Naturally Farmed Foods

Thank you for the opportunity to respond to this complaintWe take these type of issues very serious and want the best experience for every consumer we interact withWe understand the complainant was not 100% satisfied but we did our due diligence as a company to accommodate their requestsOur contracts have a day window for any and all cancelations and we honor themThe complainant ordered food & freezer from us 4/7/2015, with freezer delivery scheduled 4/15/& food delivery 4/16/ We contact our customers the following day to welcome them to our service and set up delivery schedulesWhen this was done 4/8/2015, the customer was very happy and discussed no issues or hesitationsOur products are prepaid by our company, We fresh custom cut to each order specificallyThese items can not be re-sold to another customer because each order is different in cuts weights & quantity packagedThis is why we have the day period to give consumer the option to opt out prior to cuttingOn 4/14/2015, a full days later the customer called to cancel their freezer & foodthere were no questions, only that they wished to cancelOur manager discussed other options because they were outside the day cancellation & the food was completed and ready for deliveryHe even offered discounts to retain them on the food only if the freezer was too costlyShe spoke with her husband and called back, agreed to take the food only but then stated she would try it for month, they ordered months of food, not monthShe also stated her husband was "cheap" and did not want to pay for that amountWe allow our customers to pay their items month to month, consumers can become delinquent at anytime and we are liable for the damages as a companyBased on the conversations and indecisiveness of the complainant our manager informed them that this may not be a service for them and rather than have them unhappy before even receiving the order, we would allow them out of the contract and absorb the lossWe thought the issue was resolved, they were very clear that they did not want it from the beginning of their call 4/14/2015, we did not want to force a sale**The only other customer we have in Lima ( the "other person" they have discussed in their complaint that had a similar experience) is the brother in law of The ***'sThey cancelled their order days after their contract was signedWe were informed that they were going to Africa for months and they would reach out to us once they return if interested, this was their reason for cancelling no other reasons were brought up We also tried to retain their business by offering discounts or other optionsTheir order was not cut or ready for delivery, we honored our contract grace period for cancellations

It is a lieThey called me 1/to confirm the original orderHowever, the order was not scheduled for delivery until 2/1, not the next business day as stated by the companySecondly, they stated that I have not responded to emailsI have responded to every email and have record of doing soI will only communicate with them via email due to the extremely rude and disrespectful demeanor of the owner himself when dealing with customersIt is my decision and my right to communicate strictly via email to avoid any further abuse from this scamming companyIn the end, their company and their contracts and their procedures are in no way lawfulI will not close this matter until my contract is terminated and I have returned all untouched product