Natural Talent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis company has done this same thing to countless othersThey refuse to accept the fact the Ford advises the parts are in fact the same sizeThey can easily pull a sample of each and measure themThey want this to be removed from your siteI am also willing to resubmit the complaint and will be contacting even more people to advise them of the lack of customer service this company has [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

On 5/27, Mr [redacted] ordered a driver side rocker panelOn 6/1, he contacted us to report that he received a passenger side rocker panelHe chose to keep the part, but asked that we refund his shipping, which we did on 6/2.He ordered another driver side rocker panel later that day and contacted us asking that we ensure the correct part is shippedOne of our representatives contacted our warehouse to request that the part be checked prior to shipment.On 6/6, he went to our Order Status & Returns page to report that he received the wrong part againWe provided a prepaid FedEx return shipping label, which he used to return the part for a full refund (issued 6/14)We sell other rocker panels for his vehicle, which he is welcome to purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is because of them trying to moved this to something that it has nothing to do with They cannot accept that the electrical clutch has nothing to do with a/c flush these have nothing to do with each otherThis company is just rejecting the truth that they have failed me as a customer because of there incompetencethey just need to pay me in full for the a/c compressor for the clutch that failed on their unit Regards, [redacted]

The options the customer has outlined are the available replacement options under the manufacturer's warrantyWe sympathize with the customer's financial situation, but as a business we are unable to send out a new radiator without payment for itWe require either a return in transit to us or a new order placed through the website if he chooses to proceed with either warranty replacement option

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] This is partially true they did tell me I could purchase a new kit at first and wait on it to be shipped then put the wrong parts in the new box and they would pay the shipping to return it and give me a refundI will admit I was not in a position to wait on it because I needed transportation so I asked to speak to a manager because I did not want to go that route I needed to purchase a new kit from my local parts store and get it done ASAPWhen the manger called me the next day he clearly told me that I could not return it because parts had been fastened to the car not used just bolted upHe said there was no option at that point and that I was stuck with the kit the parts where not used they did not tell me that if there where no Signs of weat they would offer me a refund he said they woman I talked to initially had basically lied to meI told the first representative that one part had been fastens on she said to send it back and they would issue a refund the manager said no that’s not trueThis has caused me financial problems and I just want it resolved this was there mistake and they won’t even work with meThe car is fixed so buying another clutch is out of the question at this point I would even except a partial refund to work with them if possiblethanks

On 3/16, Ms [redacted] contacted us to report that she received the wrong partWe offered to have her return it for a free replacement of the correct part using a prepaid FedEx shipping label (one we could mail her)She refused our offer and hung up on our representativeWe have not heard from her since.We have since determined that the part the customer ordered will not fit her Honda Accord LXThough we did not ship her the part she ordered, it would not fit her vehicle even if we hadConsequently, we have emailed her and mailed her a prepaid FedEx return shipping label to return the part for a full refundShe will receive her refund within business days of us receiving the partWe sell other mufflers which fit Ms***'s vehicle, which she may purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As seen in the attached screenshots highlighted in boxes/circles, etcI dug everywhere and there is only one reference to a date that will or won't workAlso, you'll see my F-Diesel is the selected vehicle for the replacement part(s) and the alternator is obviously listed as a direct replacementNowhere is it stated to find the manufactured date and check against any other datesThat is the issue at hand! After I had my ASE Certified mechanic look at this site and the information provided, he wouldn't have known to find the manufacture date eitherSo, how in the world is this my fault? I don't care where they have fine print buried beyond this pointWhat I attached, is what they are marketing for a replacement for my F-Diesel truck, but with no returns, no credits, no warranties, nothing whatsoever! That is where they are taking advantage of consumers! Regards, [redacted]

Our part listings specify that that there are two front mufflers available for his vehicle, and that one of them is an optional mufflerThis customer purchased both mufflers for vehicle, but only needed oneAs our Help page explains (http://www.rockauto.com/lang/en/answersTab4.html#Returns), every part we sell may be returned within days for a refund of the part priceShipping charges are not refundable unless the return is due to our mistakeThe customer set up a return for the extra mufflerOur online return prompts asked if he preferred his refund to his original form of payment or in the form of store creditHe chose store credit on 3/28/15, so that's how his refund was issued on 4/3/when the return was receivedSince we shipped the part the customer ordered, no shipping was refunded A month after his refund was issued (5/6/15) he asked to change the refund from the store credit he chose to his original payment method, and we explained we were unable to make this change once the refund had been issued (especially after this much time has passed)He requested the same thing two months later in July, and we again explained the refund type he chose in March can not be reversed months after he voluntarily chose to receive his refund in the form of store creditWe have refunded the customer for his unwanted item in the form of credit he selected; no further or change of refund will be issued

MrF [redacted] ordered a brake rotor and pad kit listed as "Rear" in our online catalogThe order was placed March 21, and when he called in May, he informed us that he accidentally ordered a rear kit instead of the front kit he neededAt this time, his order was three weeks outside of our 30-day return policy but we agreed to a one-time exception and sent return instructions to his emailWhen MrF [redacted] called on Sunday 9/18, he requested to speak to a supervisorDue to limited weekend staffing, there was not a supervisor availableOur customer service representatives offered to have a supervisor call him back, but MrF [redacted] hung up on both representatives before they could confirm his contact informationWe accept returns within days, as our Help page explains (http://www.rockauto.com/help/?page=4#Returns )Since the order was shipped days ago, we will not accept a return

We are sorry our warehouse has no record of receiving Mr [redacted] partThis message concludes our correspondence with him

This customer presents no new information in his rejection and our original message responded to all the same pointsMr [redacted] purchased an A-Cardone Master Cylinder on December 5, He contacted us years later on December 9, stating that it had failedOur Warranties page explains that, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the productWarranties offer only replacement of the defective part with another part: no cash refunds, shipping costs or other expensesA-Cardone warrants their parts for years, so we offered options to receive a replacementMr [redacted] chose to order a new part so he could get it installed right away, then return the faulty part and be reimbursed for the replacement orderHe ordered the replacement Master Cylinder on December 20, but did not return the faulty partThe next time he contacted us, over a year later on January 17, 2016, the year warranty from had already expired and we explained that we were not able to assist further with the warranty claim.Mr [redacted] then requested to return the "unused" replacement for a refundWe are confused how it could be unused, since he told us in December that he needed a working replacement right away because the original part brokeHowever, we accept returns within days, as our Help page explainsSince the order is now over days past our return window, we will not accept a return for his December order

On 5/25/5:18pm CST, Mr [redacted] placed an order and chose DHL Domestic Express shippingHis shopping cart and checkout page showed "You should receive by Tuesday, May 30"We shipped his part the following dayDHL attempted delivery on Tuesday, May 30, but report that the recipient was not homeThey delivered the part the following day.We are sorry Mr [redacted] did not get his part when he hopedBut since we shipped his part on time and delivery was attempted on the expected delivery date, we cannot refund his shippingIf he does not want the part he received, he may arrange a return on our Order Status & Returns pageIf he does not prefer DHL for future shipments, we offer other express shipping methods for most parts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe warranty offered is from a third party This was never made clear when I purchased this, nor if it was would I have made the purchase Replacing a car starter, with another one, when the purchaser and the seller are days away is not realistic This company alleges to warrant the goods they sell The product was defective I want my money backThe item barely lasted days [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Mr [redacted] purchased Anchor 8300, which is listed as a transmission mount for a Honda Civic (our catalog makes no reference to being for the front or right, nor does Anchor's)Our catalog also showed him a picture of the part so he could verify it was what he neededWe verified with Anchor that the part is correctly listed as a transmission mount for his vehicle.We don't know why Mr [redacted] thinks he needed a transmission mountThe part he claims is the part he needed is listed as a front motor mount by all reputable after-market mount manufacturersWe refunded him for the part he returned on 9/We offer no further refunds

We are sorry to hear of Ms [redacted] ’s misfortuneWe do not save credit card information, so we are not able to make charges to a credit card without customer authorization on a new orderWe only have one order between October and December with Ms [redacted] ’s information, and it does not have a core chargeI have attached the Order Confirmation (35056479) for referenceMs [redacted] provided us with a list of charges and their dates (also attached), but we were unable to find any corresponding records in our systemMs [redacted] ’s bank statement would reflect “RockAuto, LLC” for any charges authorized by our companyShe does not have those statements, so we don’t know why she thinks we made these chargesThere is nothing more we can do to assist without additional information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] They have given me no way to return their itemI emailed them twice on this matter to let them know the box was destroyed, neither of their responses said anything about me taking pictures so that they could make an exemption, as proof of my purchaseThey said they can show no proof that I purchased it without the plain white cardboard box returnedThere was nothing on that box that acted as a receipt for the manufacturer, other than my part inside and the shopping label that would be on the outsideTheir response for me and the Revdex.com to see now says they would except photos instead but today is the first time this was saidThis response from them came todayApril 4th Regards, [redacted] [redacted]

On 10/9, Mr [redacted] requested that all but of the parts he ordered earlier that day be canceledOn 10/10, we confirmed his request via email, noting that his PayPal refund could take up to two business days to process.Later that day, he filed a dispute with PayPalAs soon as he ends his dispute, PayPal will allow us to issue the refund we promised more than a month ago

Ms [redacted] initially addressed her order to a place that does not exist, which explains why she did not receive her partsFedEx did not return the parts to one of our warehousesIf we do receive the parts, we will refund herWe do not know to which waiver her complaint refersIf Ms [redacted] negotiated a solution with FedEx and needs our help, she may contact us to explain what she needs from us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIn their response they failed to mention that they want me to Pay for shipping their faulty part back to themI paid shipping once for this alreadyI also have to remove part from car and make car undrivable while this whole ship back and wait for new part process happens, which is policy I understand but still a pain and causes problems for meWhen I shop for parts at other businesses usually it is very easy to make a warranty claim and they ship it out to me non problem, or I just take it back to my local store and swap it outRockauto whole return/warranty process is designed against the consumer and ends up costing us more in the long runi will never do business with rockauto again.I still want my money back! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We are sorry for any confusionNissan originally used different manufacturers for the starters on their vehicles, including MitsubishiMr [redacted] purchased TYC part #117685, listed to replace starters where the OE Manufacturer was MitsubishiHe received the part he purchasedIf he is not satisfied with the country of origin, he is welcome to return the part and we have provided return instructions to do soAs our Help page explains, every part we sell may be returned within days for a refund of the part price, but shipping charges are not refundable unless the return is due to our mistake