Naturally Botanicals Inc

Hello ***,Thanks for reaching out to us by phone and bringing this matter to our attentionThe one thing we pride ourselves on, is our customer serviceThat's what keeps our customers coming back year after year.The product, Immunell, is Tablets, and to the best of my knowledge has always
been a count bottleThe website and the supplement fact panel indicate that, and the price is marked at the count bottle size, which the customer paid for. I have attached a price sheet to this email, with the Immunell highlighted on the second page.However, the bottle image was wrong, reflecting TabletsWe recently updated our product images with new images provided by the manufacturerIt appears that this is how this error occurred. This error has been correctedThe Tablet bottle image has been changed to the count image. Here's a link to the product: https://www.naturallybotanicals.com/p-760-immunell.aspx. We would like you to extend our apologies to the customerWe are not in the practice of deceptive marketingAs a good faith gesture, we'd like to offer *** a discount code for her next order, if she chooses to use itCode: "IMMUNELL" will give her 20% off plus free shipping. We apologize for any inconvenience or confusion, and thank you for handling this matter on our behalfPlease let me know if you require anything elseThank you.Kind Regards,*** ***, OwnerNaturally Botanicals, Inc.Feel Better the Natural [email protected]

Hi Revdex.com,We are sorry to hear that *** is still dissatisfiedWe run a very ethical website and there has never been any intention to deceive any of our customers, everThis product image with a count bottle was a one-off error, for which we have acknowledged, accepted responsibility for, and correctedAll other information about this product, including the price, was and is correctTherefore, the customer was not over chargedShe paid for a count bottle, and received count, which means we are unable to refund a charge that was not paid for.We would be more than happy to refund the cost of the product, as per our return policy, upon return of any unopened bottlesHere's a link to our return policy: https://www.naturallybotanicals.com/t-returns.aspx*** can ship the product back to:El Camino RealSuite: 105-526Carlsbad, CA 92009Please let us know if there is anything else you need. Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The only reason they updated photo of product on website is because of my complaint.  I would not have made any purchase from them for a 90 capsule bottle, as website was showing 180 capsule bottle.  
Regards,
[redacted]n