Nature By Design

Dear ***,I received a complaint letter from the Revdex.com regarding two arborvitae trees plan [redacted] in the late winter of The trees were plan [redacted] in March, and In April, you reques [redacted] a replacement of the two trees due to customer dissatisfaction, which we replaced during our April maintenance visit to the [redacted] ***k subdivision.Our nursery stock only carries a year warranty with a valid maintenance planIn your invoice, it states that a full description of our warranty and conditions can be provided, (I have attached a copy of in this document below for your reference) otherwise the plants would carry a day warranty from the date of the invoice, which we honored in April of last yearJust so that you are aware, the labor charge is also not included in the warranty, and any warranty plants that are replaced will be charged an additional labor rate to replace and replant, which we did not charge you in April as a courtesy for being a part of the [redacted] ***k community.We will be more than happy to quote you a price to replace the existing trees and plant new treesSummer time is not the best time to plant trees unless you are able to water them twice daily for at least weeks straightSince the trees have died, it may be best to have a soil sample done so that we can figure out the root cause of the issue and plant new ones in fall when the weather is mild.Please give us a call at the number below if you would like a quote for a soil test and replacement!Warranties Nature by Design will replace all nursery stock supplied and installed by us that fail to survive for a period of days (year) from the date of invoice with a valid maintenance plan (see maintenance plans for details)All other nursery stock will carry a day warranty from date of installationPlant material will only be replaced one time for qualifying conditionsReplacement plants are not warran [redacted] and liability is not to exceed plant valueWe have the right to substitute any plant under warranty due to availabilityPlant materials are non-refundable and labor costs will be charged to remove and replace warrantied plant materialAll plant material shall, unless otherwise specified herein, carry a day warranty, from the date of project completion, on materials and workmanship excluding neglec [redacted] maintenance (including daily watering for a minimum of days from installation), transplant shock, misuse, vandalism, theft or damage from weather (including flash flooding)Where applicable, manufacturers’ warranty shall applyWarranties will also be voided in cases of physical and or chemical damage, neglect in pest control, or on accounts over days past due from the date of invoiceThe following are expressively excluded from coverage by this warranty: Perennials, Groundcover, other non-hardy plants, bare-root plants, plants in containers above ground, client-supplied plants, transplants, grass seed/sod and any plant material purchased at a non-approved nursery or retail storeTransplanting, in most circumstances, is successful, however, to insure success we must prune each plant as we see fit before the relocation process is star***Plant material must be determined to be 100% dead before a warranty claim can be consideredConditions We assume no responsibility for the occurrence of or development of any type of fungus or mold and are not liable for its development or clean upAll material is guaranteed to be as specified, and the above work to be performed in accordance with the drawings and specifications submit***It is the customer’s responsibility to locate, clearly identify, and notify Nature by Design of all underground conduits, wiring, pipes, septic systems, etcAny damage to such underground conduits, wiring pipes, septic systems, etcshall not be the responsibility of Nature by DesignThe landscape contractor shall not be held responsible for concealed conditions such as, but not limi [redacted] to, rock, water, clay pan, asphalt or any other obstacles encountered which are not apparent at the time of estimatingOnce material is delivered and installed, the responsibility for disappearance, theft, or vandalism shall be the customer’sIt will be the customer’s responsibility to clear the area to be landscaped of all debris, building materials and any other obstructions, unless Nature by Design is contrac [redacted] to do soPurchased materials by Nature by Design that are returned to the supplier due to customer request or cancellation will carry a 30% re-stocking feeAll materials installed by Nature by Design will be true to name, and up to or beyond industry standardsPlants will be free from disease, insects, and in healthy condition when plan***Proper watering, fertilizing, and pest control are necessary to maintain healthy plant growth.Before, during, or after installation, excessive storm damage may cause erosion of mulching and planting areas, dry streambeds and groundcover areasNature by Design will not be held responsible for any storm damageWe will restore the areas to their original condition after signing a work order to approve such restorationNature by Design reserves the right to impose a fuel surcharge to customersNature by Design and its advertising/marketing representatives retain the right to photograph the landscape work they have performed for the purpose of their website and/or company marketing materials, without remuneration or reimbursement to the clientNo mention of name, address or otherwise personal information will be used in any publication of these photographsNature by Design reserves the right to place signage on the property during the construction period up to days after the date of completionAll signage is property of Nature by Design, and if damaged or discarded prior to the deadline as mentioned, the property owner may be charged up to $in fees to cover the cost of the damaged or missing signageA Service Charge of 5% per month will be added to all accounts days or more past dueAll payment is due upon receipt of the invoice unless otherwise agreed upon by Nature by DesignAll plant material and construction warranties will be void after days from date of invoice on past due accounts.All agreements are contingent upon strikes, accidents or delays beyond our controlIndemnification To the fullest extent permit [redacted] by law, Contractor, for itself and all parties acting under or through Contractor, shall indemnify and hold harmless Customer from and against all claims, damages, suits, losses and expenses of property, or bodily injury resulting from a negligent act on Contractor’s partSimilarly, Customer shall indemnify and hold Contractor harmless from and against all claims, damages, suits, losses and expenses of property damage or bodily injury resulting from a negligent act or omission not caused by Contractor or Contractor’s agents and/or employees.-- Thank you for your business! [redacted] Nature by DesignDW Enterprises Inc[redacted]

Yes, we paid them $to plant the serviceberry.Tell us why here

Dear ***,I understand that you are upset that your trees did not surviveI would be as wellI understand that we had some text and phone conversations regarding your trees about the possibility of replacement and some soil testingOur company policy has never changed regarding warranties and conditions of nursery stockI am attaching our warranty terms once again to this email for you to reviewThe number one cause of plant death is lack of watering and proper careThe reason we offer a year warranty with a valid maintenance plan is because we are able to visually inspect the plant each visit to make sure it is not neglec [redacted] so that it can maintain health without replacementMany other factors may also cause the death of a plant, which is why it needs professional care on a regular basisThe warranty terms also explain the labor cost associa [redacted] with the replacement of each plant during the warranty periodNursery stock is seasonal and can rotate depending upon demandAnd you are correctI did not want to chance planting more trees (at your expense) if the soil was tain***, however the possibility of tain [redacted] soil is very slim due to the fact that we installed (and always do) a large amount of fresh topsoil around the base of the trees for healthy growth and longevity.I am happy to give you an estimate on removing the existing trees, planting new trees and a full soil test if desired? Nature by Design has gone above and beyond any obligation we may have with your installationIt is your responsibility to read and understand the terms and conditions of the warranties we provide to youAnd just in case there is further confusion or the information was mis-placed, we state at the bottom of each invoice that our warranty terms and conditions can be provided upon requestWe offer many services and plans that can protect your investment, however, you did not sign up for any of those plans and we are under no obligation to replace your trees for free.------------------------Warranties Nature by Design will replace all nursery stock supplied and installed by us that fail to survive for a period of days (year) from the date of invoice with a valid maintenance plan (see maintenance plans for details)All other nursery stock will carry a day warranty from date of installationPlant material will only be replaced one time for qualifying conditionsReplacement plants are not warran [redacted] and liability is not to exceed plant valueWe have the right to substitute any plant under warranty due to availabilityPlant materials are non-refundable and labor costs will be charged to remove and replace warrantied plant materialAll plant material shall, unless otherwise specified herein, carry a day warranty, from the date of project completion, on materials and workmanship excluding neglec [redacted] maintenance (including daily watering for a minimum of days from installation), transplant shock, misuse, vandalism, theft or damage from weather (including flash flooding)Where applicable, manufacturers’ warranty shall applyWarranties will also be voided in cases of physical and or chemical damage, neglect in pest control, or on accounts over days past due from the date of invoiceThe following are expressively excluded from coverage by this warranty: Perennials, Groundcover, other non-hardy plants, bare-root plants, plants in containers above ground, client-supplied plants, transplants, grass seed/sod and any plant material purchased at a non-approved nursery or retail storeTransplanting, in most circumstances, is successful, however, to insure success we must prune each plant as we see fit before the relocation process is star***Plant material must be determined to be 100% dead before a warranty claim can be consideredConditions We assume no responsibility for the occurrence of or development of any type of fungus or mold and are not liable for its development or clean upAll material is guaranteed to be as specified, and the above work to be performed in accordance with the drawings and specifications submit***It is the customer’s responsibility to locate, clearly identify, and notify Nature by Design of all underground conduits, wiring, pipes, septic systems, etcAny damage to such underground conduits, wiring pipes, septic systems, etcshall not be the responsibility of Nature by DesignThe landscape contractor shall not be held responsible for concealed conditions such as, but not limi [redacted] to, rock, water, clay pan, asphalt or any other obstacles encountered which are not apparent at the time of estimatingOnce material is delivered and installed, the responsibility for disappearance, theft, or vandalism shall be the customer’sIt will be the customer’s responsibility to clear the area to be landscaped of all debris, building materials and any other obstructions, unless Nature by Design is contrac [redacted] to do soPurchased materials by Nature by Design that are returned to the supplier due to customer request or cancellation will carry a 30% re-stocking feeAll materials installed by Nature by Design will be true to name, and up to or beyond industry standardsPlants will be free from disease, insects, and in healthy condition when plan***Proper watering, fertilizing, and pest control are necessary to maintain healthy plant growth.Before, during, or after installation, excessive storm damage may cause erosion of mulching and planting areas, dry streambeds and groundcover areasNature by Design will not be held responsible for any storm damageWe will restore the areas to their original condition after signing a work order to approve such restorationNature by Design reserves the right to impose a fuel surcharge to customersNature by Design and its advertising/marketing representatives retain the right to photograph the landscape work they have performed for the purpose of their website and/or company marketing materials, without remuneration or reimbursement to the clientNo mention of name, address or otherwise personal information will be used in any publication of these photographsNature by Design reserves the right to place signage on the property during the construction period up to days after the date of completionAll signage is property of Nature by Design, and if damaged or discarded prior to the deadline as mentioned, the property owner may be charged up to $in fees to cover the cost of the damaged or missing signageA Service Charge of 5% per month will be added to all accounts days or more past dueAll payment is due upon receipt of the invoice unless otherwise agreed upon by Nature by DesignAll plant material and construction warranties will be void after days from date of invoice on past due accounts.All agreements are contingent upon strikes, accidents or delays beyond our controlIndemnification To the fullest extent permit [redacted] by law, Contractor, for itself and all parties acting under or through Contractor, shall indemnify and hold harmless Customer from and against all claims, damages, suits, losses and expenses of property, or bodily injury resulting from a negligent act on Contractor’s partSimilarly, Customer shall indemnify and hold Contractor harmless from and against all claims, damages, suits, losses and expenses of property damage or bodily injury resulting from a negligent act or omission not caused by Contractor or Contractor’s agents and/or employees.-- Thank you for your business!

I found Lisa B., "Nature by Design" when I googled drought tolerant landscaping in my areaWe bought a thirsty acre property designed for horses that was carpeted in grass and non-native plantsLisa is a devout lover of the earth and a genius in the field of native habitats, sustainable landscape and drought-tolerant designI worked very closely with Lisa and her crew for over two monthsI was worried that the "natives would look straggly, dead and dull, but instead it is blossoming into this lush and inviting landscape, displaying every color of the rainbowThe birds love it, the butterflies love it and we love it! Lisa is a master gardener and designer and in harmony with the natural landscapeHer crew is dedicated to "perfectionism"They are prompt, reliable, professional, conscientious, caring, with extremely good working ethicsThey stayed on budget and were flexible with changesOur project was designed, executed and finished in the most professional wayMake sure that you book Nature by Design at the first thought of landscaping your property...they are understandably very busy! Our yard design is the envy of our neighbors and a dream come true for usIt is absolutely stunning! We look forward to the redesign of our backyard
PSWe saved a ton of water with our new landscape; 35,gallons the first month

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

*** *** A letter from the Revdex.com was received on May 28, regarding a complaint about a dead *** tree planted on 4/28/The tree was examined by different employees (including myself) and
days past the date of installation, which was determined that the tree had suffered from a level of transplant shock due to insufficient watering after plantingWe spoke in the spring of and you stated that the tree had a few stalks starting to bloom and leaf outAs far as I know the tree is currently still alive and should eventually flush out once it is stabilizedWe have been searching for a replacement for the *** to plant this spring/summer per your request, however, the plant is not under any warranty and would be charged the full plant cost and labor to replaceWe have been unable to locate an exact replacement to date, however we are more than happy to replace the *** with a similar tree at your expenseNature by Design’s warranties and conditions (attached below) specify that all plant material that is not watered properly or cared for during the first days of planting are not coveredThis claim was also made after the day warranty window that is offered on plant material to customers without a valid maintenance plan and once again, the plant was not completely deadIf the plant material fell into the warranty terms timeline and was a candidate for replacement, we would provide the tree at no charge (you originally paid $250) and we would charge our hourly labor rate to remove the dead tree and replace with a new oneThe full warranty and terms are provided and will explain Nature by Design’s obligations ***
*** ** ***
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*** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** ** ** *** *** *** *** ** *** *** *** ** *** ** *** ** *** *** ** *** ** *** prior

Dear [redacted],I understand that you are upset that your trees did not survive. I would be as well. I understand that we had some text and phone conversations regarding your trees about the possibility of replacement and some soil testing. Our company policy has never changed regarding warranties and conditions of nursery stock. I am attaching our warranty terms once again to this email for you to review. The number one cause of plant death is lack of watering and proper care. The reason we offer a 1 year warranty with a valid maintenance plan is because we are able to visually inspect the plant each visit to make sure it is not neglec[redacted] so that it can maintain health without replacement. Many other factors may also cause the death of a plant, which is why it needs professional care on a regular basis. The warranty terms also explain the labor cost associa[redacted] with the replacement of each plant during the warranty period. Nursery stock is seasonal and can rotate depending upon demand. And you are correct... I did not want to chance planting more trees (at your expense) if the soil was tain[redacted], however the possibility of tain[redacted] soil is very slim due to the fact that we installed (and always do) a large amount of fresh topsoil around the base of the trees for healthy growth and longevity.I am happy to give you an estimate on removing the existing trees, planting new trees and a full soil test if desired? Nature by Design has gone above and beyond any obligation we may have with your installation. It is your responsibility to read and understand the terms and conditions of the warranties we provide to you. And just in case there is further confusion or the information was mis-placed, we state at the bottom of each invoice that our warranty terms and conditions can be provided upon request. We offer many services and plans that can protect your investment, however, you did not sign up for any of those plans and we are under no obligation to replace your trees for free.------------------------Warranties Nature by Design will replace all nursery stock supplied and installed by us that fail to survive for a period of 365 days (1 year) from the date of invoice with a valid maintenance plan (see maintenance plans for details). All other nursery stock will carry a 30 day warranty from date of installation. Plant material will only be replaced one time for qualifying conditions. Replacement plants are not warran[redacted] and liability is not to exceed plant value. We have the right to substitute any plant under warranty due to availability. Plant materials are non-refundable and labor costs will be charged to remove and replace warrantied plant material. All plant material shall, unless otherwise specified herein, carry a 30 day warranty, from the date of project completion, on materials and workmanship excluding neglec[redacted] maintenance (including daily watering for a minimum of 30 days from installation), transplant shock, misuse, vandalism, theft or damage from weather (including flash flooding). Where applicable, manufacturers’ warranty shall apply. Warranties will also be voided in cases of physical and or chemical damage, neglect in pest control, or on accounts over 30 days past due from the date of invoice. The following are expressively excluded from coverage by this warranty: Perennials, Groundcover, other non-hardy plants, bare-root plants, plants in containers above ground, client-supplied plants, transplants, grass seed/sod and any plant material purchased at a non-approved nursery or retail store. Transplanting, in most circumstances, is successful, however, to insure success we must prune each plant as we see fit before the relocation process is star[redacted]. Plant material must be determined to be 100% dead before a warranty claim can be considered. Conditions We assume no responsibility for the occurrence of or development of any type of fungus or mold and are not liable for its development or clean up. All material is guaranteed to be as specified, and the above work to be performed in accordance with the drawings and specifications submit[redacted]. It is the customer’s responsibility to locate, clearly identify, and notify Nature by Design of all underground conduits, wiring, pipes, septic systems, etc. Any damage to such underground conduits, wiring pipes, septic systems, etc. shall not be the responsibility of Nature by Design. The landscape contractor shall not be held responsible for concealed conditions such as, but not limi[redacted] to, rock, water, clay pan, asphalt or any other obstacles encountered which are not apparent at the time of estimating. Once material is delivered and installed, the responsibility for disappearance, theft, or vandalism shall be the customer’s. It will be the customer’s responsibility to clear the area to be landscaped of all debris, building materials and any other obstructions, unless Nature by Design is contrac[redacted] to do so. Purchased materials by Nature by Design that are returned to the supplier due to customer request or cancellation will carry a 30% re-stocking fee. All materials installed by Nature by Design will be true to name, and up to or beyond industry standards. Plants will be free from disease, insects, and in healthy condition when plan[redacted]. Proper watering, fertilizing, and pest control are necessary to maintain healthy plant growth.Before, during, or after installation, excessive storm damage may cause erosion of mulching and planting areas, dry streambeds and groundcover areas. Nature by Design will not be held responsible for any storm damage. We will restore the areas to their original condition after signing a work order to approve such restoration. Nature by Design reserves the right to impose a fuel surcharge to customers. Nature by Design and its advertising/marketing representatives retain the right to photograph the landscape work they have performed for the purpose of their website and/or company marketing materials, without remuneration or reimbursement to the client. No mention of name, address or otherwise personal information will be used in any publication of these photographs. Nature by Design reserves the right to place signage on the property during the construction period up to 30 days after the date of completion. All signage is property of Nature by Design, and if damaged or discarded prior to the deadline as mentioned, the property owner may be charged up to $100 in fees to cover the cost of the damaged or missing signage. A Service Charge of 5% per month will be added to all accounts 30 days or more past due. All payment is due upon receipt of the invoice unless otherwise agreed upon by Nature by Design. All plant material and construction warranties will be void after 30 days from date of invoice on past due accounts.All agreements are contingent upon strikes, accidents or delays beyond our control. Indemnification To the fullest extent permit[redacted] by law, Contractor, for itself and all parties acting under or through Contractor, shall indemnify and hold harmless Customer from and against all claims, damages, suits, losses and expenses of property, or bodily injury resulting from a negligent act on Contractor’s part. Similarly, Customer shall indemnify and hold Contractor harmless from and against all claims, damages, suits, losses and expenses of property damage or bodily injury resulting from a negligent act or omission not caused by Contractor or Contractor’s agents and/or employees.-- Thank you for your business!

Dear [redacted],I received a complaint letter from the Revdex.com regarding two arborvitae trees plan[redacted] in the late winter of 2016. The trees were plan[redacted] in March, and In April, you reques[redacted] a replacement of the two trees due to customer dissatisfaction, which we replaced during our April maintenance visit to...

the [redacted]k subdivision.Our nursery stock only carries a 1 year warranty with a valid maintenance plan. In your invoice, it states that a full description of our warranty and conditions can be provided, (I have attached a copy of in this document below for your reference) otherwise the plants would carry a 30 day warranty from the date of the invoice, which we honored in April of last year. Just so that you are aware, the labor charge is also not included in the warranty, and any warranty plants that are replaced will be charged an additional labor rate to replace and replant, which we did not charge you in April as a courtesy for being a part of the [redacted]k community.We will be more than happy to quote you a price to replace the existing trees and plant 2 new trees. Summer time is not the best time to plant trees unless you are able to water them twice daily for at least 2 weeks straight. Since the trees have died, it may be best to have a soil sample done so that we can figure out the root cause of the issue and plant new ones in fall when the weather is mild.Please give us a call at the number below if you would like a quote for a soil test and replacement!Warranties Nature by Design will replace all nursery stock supplied and installed by us that fail to survive for a period of 365 days (1 year) from the date of invoice with a valid maintenance plan (see maintenance plans for details). All other nursery stock will carry a 30 day warranty from date of installation. Plant material will only be replaced one time for qualifying conditions. Replacement plants are not warran[redacted] and liability is not to exceed plant value. We have the right to substitute any plant under warranty due to availability. Plant materials are non-refundable and labor costs will be charged to remove and replace warrantied plant material. All plant material shall, unless otherwise specified herein, carry a 30 day warranty, from the date of project completion, on materials and workmanship excluding neglec[redacted] maintenance (including daily watering for a minimum of 30 days from installation), transplant shock, misuse, vandalism, theft or damage from weather (including flash flooding). Where applicable, manufacturers’ warranty shall apply. Warranties will also be voided in cases of physical and or chemical damage, neglect in pest control, or on accounts over 30 days past due from the date of invoice. The following are expressively excluded from coverage by this warranty: Perennials, Groundcover, other non-hardy plants, bare-root plants, plants in containers above ground, client-supplied plants, transplants, grass seed/sod and any plant material purchased at a non-approved nursery or retail store. Transplanting, in most circumstances, is successful, however, to insure success we must prune each plant as we see fit before the relocation process is star[redacted]. Plant material must be determined to be 100% dead before a warranty claim can be considered. Conditions We assume no responsibility for the occurrence of or development of any type of fungus or mold and are not liable for its development or clean up. All material is guaranteed to be as specified, and the above work to be performed in accordance with the drawings and specifications submit[redacted]. It is the customer’s responsibility to locate, clearly identify, and notify Nature by Design of all underground conduits, wiring, pipes, septic systems, etc. Any damage to such underground conduits, wiring pipes, septic systems, etc. shall not be the responsibility of Nature by Design. The landscape contractor shall not be held responsible for concealed conditions such as, but not limi[redacted] to, rock, water, clay pan, asphalt or any other obstacles encountered which are not apparent at the time of estimating. Once material is delivered and installed, the responsibility for disappearance, theft, or vandalism shall be the customer’s. It will be the customer’s responsibility to clear the area to be landscaped of all debris, building materials and any other obstructions, unless Nature by Design is contrac[redacted] to do so. Purchased materials by Nature by Design that are returned to the supplier due to customer request or cancellation will carry a 30% re-stocking fee. All materials installed by Nature by Design will be true to name, and up to or beyond industry standards. Plants will be free from disease, insects, and in healthy condition when plan[redacted]. Proper watering, fertilizing, and pest control are necessary to maintain healthy plant growth.Before, during, or after installation, excessive storm damage may cause erosion of mulching and planting areas, dry streambeds and groundcover areas. Nature by Design will not be held responsible for any storm damage. We will restore the areas to their original condition after signing a work order to approve such restoration. Nature by Design reserves the right to impose a fuel surcharge to customers. Nature by Design and its advertising/marketing representatives retain the right to photograph the landscape work they have performed for the purpose of their website and/or company marketing materials, without remuneration or reimbursement to the client. No mention of name, address or otherwise personal information will be used in any publication of these photographs. Nature by Design reserves the right to place signage on the property during the construction period up to 30 days after the date of completion. All signage is property of Nature by Design, and if damaged or discarded prior to the deadline as mentioned, the property owner may be charged up to $100 in fees to cover the cost of the damaged or missing signage. A Service Charge of 5% per month will be added to all accounts 30 days or more past due. All payment is due upon receipt of the invoice unless otherwise agreed upon by Nature by Design. All plant material and construction warranties will be void after 30 days from date of invoice on past due accounts.All agreements are contingent upon strikes, accidents or delays beyond our control. Indemnification To the fullest extent permit[redacted] by law, Contractor, for itself and all parties acting under or through Contractor, shall indemnify and hold harmless Customer from and against all claims, damages, suits, losses and expenses of property, or bodily injury resulting from a negligent act on Contractor’s part. Similarly, Customer shall indemnify and hold Contractor harmless from and against all claims, damages, suits, losses and expenses of property damage or bodily injury resulting from a negligent act or omission not caused by Contractor or Contractor’s agents and/or employees.-- Thank you for your business![redacted]Nature by DesignDW Enterprises Inc.[redacted]
[redacted]

Negative Review:
Exorbitant Fees
No overview of the workers
Did not acknowledge my desires
Planted what she wanted, ugly plants that I had to replace out of pocket.
NO WARRANTY!

Yes, we paid them $110 to plant the serviceberry.Tell us why here...

I found Lisa B., "Nature by Design" when I googled drought tolerant landscaping in my area. We bought a thirsty 2.3 acre property designed for horses that was carpeted in grass and non-native plants. Lisa is a devout lover of the earth and a genius in the field of native habitats, sustainable landscape and drought-tolerant design. I worked very closely with Lisa and her crew for over two months. I was worried that the "natives would look straggly, dead and dull, but instead it is blossoming into this lush and inviting landscape, displaying every color of the rainbow. The birds love it, the butterflies love it and we love it! Lisa is a master gardener and designer and in harmony with the natural landscape. Her crew is dedicated to "perfectionism". They are prompt, reliable, professional, conscientious, caring, with extremely good working ethics. They stayed on budget and were flexible with changes. Our project was designed, executed and finished in the most professional way. Make sure that you book Nature by Design at the first thought of landscaping your property...they are understandably very busy! Our yard design is the envy of our neighbors and a dream come true for us. It is absolutely stunning! We look forward to the redesign of our backyard.

PS. We saved a ton of water with our new landscape; 35,000 gallons the first month.

Negative Review:

Exorbitant Fees

No overview of the workers

Did not acknowledge my desires

Planted what she wanted, ugly plants that I had to replace out of pocket.

NO WARRANTY!