This is one of the biggest mistake I did in my lifeNever get a Nissan Leaf on LeaseThey get you in trapAll customer representatives are unfriendly and always give informationIf you call thrice you will hear three different answers for the same questionNo one knows, actually how it worksI asked for an Invoice of early termination and the representative says - a minimum of weeks is their time frame to provide an invoiceI requested as I am out of country and to send the Invoice by e-mailHowever, they insisted they do not have a policy and will send the invoice only after weeks by postIn no way they can send it NITINon the e-mailThis is the kind of service they give it to the customer
The transmission on my Nissan Sentra has already went out My warranty is til or 60,I went over my miles so the warranty is voided However why would a car have a failing transmission already? I've read many forums and blogs and the number one complaint is about the transmission Nissan should strongly consider doing a recall on their transmission My family has owned a total of Nissan cars, totaling $73,000...at the very least they could've offered me some reimbursements on the bill All I can say now is I am so disappointed in Nissan and embarrassed on how much I stood by them My father who worked for them for years and retired there is also very disappointed on the lack of loyalty I have a few more years to stick it out with this car and my next car will not be with Nissan
I purchased a vehicle from your dealership in Duluth GA Gwinette Place Nissan on November 8thCame back 5x to this dealership and sat for nothing then received a call from Senthia in finance telling me I had to come in to complete paperworkThat was a lieThey brought me in to take back the car I purchased becuase they needed a cosignerI told them I didn't have one so my trade in was given back to me with a flat tire??? I didn't bring it here with a flatNot only did they tell me I could not get the car back that I purchased but they also told me that I was basically strandedThis dealership is a jokeThe sales manager Jake is extremely HEARTLESSI've been telling him for hours I have a sick child at home that I needed to administer meds to and he did nothing to expedite the process of me getting me home to my childThis has been the worst experience EVERY and someone needs to look into thisHow do you approve a customer for a car then take it back weeks later
Worst business everI got a little behind on my payments due to be a single mother and going through a really bad divorceThey made payment arrangements with me which I followed throughI made a payment of $which was my car payment and I had made payments of that in a matter if weeksI spoke with Mrs.T*** after making the 2nd payment she told me my payment went through, my car was no longer up for repossession and that if they had any further issues that they would contact me, now mind this they even took the money out of my accounta few days before Christmas I wake up and my car is goneI contact them and they tell me there is nothing they can do and that my payment was returned for $fee no one told me aboutSo basically my car was repossessed over $I spoke with someone by the name of Ruby who was extremely rude and was not helpful at allI was originally told that in order to get my car back that all I would have to pay was the remaining balance on my account and now am told that I have to pay $18,in order to get it backI want to know how its fair that I fulfilled my end of the payment arrangement but my car was yet still repossessed after I was told by your department that my car was not going to be repossessed? Now because of the incompetence of your employee's, I am a single mother with no car at all because of a $fee no one told me aboutAlso, if your employee's told me that my payment went through, that my car was no longer up for repossession and that if there were any issues that they would contact me, I feel like that should be honored due to what your incompetent employees told meBut, it wont be honored because this is the absolute worst company I have ever dealt with
Bought a new 370Z in late July of this year The engine caught fire on November 6th I was informed by John Sullivan (Service Manager) at Town North Nissan where I purchased unit, that they have not seen anything like this Since fire was involved the next steps or any decisions and solutions were immediately taken over by Nissan Consumer affairs Above John's chain of command and I want to say John has been very helpful He has also been uninformed from Nissan as myself Four Nissan separate engineers not technicians, have not been able to pinpoint root cause nor the cause of engine destruction I've been in discussion with Nissan Consumer Affairs but have yet to receive a call back in over four days The contact is Jacqulin Capers: XXX-XXX-XXXX My attorney is about to take over and I gave Nissan business days via voicemail to Jacquline for answers and their Arbitration process Also, involving my attorney is not my ideal next step but the great part is that it's going to be much more expensive to Nissan since this event could have seriously injured me I don't have any advice on how to handle this since I find it bizarre
I will continue to submit my feedback until it gets recognized & someone is held accountable ( I WANT MY CALLS TO BE LISTENED TOO ) -- this is 100% a negative complaint not towards the company itself but the employee's that i've had to deal with each time I have calledwho trains these people ? are the calls really not listened to for QA purposes? like whats the dealI cannot say one time i've called have I had a wonderful customer service experience? isn't that what you all should strive for ?
The first time I called- my husband was driving , & he wanted to add me as an authorized user so I can make payment's on the account or to call with any questions or concerns..So we both called, he was speaking to a rep and she was asking him questionsI was talking in the background cause all the information he had was written down on a notepad, so I was reading off the information from the notepad to him& the lady on the line goes " What im trying to understand is why she's answering all the questions for you or why she's even talking in the background" He went to tell her " because I'm driving and she has my notepad" we completely understand that for security purposes maybe it wasnt the best thing to do What bothered me the most was how she approached the situation instead of keeping it professional and saying " Im sorry sir, for security purposes I need to get the information from you" which she was she just should of went about it in a professional matter instead of getting frustrated, I think took the phone from him and asked to speak to a supervisorwe get the supervisor on the line and I tell him my husband is trying to add me as an authorized user and he then replies with " Well thats what she was trying to assist you with but you wouldn't let her" EXCUSE ME? I had no idea how to even respond to that, that was the most AGAIN unprofessional response I have ever heard IN MY LIFE , I then asked for his manager and he tells me " There is nobody higher than me, I'm the only one you can speak too " and I tell him " Im sure thats not tru---" " He interupted me and says " Is there anything else I can help you with ?" " and im like are you serious are you gonna hang up on me ?" & he goes " no , ma'am but " and I asked him to PLEASE transfer for me to someone else, and he hung up on meA few calls later, I was added onto the account-- I submitted the complaint against the alleged "supervisor" and was told I would get a callback but nobody ever called me back! The lady who did the complaint was very professional, but this where my second horrible experience comes from , We asked when our due date was , and they informed us our due date was every 28th of the month along with a DAY GRACE PERIOD, we thought in our head PERFECT! gives us more than enough time..and they gave us this INFORMATION twice ( which is WHY I LOVE FOR MY CALLS TO BE PULLED UP & listened too ) come the 10th of Jan we are already calls from collections that we are past duewere over here thinking wait? its due the 28thwe still have a few more daysSo we called, spoke to a rep who was helping us before we got hung up on three times, there was miscellaneous fee of 25$ added onto the account for returned check fee for my last payment, I then explained to the rep that, that was not my mistake , the payment was supposed to be taken out of my savings , but was taken out of my checking account -- but was attempted twice to be taken out , my bank confirmed it they waived the fee, okay awesomeanyway he then told he would waive it as one time courtesy, we were in the process of setting up a payment arrangement again due to the misinformation that was given to us we now became late on the account as he was setting it up , he hung up on me and I had too call back for the 4ththis is me being on the phone already mins! I called back, got someone on the linegave him all my information againthen just said okay..it went quiet my husband asks me " did they hang up on you again?" & bam! someone else comes on the line out of no where BUT I was already telling my husband " I think they just transferred me without telling me" The rep asks me for all the info once againand then goes/ " So do you want me to transfer you to someone else?" and I go " excuse me?" and he goes " Yeah, you were complaining that you got transferred to me without your consent do you want to speak to someone else ?" I then told him " one I wasnt talking to you, I was talking to my husband, twolet me talk to your sup" , I then got a sup on the line and she was very nice and professional answered all my questionsetcI am so irate at the experience that i've had with the employees of this company, THEY ARE RUDE, LAZY & UNPROFESSIONAL and until the director or someone from corporate calls me I wont stop submitting my reviews or writing lettersThese calls need to be listened to and reps need to be taken back for some additional training
After refinancing my Nissan loan to a credit union, the fine employees of Nissan Motor Acceptance Group sent the title of my car to the wrong credit union in the wrong state After receiving notices from my credit union that my loan would be in default if they did not receive the title, I called NMAC in November to try and get the issue resolved months and more phone calls later, they have still not done anything to resolve the matter How can any company have this poor of a customer service level, it is bewildering To their credit, the supervisor I have been working with, ***, has been easy to reach,understanding and sympathetic to my plight, and aggressive in trying to resolve the problem The problem is that her emails to the other departments have been going unanswered After my last call, she was finally able to get a lien release sent to my credit union, but it took everything I had to get this to happen Very poor rating for this company
I brought a Altima in May of I was only required to put down $Since I had $in cash I wrote the rest out in a checkOne month later after I had a the car and signed the contractThe manger from antwerpen security Nissan in Baltimore MD contacted me and asked when I was going to bring the remainder of my down payment in to the storeI explained I've already paid my down payment in fullHe explained I didn'tLong story I had to get my lawyer involved to see what all happen to my down paymentThe sales person pocketed the cast was later resolved
I had my car for years nowI fell on hard times back in late and being out of work due to my illness I began being late with my car paymentI would pay extra when I could but it seem I could never catch upFeb I paid payments onlineI paid $600, 486, each week of FebI had recurring payments to come out my bank account automaticMy March payment seem to had come outApril my car was repo for non-payments for Jan, Feb, and Marcheven though I paid three payments in febI checked my accounts ( my personal bank acct and NMAC acct) I seen for transactions for the payments and the dates and withdraw matchone payment was reversed on April X XXXXSince I change my number in March they said they could not get in contact with meI did not receive any lettersWhen I spoken with NMAC to explain all payments were taken from my acct and the march payment was the only payment reversedThe Rep kept placing me on hold, said She did not see any payments, and when I explained I to her I seen my online acct for NMAC and my bank acct she place me on hold again and said she spoken with her manger and they both said they did not see any payments post and anything that I paid was applied to other fees and not my actual car paymentsI said ok and will go back online and check my NMAC acctI went online log into my NMAC acct and all my past payment history were erasedHowever, My automatic payment was still shcl to come out on it's due dateTalk about ripped offI feel robbedBut I'm not going down without a fight
I signed a contract with this company and I regret itThe customer service of the managers is horrible and they need training on common courtesies and phone etiquetteThe terms of my contract are not clear, I have been told one thing and they do something entirely differentIn the end, they seem more interested in making money above anything else
Spoke w/Josh, manager, this evening 5:pm and set up payment for 9/1/(payment $included $late charge)
l bought my Nissan in April of and love the car, but trying to make auto payments has been a horror Last month I spoke with a nice lady who changed the date due and I made the payment through my bank, and thought I had set up an auto pay with Nissan Motor Acceptance Corp
Today I got calls about a late payment (no email) and, after checking my account, found no payment had been paid I called and spoke with Jose, supervisor, who said there was no record of an auto pay set up, and my late fee held (as well as the fact that I am now on record as being late)
End result: I set up the auto pay through my bank; I can trust them
Recommendation: Skip Nissan Motor Acceptance Corpand BillMatrix (some other company related to auto pay) and make your payments yourself or through your bank; you can't trust this company
Dealing with NMAC might be one of the worst experience I had in my life I had purchased a Nissan 370z from the dealership in Hawaii before I left military servicesI wanted to have my own new vehicle for once, even though the interest rate was high when I purchased the car, I still decide to buy itYou might say it was a big mistake to buy something over the budget, but at the time it was manageable for me to afford it The creditor was NMAC financeI put dollars down, with another trade in, at rate 7.99, the monthly payment came out to be or soYeah, I was not smart, the payment was high, but I went and signed the contract
I made payment on time for over years, until I hit with some financial difficulty in 2013, still with taking the late penalty, I still manage to pay for the car or weeks lateOnce I had enough with this high interest and seeking some assistance from NMAC finance, they told me that there is no way they can reduce the rate and I should finance the car through my bankSince my finance was not as good as expected, my bank is not able to refinance the vehicle as wellWell I end up still paying with everything I had for about year or so until some incident happened which prevent me from driving for awhile
So I told NMAC either they can help me with refinance or they can come take the carLong story short, the car was repo after and half month payment dueThe car was auctioned and NMAC billed me with the 10k dollars differences in purchaseSo after the fact I invest over 30k in a car and end up with no vehicle and stuck with 10k penalty for purchase a carIt is really unpleasant experiences
NMAC sold the debt to the collector and I was able to make a deal with them and finished my nightmare with dealing with NMACThe custom services from NMAC was not willing to help and all they wanted is more money to pay out from meI am not saying Nissan is a bad car company, but they seriously need some adjustment in their finance department
I would not recommend NMAC finance to anyone who wants to purchase a car from Nissan, and personally after this, I would not purchase a car from Nissan related company ever
I bought a Nissan Versa newI have a year left to pay on it and the transmission went out entirely costing $to fixI even bought the extended warranty but the miles are over the limit so they wont reimburse me one dimeYou would expect that ur Nissan would stay running at least until it was paid off! I contacted consumer affairs and they ACTED like they cared and would review the case , but in the end they declined to help me at all! My husband is disabled and this is our only vehicleThis amount I am forced to pay will devastate us financially and will literally take me years to pay offI will NEVER purchase another Nissan and I am going to tell as many people as I can my story so that the buyer will beware of Nissan! They are just snakes in the grass! And the rich get richer!
Infiniti Financial Services continues to contact someone in my family that has no relationship either reference or co - signer to my auto loan payment, breaching personal informationA so - called investigator by the name of Victor*** is making harassing calls to my mother on her personal cell phone who has no affiliation with myself and my business affairs
When he calls, he states he has case numbers and need to reopen making her feel very uncomfortablePlease stop this illegal practices of giving my financial information outHe calls from various numbers - go forward, I only want to have email only communication with Infiniti Financial to keep recordVictor*** has popped up on many reverse look ups with customers making the same claims of him threating customers
On 8/23/I leased a Nissan Altima I purchased and have the contract for a service plan ($610) which was to include oil changes, tire rotation, tune ups etcWe went to the dealership for our first oil change and they said our service plan did not exist and we had to pay in cash for the servicesWe have been battling with NMAC for two and 1/yearsThey now have acknowledge that we have a legal contractThey have offered to reinstate it and I can use it for the remanding months of my leaseThey will not offer me a refund despite denying me service of my contract for the past two and 1/yearsThey also refuse to put anything in writing and will only speak on the phone as to obviously not be held liableOur contract states we have service package qI asked for a copy of what is included in that package and they refuse to tell me
I made a mistake by over paying one months payment on my auto account with Nissan FinanceThey have an option online that says edit/cancel payment when you pull up your payment historySo when you go through that process it comes back and says thats unavailable for this payment since it is being already processing, so I do not even understand why they have that option if is not availableSo I then called customer Service and spoke to Rolando whom was very rude and even continued to tell me that I have called so many times that day and asking why I was making so many payments which is none of his business nor should he be even asking a customer thatI then got transferred to a supervisor (Ricardo) who again told me that they could not do anything about the payment and I would need to contact my bank to resolve thisTheir customer service is extremely awful and basically all of the representatives are there to say no to everything you ask
This business not only lies and makes mistakes but they steal My renewal of automatic payments stopped they will tell you they have stoppedYou will then make a payment, they will then steal your money and tell you oh I don't know how we fraudulently stole your moneyThen as the see on their screen they have taken your money tell you to prove itBuyer bewareThank goodness the bank will help you press charges for FRAUD!!!
I made a mistake when paying my car paymentWhen I noticed what I did I immediately called and talked to a customer repShe told me I would need to cancel the payment on my end and then process a new paymentI was on the phone with her the whole time I was doing this and she said everything was okA couple days later I see my bank account is overdrawn and it was because they still tried to process the payment that I canceledSo I called that next Monday and was told by the same lady that helped me that she never said it was canceledThat I wasn't on the Internet when when I was talking to her, and that I called at and can't cancel the payment after I was upset and asked to talk to a managerThe manager said it was written in the notes that she had told me all the information correctlyI told her I understood what might be in the notes but that is not how the conversation wentThe manager told me that I hung up immediately after the customer rep told me how to cancel and I didn't want to talk anymoreBut I expalined to her that we went over how to make another payment using the bill matrix before I hung upThe manager promised to cover my over charge and said the check will be in the mail and to be waiting for it and she was sorry for any incoveienceThen the conversation was overShe seemed not to want to talk to meThen that Saturday my bank account is over drawn again but by almost dollarsI looked at my account and yet another payment went throughSo I called again on Monday and talked to another managerHe was quite rudeHe told me there was nothing he would doI should have known that the payment would try to come out multiple times, although I have never worked with billing or have ever had this problem beforeHe sees that she said it might be canceled in the notes but didn't see where she told me it was too late to cancel anywaysHe said he would refund me the extra fees but I had to send in a bank statementI stopped him and said so the other check that is supposedly in the mail is not coming to me like the other manager saidHe told me it was in the notes also that she said I need to send a bank statementI told him I understood what might be in the notes but that's not what I was being toldI asked where I could file a complaint and he told me it was with himWhen we went over what would happen with my complaint he basically told me it would go for review but nothing would happen with itI'm seriously just upset and frustrated over this whole situationIf they would have told me the truth the first time I called in I could have done things differentlyBut because they didn't I'm now dollars behind because no one wants to tell the truth
I bought a Nissan GTR 08/18/since then in the last 2months that I have been dealing with Nissan Motor AcceptanceThey have given me the wrong information consecutively on numerous occasions and trouble since for example:
Call my work everyday
I set up for direct deposit and it was not done
Gave me the wrong information on what was the last day to make my payment with out getting a day late and will not take responsibility for company's actions
Can not take payments over the phone and transfer you to bill matrix a company in India to take your payments who have no clue about anything regarding your account
They call constantly and just hang up
The supervisors are rude and blame you for everything in the book while you are your explaining your problemI spoke to Paul Rice a supervisor there and he was not willing to listen to me or do anything to help me with my problem
The company runs like a communist dictatorship and treat their customers the same instead people living in a democracy
Don't ask for anybody in charge they will transfer you to anybody that can handle the situation
Paul Rice should not be employed he is what is wrong with this country today
I guy that will hold you responsible for his wrong doings and takes no action other then collect a paycheck by being a user
Welcome to Hell !
This is one of the biggest mistake I did in my lifeNever get a Nissan Leaf on LeaseThey get you in trapAll customer representatives are unfriendly and always give informationIf you call thrice you will hear three different answers for the same questionNo one knows, actually how it worksI asked for an Invoice of early termination and the representative says - a minimum of weeks is their time frame to provide an invoiceI requested as I am out of country and to send the Invoice by e-mailHowever, they insisted they do not have a policy and will send the invoice only after weeks by postIn no way they can send it NITINon the e-mailThis is the kind of service they give it to the customer
The transmission on my Nissan Sentra has already went out My warranty is til or 60,I went over my miles so the warranty is voided However why would a car have a failing transmission already? I've read many forums and blogs and the number one complaint is about the transmission Nissan should strongly consider doing a recall on their transmission My family has owned a total of Nissan cars, totaling $73,000...at the very least they could've offered me some reimbursements on the bill All I can say now is I am so disappointed in Nissan and embarrassed on how much I stood by them My father who worked for them for years and retired there is also very disappointed on the lack of loyalty I have a few more years to stick it out with this car and my next car will not be with Nissan
I purchased a vehicle from your dealership in Duluth GA Gwinette Place Nissan on November 8thCame back 5x to this dealership and sat for nothing then received a call from Senthia in finance telling me I had to come in to complete paperworkThat was a lieThey brought me in to take back the car I purchased becuase they needed a cosignerI told them I didn't have one so my trade in was given back to me with a flat tire??? I didn't bring it here with a flatNot only did they tell me I could not get the car back that I purchased but they also told me that I was basically strandedThis dealership is a jokeThe sales manager Jake is extremely HEARTLESSI've been telling him for hours I have a sick child at home that I needed to administer meds to and he did nothing to expedite the process of me getting me home to my childThis has been the worst experience EVERY and someone needs to look into thisHow do you approve a customer for a car then take it back weeks later
Worst business everI got a little behind on my payments due to be a single mother and going through a really bad divorceThey made payment arrangements with me which I followed throughI made a payment of $which was my car payment and I had made payments of that in a matter if weeksI spoke with Mrs.T*** after making the 2nd payment she told me my payment went through, my car was no longer up for repossession and that if they had any further issues that they would contact me, now mind this they even took the money out of my accounta few days before Christmas I wake up and my car is goneI contact them and they tell me there is nothing they can do and that my payment was returned for $fee no one told me aboutSo basically my car was repossessed over $I spoke with someone by the name of Ruby who was extremely rude and was not helpful at allI was originally told that in order to get my car back that all I would have to pay was the remaining balance on my account and now am told that I have to pay $18,in order to get it backI want to know how its fair that I fulfilled my end of the payment arrangement but my car was yet still repossessed after I was told by your department that my car was not going to be repossessed? Now because of the incompetence of your employee's, I am a single mother with no car at all because of a $fee no one told me aboutAlso, if your employee's told me that my payment went through, that my car was no longer up for repossession and that if there were any issues that they would contact me, I feel like that should be honored due to what your incompetent employees told meBut, it wont be honored because this is the absolute worst company I have ever dealt with
Bought a new 370Z in late July of this year The engine caught fire on November 6th I was informed by John Sullivan (Service Manager) at Town North Nissan where I purchased unit, that they have not seen anything like this Since fire was involved the next steps or any decisions and solutions were immediately taken over by Nissan Consumer affairs Above John's chain of command and I want to say John has been very helpful He has also been uninformed from Nissan as myself Four Nissan separate engineers not technicians, have not been able to pinpoint root cause nor the cause of engine destruction I've been in discussion with Nissan Consumer Affairs but have yet to receive a call back in over four days The contact is Jacqulin Capers: XXX-XXX-XXXX My attorney is about to take over and I gave Nissan business days via voicemail to Jacquline for answers and their Arbitration process Also, involving my attorney is not my ideal next step but the great part is that it's going to be much more expensive to Nissan since this event could have seriously injured me I don't have any advice on how to handle this since I find it bizarre
I will continue to submit my feedback until it gets recognized & someone is held accountable ( I WANT MY CALLS TO BE LISTENED TOO ) -- this is 100% a negative complaint not towards the company itself but the employee's that i've had to deal with each time I have calledwho trains these people ? are the calls really not listened to for QA purposes? like whats the dealI cannot say one time i've called have I had a wonderful customer service experience? isn't that what you all should strive for ?
The first time I called- my husband was driving , & he wanted to add me as an authorized user so I can make payment's on the account or to call with any questions or concerns..So we both called, he was speaking to a rep and she was asking him questionsI was talking in the background cause all the information he had was written down on a notepad, so I was reading off the information from the notepad to him& the lady on the line goes " What im trying to understand is why she's answering all the questions for you or why she's even talking in the background" He went to tell her " because I'm driving and she has my notepad" we completely understand that for security purposes maybe it wasnt the best thing to do What bothered me the most was how she approached the situation instead of keeping it professional and saying " Im sorry sir, for security purposes I need to get the information from you" which she was she just should of went about it in a professional matter instead of getting frustrated, I think took the phone from him and asked to speak to a supervisorwe get the supervisor on the line and I tell him my husband is trying to add me as an authorized user and he then replies with " Well thats what she was trying to assist you with but you wouldn't let her" EXCUSE ME? I had no idea how to even respond to that, that was the most AGAIN unprofessional response I have ever heard IN MY LIFE , I then asked for his manager and he tells me " There is nobody higher than me, I'm the only one you can speak too " and I tell him " Im sure thats not tru---" " He interupted me and says " Is there anything else I can help you with ?" " and im like are you serious are you gonna hang up on me ?" & he goes " no , ma'am but " and I asked him to PLEASE transfer for me to someone else, and he hung up on meA few calls later, I was added onto the account-- I submitted the complaint against the alleged "supervisor" and was told I would get a callback but nobody ever called me back! The lady who did the complaint was very professional, but this where my second horrible experience comes from , We asked when our due date was , and they informed us our due date was every 28th of the month along with a DAY GRACE PERIOD, we thought in our head PERFECT! gives us more than enough time..and they gave us this INFORMATION twice ( which is WHY I LOVE FOR MY CALLS TO BE PULLED UP & listened too ) come the 10th of Jan we are already calls from collections that we are past duewere over here thinking wait? its due the 28thwe still have a few more daysSo we called, spoke to a rep who was helping us before we got hung up on three times, there was miscellaneous fee of 25$ added onto the account for returned check fee for my last payment, I then explained to the rep that, that was not my mistake , the payment was supposed to be taken out of my savings , but was taken out of my checking account -- but was attempted twice to be taken out , my bank confirmed it they waived the fee, okay awesomeanyway he then told he would waive it as one time courtesy, we were in the process of setting up a payment arrangement again due to the misinformation that was given to us we now became late on the account as he was setting it up , he hung up on me and I had too call back for the 4ththis is me being on the phone already mins! I called back, got someone on the linegave him all my information againthen just said okay..it went quiet my husband asks me " did they hang up on you again?" & bam! someone else comes on the line out of no where BUT I was already telling my husband " I think they just transferred me without telling me" The rep asks me for all the info once againand then goes/ " So do you want me to transfer you to someone else?" and I go " excuse me?" and he goes " Yeah, you were complaining that you got transferred to me without your consent do you want to speak to someone else ?" I then told him " one I wasnt talking to you, I was talking to my husband, twolet me talk to your sup" , I then got a sup on the line and she was very nice and professional answered all my questionsetcI am so irate at the experience that i've had with the employees of this company, THEY ARE RUDE, LAZY & UNPROFESSIONAL and until the director or someone from corporate calls me I wont stop submitting my reviews or writing lettersThese calls need to be listened to and reps need to be taken back for some additional training
After refinancing my Nissan loan to a credit union, the fine employees of Nissan Motor Acceptance Group sent the title of my car to the wrong credit union in the wrong state After receiving notices from my credit union that my loan would be in default if they did not receive the title, I called NMAC in November to try and get the issue resolved months and more phone calls later, they have still not done anything to resolve the matter How can any company have this poor of a customer service level, it is bewildering To their credit, the supervisor I have been working with, ***, has been easy to reach,understanding and sympathetic to my plight, and aggressive in trying to resolve the problem The problem is that her emails to the other departments have been going unanswered After my last call, she was finally able to get a lien release sent to my credit union, but it took everything I had to get this to happen Very poor rating for this company
I brought a Altima in May of I was only required to put down $Since I had $in cash I wrote the rest out in a checkOne month later after I had a the car and signed the contractThe manger from antwerpen security Nissan in Baltimore MD contacted me and asked when I was going to bring the remainder of my down payment in to the storeI explained I've already paid my down payment in fullHe explained I didn'tLong story I had to get my lawyer involved to see what all happen to my down paymentThe sales person pocketed the cas
t was later resolved
I had my car for years nowI fell on hard times back in late and being out of work due to my illness I began being late with my car paymentI would pay extra when I could but it seem I could never catch upFeb I paid payments onlineI paid $600, 486, each week of FebI had recurring payments to come out my bank account automaticMy March payment seem to had come outApril my car was repo for non-payments for Jan, Feb, and Marcheven though I paid three payments in febI checked my accounts ( my personal bank acct and NMAC acct) I seen for transactions for the payments and the dates and withdraw matchone payment was reversed on April X XXXXSince I change my number in March they said they could not get in contact with meI did not receive any lettersWhen I spoken with NMAC to explain all payments were taken from my acct and the march payment was the only payment reversedThe Rep kept placing me on hold, said She did not see any payments, and when I explained I to her I seen my online acct for NMAC and my bank acct she place me on hold again and said she spoken with her manger and they both said they did not see any payments post and anything that I paid was applied to other fees and not my actual car paymentsI said ok and will go back online and check my NMAC acctI went online log into my NMAC acct and all my past payment history were erasedHowever, My automatic payment was still shcl to come out on it's due dateTalk about ripped offI feel robbedBut I'm not going down without a fight
I signed a contract with this company and I regret itThe customer service of the managers is horrible and they need training on common courtesies and phone etiquetteThe terms of my contract are not clear, I have been told one thing and they do something entirely differentIn the end, they seem more interested in making money above anything else
Spoke w/Josh, manager, this evening 5:pm and set up payment for 9/1/(payment $included $late charge)
l bought my Nissan in April of and love the car, but trying to make auto payments has been a horror Last month I spoke with a nice lady who changed the date due and I made the payment through my bank, and thought I had set up an auto pay with Nissan Motor Acceptance Corp
Today I got calls about a late payment (no email) and, after checking my account, found no payment had been paid I called and spoke with Jose, supervisor, who said there was no record of an auto pay set up, and my late fee held (as well as the fact that I am now on record as being late)
End result: I set up the auto pay through my bank; I can trust them
Recommendation: Skip Nissan Motor Acceptance Corpand BillMatrix (some other company related to auto pay) and make your payments yourself or through your bank; you can't trust this company
Dealing with NMAC might be one of the worst experience I had in my life I had purchased a Nissan 370z from the dealership in Hawaii before I left military servicesI wanted to have my own new vehicle for once, even though the interest rate was high when I purchased the car, I still decide to buy itYou might say it was a big mistake to buy something over the budget, but at the time it was manageable for me to afford it The creditor was NMAC financeI put dollars down, with another trade in, at rate 7.99, the monthly payment came out to be or soYeah, I was not smart, the payment was high, but I went and signed the contract
I made payment on time for over years, until I hit with some financial difficulty in 2013, still with taking the late penalty, I still manage to pay for the car or weeks lateOnce I had enough with this high interest and seeking some assistance from NMAC finance, they told me that there is no way they can reduce the rate and I should finance the car through my bankSince my finance was not as good as expected, my bank is not able to refinance the vehicle as wellWell I end up still paying with everything I had for about year or so until some incident happened which prevent me from driving for awhile
So I told NMAC either they can help me with refinance or they can come take the carLong story short, the car was repo after and half month payment dueThe car was auctioned and NMAC billed me with the 10k dollars differences in purchaseSo after the fact I invest over 30k in a car and end up with no vehicle and stuck with 10k penalty for purchase a carIt is really unpleasant experiences
NMAC sold the debt to the collector and I was able to make a deal with them and finished my nightmare with dealing with NMACThe custom services from NMAC was not willing to help and all they wanted is more money to pay out from meI am not saying Nissan is a bad car company, but they seriously need some adjustment in their finance department
I would not recommend NMAC finance to anyone who wants to purchase a car from Nissan, and personally after this, I would not purchase a car from Nissan related company ever
I bought a Nissan Versa newI have a year left to pay on it and the transmission went out entirely costing $to fixI even bought the extended warranty but the miles are over the limit so they wont reimburse me one dimeYou would expect that ur Nissan would stay running at least until it was paid off! I contacted consumer affairs and they ACTED like they cared and would review the case , but in the end they declined to help me at all! My husband is disabled and this is our only vehicleThis amount I am forced to pay will devastate us financially and will literally take me years to pay offI will NEVER purchase another Nissan and I am going to tell as many people as I can my story so that the buyer will beware of Nissan! They are just snakes in the grass! And the rich get richer!
Infiniti Financial Services continues to contact someone in my family that has no relationship either reference or co - signer to my auto loan payment, breaching personal informationA so - called investigator by the name of Victor*** is making harassing calls to my mother on her personal cell phone who has no affiliation with myself and my business affairs
When he calls, he states he has case numbers and need to reopen making her feel very uncomfortablePlease stop this illegal practices of giving my financial information outHe calls from various numbers - go forward, I only want to have email only communication with Infiniti Financial to keep recordVictor*** has popped up on many reverse look ups with customers making the same claims of him threating customers
On 8/23/I leased a Nissan Altima I purchased and have the contract for a service plan ($610) which was to include oil changes, tire rotation, tune ups etcWe went to the dealership for our first oil change and they said our service plan did not exist and we had to pay in cash for the servicesWe have been battling with NMAC for two and 1/yearsThey now have acknowledge that we have a legal contractThey have offered to reinstate it and I can use it for the remanding months of my leaseThey will not offer me a refund despite denying me service of my contract for the past two and 1/yearsThey also refuse to put anything in writing and will only speak on the phone as to obviously not be held liableOur contract states we have service package qI asked for a copy of what is included in that package and they refuse to tell me
I made a mistake by over paying one months payment on my auto account with Nissan FinanceThey have an option online that says edit/cancel payment when you pull up your payment historySo when you go through that process it comes back and says thats unavailable for this payment since it is being already processing, so I do not even understand why they have that option if is not availableSo I then called customer Service and spoke to Rolando whom was very rude and even continued to tell me that I have called so many times that day and asking why I was making so many payments which is none of his business nor should he be even asking a customer thatI then got transferred to a supervisor (Ricardo) who again told me that they could not do anything about the payment and I would need to contact my bank to resolve thisTheir customer service is extremely awful and basically all of the representatives are there to say no to everything you ask
This business not only lies and makes mistakes but they steal My renewal of automatic payments stopped they will tell you they have stoppedYou will then make a payment, they will then steal your money and tell you oh I don't know how we fraudulently stole your moneyThen as the see on their screen they have taken your money tell you to prove itBuyer bewareThank goodness the bank will help you press charges for FRAUD!!!
I made a mistake when paying my car paymentWhen I noticed what I did I immediately called and talked to a customer repShe told me I would need to cancel the payment on my end and then process a new paymentI was on the phone with her the whole time I was doing this and she said everything was okA couple days later I see my bank account is overdrawn and it was because they still tried to process the payment that I canceledSo I called that next Monday and was told by the same lady that helped me that she never said it was canceledThat I wasn't on the Internet when when I was talking to her, and that I called at and can't cancel the payment after I was upset and asked to talk to a managerThe manager said it was written in the notes that she had told me all the information correctlyI told her I understood what might be in the notes but that is not how the conversation wentThe manager told me that I hung up immediately after the customer rep told me how to cancel and I didn't want to talk anymoreBut I expalined to her that we went over how to make another payment using the bill matrix before I hung upThe manager promised to cover my over charge and said the check will be in the mail and to be waiting for it and she was sorry for any incoveienceThen the conversation was overShe seemed not to want to talk to meThen that Saturday my bank account is over drawn again but by almost dollarsI looked at my account and yet another payment went throughSo I called again on Monday and talked to another managerHe was quite rudeHe told me there was nothing he would doI should have known that the payment would try to come out multiple times, although I have never worked with billing or have ever had this problem beforeHe sees that she said it might be canceled in the notes but didn't see where she told me it was too late to cancel anywaysHe said he would refund me the extra fees but I had to send in a bank statementI stopped him and said so the other check that is supposedly in the mail is not coming to me like the other manager saidHe told me it was in the notes also that she said I need to send a bank statementI told him I understood what might be in the notes but that's not what I was being toldI asked where I could file a complaint and he told me it was with himWhen we went over what would happen with my complaint he basically told me it would go for review but nothing would happen with itI'm seriously just upset and frustrated over this whole situationIf they would have told me the truth the first time I called in I could have done things differentlyBut because they didn't I'm now dollars behind because no one wants to tell the truth
I bought a Nissan GTR 08/18/since then in the last 2months that I have been dealing with Nissan Motor AcceptanceThey have given me the wrong information consecutively on numerous occasions and trouble since for example:
Call my work everyday
I set up for direct deposit and it was not done
Gave me the wrong information on what was the last day to make my payment with out getting a day late and will not take responsibility for company's actions
Can not take payments over the phone and transfer you to bill matrix a company in India to take your payments who have no clue about anything regarding your account
They call constantly and just hang up
The supervisors are rude and blame you for everything in the book while you are your explaining your problemI spoke to Paul Rice a supervisor there and he was not willing to listen to me or do anything to help me with my problem
The company runs like a communist dictatorship and treat their customers the same instead people living in a democracy
Don't ask for anybody in charge they will transfer you to anybody that can handle the situation
Paul Rice should not be employed he is what is wrong with this country today
I guy that will hold you responsible for his wrong doings and takes no action other then collect a paycheck by being a user
Welcome to Hell !