Naturally Farmed Foods, Inc

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

after reviewing this complaint we have determined that we have abided by all terms of the contracts signed by this customer. We are very thorough with our sales process and reviewed all documents signed by customer and solidify that we have explained everything in detail to the customer via
email even before this complaint was established. Before all products are delivered, we call each customer verifying the purchase experience and set up all delivery arrangements the next business day. When our products are delivered, the customer signs food order verifying receipt of products and at that time we verify any shortages. We have attempted to reach this customer on different occasions to deliver any products that were shorted or that they wanted replaced. The contracts were all signed on January 26th and customer was given business days to cancel this transaction (January30th. The customer did reach out to us on Friday February 2nd to advise us that their order was short a few items and we attempted to make arrangements to redeliver the shortages, but the customer hung up on us. Again, we have tried to reach customer on occasions and responded to her email, but the customer has refused to respond back to us so we can redeliver a couple items they were short. After the business day notice of cancellation had passed, the customer made this complaint and we responded via email, February 6th addressing all issues and attempted to make it right with her, but she never responded. We advise all customers on the day of purchase that they have days until first payment is made (so they can plan their billing accordingly) and that they had business days to cancel this transactionBy law, we have done our due diligence in trying to correct any issues and make our customer happy, but the customer refuses to respond to the solution we provided herIf the customer would return our calls and email, we can resolve the issue of her order being short a couple items

per a conversation with our customer on 06/06/2017, we were advised that our customer was frustrated with the apr which is charged on our appliances. Attached are the documents that our customer signed agreeing to our terms of our contract, as well as the page explaining the apr which is
charged for our freezer, all which have a signature by our customer . Also, we have included our document which gives any of our customers business days to cancel the contracts that were signed when food and freezer were purchased. At the time of purchase, it was explained In detail that our freezer is per month for approximately orders (years), which includes a 20% discount on our food to offset the cost of our freezer. we received a call almost months after contracts were signed and freezer was delivered, demanding that we come pick up the freezer which our customer signed and agreed to pay forAfter a lengthy conversation, we offered our customer a no interest agreement and even offered to discount her order an additional 10% because of the positive response that was given in regards to our food and wanted to retain them as a customer. Customer refused our offer of a no interest/discount to resolve this matter. We are not obligated to pick up her used freezer at this time and feel that we have attempted to resolve this and make it right by going above and beyond what we are obligated to do

I understand that I signed a document, but the sales rep was a mutual aquaintance, and I did not feel the need to read through the entire contract. Nothing was mentioned about an interest bearing account, and the amount of the refrigerator that was discussed, was not the total after interest. For the owner to take this freezer back, is not too much to ask for. He can resell it, as there is nothing wrong with it at all. I feel he should do this to retain me as a customer in the future, and just as the right thing to do. 
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint. We take these type of issues very serious and want the best experience for every consumer we interact with. We understand the complainant was not 100% satisfied but we did our due diligence as a company to accommodate their requests.. Our...

contracts have a 3 day  window for any and all cancelations and we honor them. The complainant ordered food & freezer from us 4/7/2015, with freezer delivery scheduled 4/15/2015 & food delivery 4/16/2015.  We contact our customers the following day to welcome them to our service and set up delivery schedules. When this was done 4/8/2015, the customer was very happy and discussed no issues or hesitations. Our products are prepaid by our company, We fresh custom cut to each order specifically. These items can not be re-sold to another customer because each order is different in cuts weights & quantity packaged. This is why we have the 3 day period to give consumer the option to opt out prior to cutting. On 4/14/2015, a full 7 days later the customer called to cancel their freezer & food. there were no questions, only that they wished to cancel. Our manager discussed other options because they were outside the 3 day cancellation & the food was completed and ready for delivery. He even offered discounts to retain them on the food only if the freezer was too costly. She spoke with her husband and called back, agreed to take the food only but then stated she would try it for 1 month, they ordered 6 months of food, not 1 month. She also stated her husband was "cheap" and did not want to pay for that amount. We allow our customers to pay their items month to month, consumers can become delinquent at anytime and we are liable for the damages as a company. Based on the conversations and indecisiveness of the complainant our manager informed them that this may not be a service for them and rather than have them unhappy before even receiving the order, we would allow them out of the contract and absorb the loss. We thought the issue was resolved, they were very clear that they did not want it from the beginning of their call 4/14/2015, we did not want to force a sale. **The only other customer we have in Lima ( the "other person" they have discussed in their complaint that had a similar experience) is the brother in law of  The [redacted]'s. They cancelled their order 2 days after their contract was signed. We were informed that they were going to Africa for 2 months and they would reach out to us once they return if interested, this was their reason for cancelling no other reasons were brought up.  We also tried to retain their business by offering  discounts or other options. Their order was not cut or ready for delivery, we honored our contract grace period for cancellations.

It is a lie. They called me 1/29 to confirm the original order. However, the order was not scheduled for delivery until 2/1, not the next business day as stated by the company. Secondly, they stated that I have not responded to emails. I have responded to every email and have record of doing so. I will only communicate with them via email due to the extremely rude and disrespectful demeanor of the owner himself when dealing with customers. It is my decision and my right to communicate strictly via email to avoid any further abuse from this scamming company. In the end, their company and their contracts and their procedures are in no way lawful. I will not close this matter until my contract is terminated and I have returned all untouched product.

We have reviewed the complaint and apologize for any misunderstandings. We do offer appliances for sale. However, these are only for customers that will be reodering. It is part of a customer lotalty program that can offer deep discounts on continued orders of our foods. We never sell...

appliances over the phone. We do not even discuss this option until we evaluate each family and their needs, once we are in front of them. We have customers in apartments or small homes that do not have space for an appliance and they continue with our services with food purchases only for many years.  We use Ohio farmers for our meats, all growth and processing are strictly monitored by the OHIO Agriculture and USDA based on our strict standards. They are custom fresh cut to each family request by our processing plant in Ohio.; then flash frozen and delivered to the customers home.  We have gone through our contact information and are not able to locate Ms. [redacted] information and do not believe she should receive any further contract from Naturally Farmed Foods.