Naturally Essential, LLC

I ordered the trial for garcinia cambogia weight loss, as seen on DrOzI placed the order on June and was guaranteed shipment on July I didn't receive the product until July leaving me only days to try the product before calling to cancelI was a day late in cancelling and was charged the complete $for a product that instead of having days to try, I only had We I called to cancel, they said that I wouldn't be charge except for the $After receiving my credit card statement, I noticed that there was a charge for the full amountI called the company and they refused to credit the full amount and said that they would only credit halfThis company is a fraud and is misleadingI called my credit card company and they reached out to this company and the company will not accept any calls from [redacted] Credit CardFortunately, my credit card company just credited my account

Complaint: ***
I am rejecting this response because: Nothing came with the productsNo invoice, no paperThe bottles only have a phone number if you have questionsThe invoice I printed has no such information this company is telling Revdex.comI can see this is going nowhere and won't further pursue it as I am not forking out any more moneyThis company is a diet scam and will continue with their deceptive business practicesThey will continue to scam others and reviews and complaints which I brought to Revdex.com attention will continue I thank Revdex.com for looking into this but no further action needs to be takenThe company wins and us customers will continue to be scammed and loseThank you so much for listeningI would monitor them and the reviews of what my complaint is about That would be all I would want.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Please note that I did NOT receive the email that was supposedly sent out. In addition they did not send it to the address I sent them upon their request. Having said that I got the check from my previous residence. It was dated the 16th and post marked the 19th.
I appreciate your efforts in helping me receive the refund
Regards,
*** ***

To
Whom It May Concern,
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Thank
you for contacting us, and we are sorry we have not been able to provide you
with a satisfactory customer experience.
The customer receives a 14 day trial period per
product; which starts the date the order was placed. At the time of the
purchase, the customer agreed to the Terms and Conditions of the trial; which
states that if their account is not cancelled within the first 14 days, the
consumer would be charged for the price of the products received during their
trial period time frame and enrolled into a monthly auto ship.
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
condition. Once the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed.
The
website always offers the terms and conditions available for the consumer, the
product details and the customer support information. Our company policy is to
ensure that we advertise our customer support information on all aspects to
ensure that it is convenient for the consumer. We have this detail listed on
the merchandise bottles, email confirmations sent directly to the customer
email address provided on their account, the invoices sent with shipment and
the product website.

Dear Revdex.com and [redacted],   I have received a complaint, #[redacted], in regards to an unsatisfactory experience with the company Naturally...

Essential, LLC .   On 9-16-2016, [redacted] was sent an email, along with several other people, regarding a glitch in our system causing refunds to fail. I explained I would write them all a check and they should be receiving it within the next 7-10 business days. The check was mailed out on 9-16-2016 as well, for $86.94.   It seems the check was mailed out before the customer read the email and chose to file a complaint with the Revdex.com.   We apologize for the error and hope you are satisfied with the refund check, if there are any questions, comments, or concerns, please feel free to ask.    Thank you.   Sincerely,   Joann F[redacted] NutriHealth, LLC

I ordered the trial for garcinia cambogia weight loss, as seen on Dr. Oz. I placed the order on June 28 and was guaranteed shipment on July 1. I didn't receive the product until July 8 leaving me only 3 days to try the product before calling to cancel. I was a day late in cancelling and was charged the complete $86.94 for a product that instead of having 14 days to try, I only had 3. We I called to cancel, they said that I wouldn't be charge except for the $4.95. After receiving my credit card statement, I noticed that there was a charge for the full amount. I called the company and they refused to credit the full amount and said that they would only credit half. This company is a fraud and is misleading. I called my credit card company and they reached out to this company and the company will not accept any calls from [redacted] Credit Card. Fortunately, my credit card company just credited my account

In regards to [redacted] complaint, ID#[redacted], I have reviewed her statement and refunded her $86.94 on August 7th, 2015. If there is anything else I may help you with, please feel...

free to ask. Thank you.
 
Sincerely,
 
Joann F[redacted]
NutriHealth, LLC

We have looked into this case, and first we would like to apologize for any confusion or inconvenience caused by our sales offer. We offer a 14 day trial on our products and many times customers don't read our terms and conditions carefully and a misunderstanding...

may occur. With that being said, we here at Naturally Essentials would like to bring complete resolution to this matter as promptly as possible.   Below are the details of purchases and refunds:   5-22-16--Order ID [redacted]-Garcinia Cambogia shipping charge-$4.95 -- Was not able to refund this amount due to an error message. 6-10-16--Order ID [redacted]-Garcinia Cambogia first re-bill charge-$86.94 -- Refunded 7-22-16 6-30-16--Order ID [redacted]-Garcinia Cambogia second re-bill charge-$81.99 -- Refunded 7-22-16   Total refund: $168.93   Hopefully this refund brings satisfaction to the customer and remedies the issue at hand.   Sincerely,   Mark P** COO NutriHealth, LLC Naturally Essential, LLC