they would do it as soon as possible and give me a call once the cancellation was put through. I called for the next three consecutive days to be told that they would call me as soon as it is done and will have it done by the end of the day. I also later noticed that they charged me twice for the same transaction but different amounts. After not getting a refund by 21 July 2013, I called [redacted], [redacted] and told him about my experience. He told me that he will check with his office manager the following day and if they can't get the refund back on my credit card, he will personally drive to my house and hand me the cash. I never heard from him so I called him back at the end of the day, 22 July 2013. He said that he was in NJ all day and didn't have time to deal with it but promised the same for the next day. I never heard from him so I called him again. He didn't pick up this time and I left him a message to call me. I still haven't heard back and believe this is a scam.Product_Or_Service: marble thresholdOrder_Number: [redacted]Desired SettlementI would like a full refund for the cancelled transaction. The first amount is for $2.38, which was a charge I did not authorize. The second amount is for $238 for the threshold that I cancelled and never received. I will take this back on my credit card, as a check or cash.

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Description: Drawing Materials

Address: 45 Pond St, Milford, Massachusetts, United States, 01757-3419


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