Nature's Flavors

Complaint ID: 1***Product: Reboost Drink Mix, passion fruit, orange, cherry, and pineapple flavorCustomer Concern: Customer did not like the flavor of the product.Our office received a complaint from Mary Owens regarding the taste of the Reboost Drink Mix that she orderedOur Quality Control
Lab retested retention samples of the products at the request of the customerOur labs results indicate that the products meet our quality control standards, and were formulated according to product specificationsIn addition, the taste of the product was normal.Since there was no defect in the workmanship of the product, our company decided that this did not warrant a refundIt appears that the customer simply did not like the taste of the productPlease contact us if we can be of further assistance.All products manufactured at Nature’s Flavors are subject to our HAACP (Hazard Analysis and Critical Care Control Points) program which oversees critical stages of production in order to prevent contamination, cross-contamination, and other food safety issuesThis program adheres to current Good Manufacturing Practices in accordance to state and federal governments.Sincerely,*** ***Quality Control