Sign in

NaturaLean Ketones

13266 Byrd Dr STE 262, Odessa, Florida, United States, 33556-5319

Sharing is caring! Have something to share about NaturaLean Ketones? Use RevDex to write a review

NaturaLean Ketones Reviews (%countItem)

Returned product and failed to receive refund (company has 90 day return guarantee).
Ordered product on 6/18/19. Emailed the company's customer service email to cancel order on 6/19/19. Company shipped product to me on 6/19/19 (received an email from company later after my cancellation email stating they shipped the product to me). On 6/22/19, I emailed company again after trying multiple times to call their customer service phone number. The number provided on their invoice is never answered and they never answer their provided email as well. On 6/27/19, I returned the product to the address that was on my shipping invoice. The product was shipped from: Life Nutra, P.O. Box 30111-91, Salt Lake City, Utah 84130, and this is the address that I returned the product to. I mailed the package via USPS first class with tracking and the tracking number is XXXXXXXXXXXXXXXXXXXXXX. The product was received successfully according to the USPS tracking on 7/1/19. I have not received my refund of $199.95. The order number on the invoice that the company printed and shipped with the product is order number XXXXXXXX. When I was searching the Revdex.com complaint company search with their customer service number, it sent me to your West Florida complaint center even though I received the package mailed from Utah. Life Nutra put their customer service info on the shipping invoice and their customer service number is 855-401-3148 and email as [email protected]. I returned the product successfully a few days after receiving it. It was in the same condition, unopened and unused, returned within the 90 day money back guarantee return policy. I deserve my $199.95 refund. Thank you for your assistance.

Desired Outcome

After a successful return of the product, the company has not given me my refund and by their return policy, they should give me my money back.

NaturaLean Ketones Response • Jul 12, 2019

07/12/2019
Revdex.com
***
Trade Practice Specialist
XXX-XXX-XXXX
***@Revdex.comwestflorida.org

***
***
Opelika, AL 36804

Complaint # XXXXXXXX
We have looked into this customers complaint and, are unfortunately unable to locate any accounts in our system associated with Mr. with the information provided. We would like to apologize for this inconvenience. We want to make sure our customers are taken care of and are happy. If there is any other information that can be provided to us to help us locate the account we would greatly appreciate it.

We give our sincere apologies to Mr. for any inconvenience.
Sincerely,
Angela
Manager

Customer Response • Jul 14, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
According to your Revdex.com search engine, the phone number for the business is the same as the customer service number that is on the packing slip I received with my order. This business is engaging in unfair business practices and trying to be deceitful about it. I entered the phone number for the customer service phone number listed on the packing slip, and your Revdex.com complaint website listed this business so that explains why they would never answer the phone or their customer service email. I am attaching all of the proof of my transaction with this company. I am attaching the receipt where I returned their product and the snapshot of delivery where they received it back. I am also sending a copy of their product packing slip that shows their phone number and my order number and if you use that phone number on your Revdex.com complaint system, it will list this business as the one saying they cannot find a order number for me. The proof is in the black and white that I am attaching.

NaturaLean Ketones Response • Jul 15, 2019

07/15/2019
Revdex.com
3703 W. 6200 S.
Salt Lake City, UT 84129
(801) 892-6009
[email protected]

***
***
Opelika, AL 36804

Complaint # XXXXXXXX
We have looked into this customers complaint and, are unfortunately unable to locate any accounts in our system associated with Mr. with the information provided. We would like to apologize for this inconvenience. We want to make sure our customers are taken care of and are happy. If there is any other information that can be provided to us to help us locate the account we would greatly appreciate it.

The following information is not our company's information. Please contact them directly to resolve this matter.

Life Nutra
PO Box 30111-91
Salt Lake City, UT 84130
[email protected]
1(855)4013148

We give our sincere apologies to Mr. for any inconvenience.
Sincerely,
Angela
Manager

Customer Response • Aug 06, 2019

Tanya,
I have attached my bank statement for the Life Nutra product. It's the $199.95 charge purchased in 06/18, but came out of my acct on 06/20. I have also included the shipping label, as well as the number listed on the shipping label as their customer service number and the white pages listing.
I don't know if these documents will help in any manner but thank you so much for trying.
I am disabled and live off of a once a month disability check so $200 to me is like $2,000.
Thank you again and let me know if you need any additional information.
Best regards.

I called to get a refund and, after two calls, still getting the runaround.
I had read the ad online and ordered the "trial" order of two weeks. Eleven days after receiving the product, I was charged 79.97 dollars. I called and spoke with KeShawn, agent *** and he told me I was being charged the full price because I didn't cancel my contract. I said I would report it to the Revdex.com and hung up. He called me back and left a voicemail stating he would refund the entire price in 3-10 days. I waited and checked my account. After 10 days and no refund, I called back on Thur. May 30 and spoke with Joel, agent *** who put me on hold multiple times before stating he would refund the full price and send me an email. He stated my email address to me and I confirmed it to him. As of Saturday, June 1, I have received no email and no refund from them. I still have the voice mail confirming they would refund my money but feel they are not honoring this agreement.

Desired Outcome

I called and asked for a refund. They agreed to refund my money but have not yet. I called again and was told the same thing. I would just like my 79.97 dollars back please.

Customer Response • Jun 17, 2019

After checking my bank account, I see that I have been refunded the amount they took out. I have had no contact with them but they did refund my money

The offer is misleading, with product containing only 975 mg of the recommended 1,800 mg of exogenous ketones derived from Beta-Hydroxybutyrate (BHB). We receive "free product" (with an offer of an additional free product oh, boy) on a trial basis. In the very fine print in a very long terms and conditions segment we are told we only have 14 days to cancel the recurring sale to us for each bottle at $79.97. I was just charged over $80 for each of the two bottles of under-performing product that I could have bought under a different brand, with better content, for much less money.
Furthermore, I realized by reading item 16.7 of their terms, that I am automatically enrolled in the Sociallity AccessNow health community program (yes, that's how they spelled it), that is complimentary unless I cancel my supplement orders, which I did today. Now, I'm to be billed for that membership, too, unless I call to cancel. There is no mention of the price, but I imagine they will try to charge me immediately. I tried to call the cancellation number and a recording asked for my name and credit card number to complete the cancellation! This is such a scam. I am emailing the "health community program" today to cancel.
Product_Or_Service: s Keto Advanced Weight Loss and Naturalean Forskolin

Desired Outcome

No settlement requested - for I am disputing the charges through my bank and I'm returning any further merchandise that is shipped to me.

NaturaLean Ketones Response • Jun 05, 2019

To Whom It May Concern,

We are sorry to see the dissatisfaction you have with our company. Our company has adapted to a monthly subscription plan due to popular demand. Once you place your order with us, you are given a 14-day trial to see how you like our product for only the price of shipping and handling. After this period of time if you don't call to cancel, you are enrolled into our program and set to receive new shipments every 30 days, making it easy to maintain your weight loss goals.

Upon looking further into Ms. account with us, we can confirm that she initiated her trial period on April 13th for the shipping cost of $9.93. After her trial period ended on April 28th, she was charged for the full sized products sent to her, for $79.97 and $77.95, and enlisted in our monthly program. Our records show that Ms. Barrtelli gave us a call and cancelled her account on May 14th.

Customer satisfaction is of the utmost importance to us. Seeing that she was not content after her phone call with us, Ms. was refunded for her second set of products on that same day. Though she is by no means required to return the products in her possession, we have refunded her account additionally for her first shipment - the charges mentioned above. This refund should process back to her account in 3-7 business days. Furthermore, we can confirm that her account is indeed cancelled at this time. It is our hope that this will settle the matter; and we would like to again apologize for the burden this experience may have caused.

Kind regards,
Customer support

Check fields!

Write a review of NaturaLean Ketones

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

NaturaLean Ketones Rating

Overall satisfaction rating

Address: 13266 Byrd Dr STE 262, Odessa, Florida, United States, 33556-5319

Phone:

Show more...

Web:

www.naturaleanketones.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with NaturaLean Ketones, but after several inspections we’ve come to the conclusion that this domain is no longer active.




Add contact information for NaturaLean Ketones

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated