Natural Way Lawn & Tree Care Reviews (4)
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Natural Way Lawn & Tree Care Rating
Address: 820 34th St Ste 201, Bakersfield, California, United States, 93301-2268
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www.agritek.com
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It is the opinion of both arborists on staff that this customer's landscape suffered from severe winter damage, and this professional opinion is corroborated by the customer's admission that the landscape in question was fine in fall (we provided treatments in 2014) and began reporting problems with...
it this June before we started this year's service. Links to information on winter damage to landscapes (including specific to Michigan) are located at the bottom of this response. While we certainly sympathize with anyone who has experienced landscape damage due to the last couple of cold winters we have endured, we do not claim responsibility for it. We offered to attempt to revive the landscape with a root stimulator provided at the end of July this year, after indicating that some of the landscape was already dead, that some of the landscape would not recover, and that we could provide no guarantee with respect to the expected results of such a measure. Despite this, I have authorized a credit for $90.00 for this customer.
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August 24, 2015RE: Case #[redacted] I am writing in response to your letter August 18, 2015.Earlier last week, we had an issue with our servers which left Natural Way without any access to phones or computers until early Wednesday morning. Since then, we have been in contact with...
the customer. Our production manager [redacted] met with Mr. on the property. After speaking with [redacted], Mr. informed Natural Way that he was satisfied that we had quickly contacted him and actively worked to resolve the issue. At that time, Mr. also informed Natural Way that he would withdraw his complaint from the Revdex.com once he returned back from vacation. Natural Way will consider this issue resolved at this time. Should you have any further questions regarding this matter, please fax a copy of all future correspondence to ###-###-####.Respectfully,[redacted]Director of OperationsNatural Way Lawn & Tree Care, Inc.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]