Worst business everI got a little behind on my payments due to be a single mother and going through a really bad divorceThey made payment arrangements with me which I followed throughI made a payment of $which was my car payment and I had made payments of that in a matter if weeksI spoke with Mrs.T [redacted] after making the 2nd payment she told me my payment went through, my car was no longer up for repossession and that if they had any further issues that they would contact me, now mind this they even took the money out of my accounta few days before Christmas I wake up and my car is goneI contact them and they tell me there is nothing they can do and that my payment was returned for $fee no one told me aboutSo basically my car was repossessed over $I spoke with someone by the name of Ruby who was extremely rude and was not helpful at allI was originally told that in order to get my car back that all I would have to pay was the remaining balance on my account and now am told that I have to pay $18,in order to get it backI want to know how its fair that I fulfilled my end of the payment arrangement but my car was yet still repossessed after I was told by your department that my car was not going to be repossessed? Now because of the incompetence of your employee's, I am a single mother with no car at all because of a $fee no one told me aboutAlso, if your employee's told me that my payment went through, that my car was no longer up for repossession and that if there were any issues that they would contact me, I feel like that should be honored due to what your incompetent employees told meBut, it wont be honored because this is the absolute worst company I have ever dealt with
Infiniti Financial Services continues to contact someone in my family that has no relationship either reference or co - signer to my auto loan payment, breaching personal informationA so - called investigator by the name of Victor [redacted] is making harassing calls to my mother on her personal cell phone who has no affiliation with myself and my business affairs When he calls, he states he has case numbers and need to reopen making her feel very uncomfortablePlease stop this illegal practices of giving my financial information outHe calls from various numbers - go forward, I only want to have email only communication with Infiniti Financial to keep recordVictor [redacted] has popped up on many reverse look ups with customers making the same claims of him threating customers
I made a mistake by over paying one months payment on my auto account with Nissan FinanceThey have an option online that says edit/cancel payment when you pull up your payment historySo when you go through that process it comes back and says thats unavailable for this payment since it is being already processing, so I do not even understand why they have that option if is not availableSo I then called customer Service and spoke to Rolando whom was very rude and even continued to tell me that I have called so many times that day and asking why I was making so many payments which is none of his business nor should he be even asking a customer thatI then got transferred to a supervisor (Ricardo) who again told me that they could not do anything about the payment and I would need to contact my bank to resolve thisTheir customer service is extremely awful and basically all of the representatives are there to say no to everything you ask
I bought a Nissan GTR 08/18/since then in the last 2months that I have been dealing with Nissan Motor AcceptanceThey have given me the wrong information consecutively on numerous occasions and trouble since for example: Call my work everyday I set up for direct deposit and it was not done Gave me the wrong information on what was the last day to make my payment with out getting a day late and will not take responsibility for company's actions Can not take payments over the phone and transfer you to bill matrix a company in India to take your payments who have no clue about anything regarding your account They call constantly and just hang up The supervisors are rude and blame you for everything in the book while you are your explaining your problemI spoke to Paul Rice a supervisor there and he was not willing to listen to me or do anything to help me with my problem The company runs like a communist dictatorship and treat their customers the same instead people living in a democracy Don't ask for anybody in charge they will transfer you to anybody that can handle the situation Paul Rice should not be employed he is what is wrong with this country today I guy that will hold you responsible for his wrong doings and takes no action other then collect a paycheck by being a user Welcome to Hell !
Spoke w/Josh, manager, this evening 5:pm and set up payment for 9/1/(payment $included $late charge) l bought my Nissan in April of and love the car, but trying to make auto payments has been a horror Last month I spoke with a nice lady who changed the date due and I made the payment through my bank, and thought I had set up an auto pay with Nissan Motor Acceptance Corp Today I got calls about a late payment (no email) and, after checking my account, found no payment had been paid I called and spoke with Jose, supervisor, who said there was no record of an auto pay set up, and my late fee held (as well as the fact that I am now on record as being late) End result: I set up the auto pay through my bank; I can trust them Recommendation: Skip Nissan Motor Acceptance Corpand BillMatrix (some other company related to auto pay) and make your payments yourself or through your bank; you can't trust this company
I made a mistake when paying my car paymentWhen I noticed what I did I immediately called and talked to a customer repShe told me I would need to cancel the payment on my end and then process a new paymentI was on the phone with her the whole time I was doing this and she said everything was okA couple days later I see my bank account is overdrawn and it was because they still tried to process the payment that I canceledSo I called that next Monday and was told by the same lady that helped me that she never said it was canceledThat I wasn't on the Internet when when I was talking to her, and that I called at and can't cancel the payment after I was upset and asked to talk to a managerThe manager said it was written in the notes that she had told me all the information correctlyI told her I understood what might be in the notes but that is not how the conversation wentThe manager told me that I hung up immediately after the customer rep told me how to cancel and I didn't want to talk anymoreBut I expalined to her that we went over how to make another payment using the bill matrix before I hung upThe manager promised to cover my over charge and said the check will be in the mail and to be waiting for it and she was sorry for any incoveienceThen the conversation was overShe seemed not to want to talk to meThen that Saturday my bank account is over drawn again but by almost dollarsI looked at my account and yet another payment went throughSo I called again on Monday and talked to another managerHe was quite rudeHe told me there was nothing he would doI should have known that the payment would try to come out multiple times, although I have never worked with billing or have ever had this problem beforeHe sees that she said it might be canceled in the notes but didn't see where she told me it was too late to cancel anywaysHe said he would refund me the extra fees but I had to send in a bank statementI stopped him and said so the other check that is supposedly in the mail is not coming to me like the other manager saidHe told me it was in the notes also that she said I need to send a bank statementI told him I understood what might be in the notes but that's not what I was being toldI asked where I could file a complaint and he told me it was with himWhen we went over what would happen with my complaint he basically told me it would go for review but nothing would happen with itI'm seriously just upset and frustrated over this whole situationIf they would have told me the truth the first time I called in I could have done things differentlyBut because they didn't I'm now dollars behind because no one wants to tell the truth
After refinancing my Nissan loan to a credit union, the fine employees of Nissan Motor Acceptance Group sent the title of my car to the wrong credit union in the wrong state After receiving notices from my credit union that my loan would be in default if they did not receive the title, I called NMAC in November to try and get the issue resolved months and more phone calls later, they have still not done anything to resolve the matter How can any company have this poor of a customer service level, it is bewildering To their credit, the supervisor I have been working with, [redacted] , has been easy to reach,understanding and sympathetic to my plight, and aggressive in trying to resolve the problem The problem is that her emails to the other departments have been going unanswered After my last call, she was finally able to get a lien release sent to my credit union, but it took everything I had to get this to happen Very poor rating for this company
Dealing with NMAC might be one of the worst experience I had in my life I had purchased a Nissan 370z from the dealership in Hawaii before I left military servicesI wanted to have my own new vehicle for once, even though the interest rate was high when I purchased the car, I still decide to buy itYou might say it was a big mistake to buy something over the budget, but at the time it was manageable for me to afford it The creditor was NMAC financeI put dollars down, with another trade in, at rate 7.99, the monthly payment came out to be or soYeah, I was not smart, the payment was high, but I went and signed the contract I made payment on time for over years, until I hit with some financial difficulty in 2013, still with taking the late penalty, I still manage to pay for the car or weeks lateOnce I had enough with this high interest and seeking some assistance from NMAC finance, they told me that there is no way they can reduce the rate and I should finance the car through my bankSince my finance was not as good as expected, my bank is not able to refinance the vehicle as wellWell I end up still paying with everything I had for about year or so until some incident happened which prevent me from driving for awhile So I told NMAC either they can help me with refinance or they can come take the carLong story short, the car was repo after and half month payment dueThe car was auctioned and NMAC billed me with the 10k dollars differences in purchaseSo after the fact I invest over 30k in a car and end up with no vehicle and stuck with 10k penalty for purchase a carIt is really unpleasant experiences NMAC sold the debt to the collector and I was able to make a deal with them and finished my nightmare with dealing with NMACThe custom services from NMAC was not willing to help and all they wanted is more money to pay out from meI am not saying Nissan is a bad car company, but they seriously need some adjustment in their finance department I would not recommend NMAC finance to anyone who wants to purchase a car from Nissan, and personally after this, I would not purchase a car from Nissan related company ever
This business not only lies and makes mistakes but they steal My renewal of automatic payments stopped they will tell you they have stoppedYou will then make a payment, they will then steal your money and tell you oh I don't know how we fraudulently stole your moneyThen as the see on their screen they have taken your money tell you to prove itBuyer bewareThank goodness the bank will help you press charges for FRAUD!!!
This is one of the biggest mistake I did in my lifeNever get a Nissan Leaf on LeaseThey get you in trapAll customer representatives are unfriendly and always give informationIf you call thrice you will hear three different answers for the same questionNo one knows, actually how it worksI asked for an Invoice of early termination and the representative says - a minimum of weeks is their time frame to provide an invoiceI requested as I am out of country and to send the Invoice by e-mailHowever, they insisted they do not have a policy and will send the invoice only after weeks by postIn no way they can send it NITINon the e-mailThis is the kind of service they give it to the customer
Worst business everI got a little behind on my payments due to be a single mother and going through a really bad divorceThey made payment arrangements with me which I followed throughI made a payment of $which was my car payment and I had made payments of that in a matter if weeksI spoke with Mrs.T [redacted] after making the 2nd payment she told me my payment went through, my car was no longer up for repossession and that if they had any further issues that they would contact me, now mind this they even took the money out of my accounta few days before Christmas I wake up and my car is goneI contact them and they tell me there is nothing they can do and that my payment was returned for $fee no one told me aboutSo basically my car was repossessed over $I spoke with someone by the name of Ruby who was extremely rude and was not helpful at allI was originally told that in order to get my car back that all I would have to pay was the remaining balance on my account and now am told that I have to pay $18,in order to get it backI want to know how its fair that I fulfilled my end of the payment arrangement but my car was yet still repossessed after I was told by your department that my car was not going to be repossessed? Now because of the incompetence of your employee's, I am a single mother with no car at all because of a $fee no one told me aboutAlso, if your employee's told me that my payment went through, that my car was no longer up for repossession and that if there were any issues that they would contact me, I feel like that should be honored due to what your incompetent employees told meBut, it wont be honored because this is the absolute worst company I have ever dealt with
Infiniti Financial Services continues to contact someone in my family that has no relationship either reference or co - signer to my auto loan payment, breaching personal informationA so - called investigator by the name of Victor [redacted] is making harassing calls to my mother on her personal cell phone who has no affiliation with myself and my business affairs When he calls, he states he has case numbers and need to reopen making her feel very uncomfortablePlease stop this illegal practices of giving my financial information outHe calls from various numbers - go forward, I only want to have email only communication with Infiniti Financial to keep recordVictor [redacted] has popped up on many reverse look ups with customers making the same claims of him threating customers
I made a mistake by over paying one months payment on my auto account with Nissan FinanceThey have an option online that says edit/cancel payment when you pull up your payment historySo when you go through that process it comes back and says thats unavailable for this payment since it is being already processing, so I do not even understand why they have that option if is not availableSo I then called customer Service and spoke to Rolando whom was very rude and even continued to tell me that I have called so many times that day and asking why I was making so many payments which is none of his business nor should he be even asking a customer thatI then got transferred to a supervisor (Ricardo) who again told me that they could not do anything about the payment and I would need to contact my bank to resolve thisTheir customer service is extremely awful and basically all of the representatives are there to say no to everything you ask
I bought a Nissan GTR 08/18/since then in the last 2months that I have been dealing with Nissan Motor AcceptanceThey have given me the wrong information consecutively on numerous occasions and trouble since for example: Call my work everyday I set up for direct deposit and it was not done Gave me the wrong information on what was the last day to make my payment with out getting a day late and will not take responsibility for company's actions Can not take payments over the phone and transfer you to bill matrix a company in India to take your payments who have no clue about anything regarding your account They call constantly and just hang up The supervisors are rude and blame you for everything in the book while you are your explaining your problemI spoke to Paul Rice a supervisor there and he was not willing to listen to me or do anything to help me with my problem The company runs like a communist dictatorship and treat their customers the same instead people living in a democracy Don't ask for anybody in charge they will transfer you to anybody that can handle the situation Paul Rice should not be employed he is what is wrong with this country today I guy that will hold you responsible for his wrong doings and takes no action other then collect a paycheck by being a user Welcome to Hell !
Spoke w/Josh, manager, this evening 5:pm and set up payment for 9/1/(payment $included $late charge) l bought my Nissan in April of and love the car, but trying to make auto payments has been a horror Last month I spoke with a nice lady who changed the date due and I made the payment through my bank, and thought I had set up an auto pay with Nissan Motor Acceptance Corp Today I got calls about a late payment (no email) and, after checking my account, found no payment had been paid I called and spoke with Jose, supervisor, who said there was no record of an auto pay set up, and my late fee held (as well as the fact that I am now on record as being late) End result: I set up the auto pay through my bank; I can trust them Recommendation: Skip Nissan Motor Acceptance Corpand BillMatrix (some other company related to auto pay) and make your payments yourself or through your bank; you can't trust this company
I made a mistake when paying my car paymentWhen I noticed what I did I immediately called and talked to a customer repShe told me I would need to cancel the payment on my end and then process a new paymentI was on the phone with her the whole time I was doing this and she said everything was okA couple days later I see my bank account is overdrawn and it was because they still tried to process the payment that I canceledSo I called that next Monday and was told by the same lady that helped me that she never said it was canceledThat I wasn't on the Internet when when I was talking to her, and that I called at and can't cancel the payment after I was upset and asked to talk to a managerThe manager said it was written in the notes that she had told me all the information correctlyI told her I understood what might be in the notes but that is not how the conversation wentThe manager told me that I hung up immediately after the customer rep told me how to cancel and I didn't want to talk anymoreBut I expalined to her that we went over how to make another payment using the bill matrix before I hung upThe manager promised to cover my over charge and said the check will be in the mail and to be waiting for it and she was sorry for any incoveienceThen the conversation was overShe seemed not to want to talk to meThen that Saturday my bank account is over drawn again but by almost dollarsI looked at my account and yet another payment went throughSo I called again on Monday and talked to another managerHe was quite rudeHe told me there was nothing he would doI should have known that the payment would try to come out multiple times, although I have never worked with billing or have ever had this problem beforeHe sees that she said it might be canceled in the notes but didn't see where she told me it was too late to cancel anywaysHe said he would refund me the extra fees but I had to send in a bank statementI stopped him and said so the other check that is supposedly in the mail is not coming to me like the other manager saidHe told me it was in the notes also that she said I need to send a bank statementI told him I understood what might be in the notes but that's not what I was being toldI asked where I could file a complaint and he told me it was with himWhen we went over what would happen with my complaint he basically told me it would go for review but nothing would happen with itI'm seriously just upset and frustrated over this whole situationIf they would have told me the truth the first time I called in I could have done things differentlyBut because they didn't I'm now dollars behind because no one wants to tell the truth
After refinancing my Nissan loan to a credit union, the fine employees of Nissan Motor Acceptance Group sent the title of my car to the wrong credit union in the wrong state After receiving notices from my credit union that my loan would be in default if they did not receive the title, I called NMAC in November to try and get the issue resolved months and more phone calls later, they have still not done anything to resolve the matter How can any company have this poor of a customer service level, it is bewildering To their credit, the supervisor I have been working with, [redacted] , has been easy to reach,understanding and sympathetic to my plight, and aggressive in trying to resolve the problem The problem is that her emails to the other departments have been going unanswered After my last call, she was finally able to get a lien release sent to my credit union, but it took everything I had to get this to happen Very poor rating for this company
Dealing with NMAC might be one of the worst experience I had in my life I had purchased a Nissan 370z from the dealership in Hawaii before I left military servicesI wanted to have my own new vehicle for once, even though the interest rate was high when I purchased the car, I still decide to buy itYou might say it was a big mistake to buy something over the budget, but at the time it was manageable for me to afford it The creditor was NMAC financeI put dollars down, with another trade in, at rate 7.99, the monthly payment came out to be or soYeah, I was not smart, the payment was high, but I went and signed the contract I made payment on time for over years, until I hit with some financial difficulty in 2013, still with taking the late penalty, I still manage to pay for the car or weeks lateOnce I had enough with this high interest and seeking some assistance from NMAC finance, they told me that there is no way they can reduce the rate and I should finance the car through my bankSince my finance was not as good as expected, my bank is not able to refinance the vehicle as wellWell I end up still paying with everything I had for about year or so until some incident happened which prevent me from driving for awhile So I told NMAC either they can help me with refinance or they can come take the carLong story short, the car was repo after and half month payment dueThe car was auctioned and NMAC billed me with the 10k dollars differences in purchaseSo after the fact I invest over 30k in a car and end up with no vehicle and stuck with 10k penalty for purchase a carIt is really unpleasant experiences NMAC sold the debt to the collector and I was able to make a deal with them and finished my nightmare with dealing with NMACThe custom services from NMAC was not willing to help and all they wanted is more money to pay out from meI am not saying Nissan is a bad car company, but they seriously need some adjustment in their finance department I would not recommend NMAC finance to anyone who wants to purchase a car from Nissan, and personally after this, I would not purchase a car from Nissan related company ever
This business not only lies and makes mistakes but they steal My renewal of automatic payments stopped they will tell you they have stoppedYou will then make a payment, they will then steal your money and tell you oh I don't know how we fraudulently stole your moneyThen as the see on their screen they have taken your money tell you to prove itBuyer bewareThank goodness the bank will help you press charges for FRAUD!!!
This is one of the biggest mistake I did in my lifeNever get a Nissan Leaf on LeaseThey get you in trapAll customer representatives are unfriendly and always give informationIf you call thrice you will hear three different answers for the same questionNo one knows, actually how it worksI asked for an Invoice of early termination and the representative says - a minimum of weeks is their time frame to provide an invoiceI requested as I am out of country and to send the Invoice by e-mailHowever, they insisted they do not have a policy and will send the invoice only after weeks by postIn no way they can send it NITINon the e-mailThis is the kind of service they give it to the customer