Naturally Balanced Chiropractic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Gina Barriga

We have apologized to this customer for the poor quality service and have refunded her money

8/29/*** *** called to place an appointment stating that she needed a last minute cleaningWe offered her the 31stWe let her know that we require to have a card a fileShe stated that she was just going to leave a check with the neighbor and they will hand it over to the team
Notes are in the work order8/31/One of our teams performed the house cleaning serviceThe team called the office to see if the owner was going to come backNo one left a check, as *** indicatedAfter two weeks*** stopped by again and there was already a tenant living in the homeShe took the invoice from *** and said she would give it to ***Throughout the rest of the year: During the next two weeks, we made several attempts to contact her as she specified that if no one was in the neighbor’s home (but someone was) to give us the check, we should contact her for her Credit Card infoAfter the two weeks, we called her and notified her that we needed to process paymentShe stated that she was getting discharged from the hospital and that she would contact us that same nightShe never didAfter this incident, we made several more attempts to no availThe person who responded to us was *** ***, ***’s husbandWe notified him, after he denied the charges, saying these charges were not his, that the email was connected to ***’s Twitter AccountHe never responded again responded*** *** has now stated that the team was paid in cash. This is not true. First, there was no check from the neighbor when the team cleaned the home. Then *** indicated that she would call with her credit card information which she never did. Next, her husband, ***, denied that the charges were his and finally he has indicated that the team was paid cash. We have cash receipt booklets that the cleaning teams issue when clients pay in cash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
Gina Barriga

We have apologized to this customer for the poor quality service and have refunded her money.