Nature's Footprint Inc

In response to complaint of missing parts: We now include a link to a web based instructional video instead of a DVDThose who request a physical DVD for matters of their convenience are provided with one at no costThe gentleman in the complaint was issued a DVD through first class mail that
failed to appearWe have since sent a replacement with tracking numberLatest tracking info shows a current status of Notice Left (No Authorized Recipient Available).
In response to complaint of not receiving worms: Worm Factory with Worms is shipped as a complete system with a voucher for wormsThe voucher has a unique code good for the redemption of an order of worms to get the system startedThere are instructions to submit the voucher code online or callThis code was never presented, in spite of this worms have now been ordered and the customer should have them by mid next week.
We apologize for any and all delays and the confusion with this orderWe strive to offer the best customer service we can

In response to complaint of missing parts: We now include a link to a web based instructional video instead of a DVDThose who request a physical DVD for matters of their convenience are provided with one at no costThe gentleman in the complaint was issued a DVD through first class mail that
failed to appearWe have since sent a replacement with tracking numberLatest tracking info shows a current status of Notice Left (No Authorized Recipient Available).
In response to complaint of not receiving worms: Worm Factory with Worms is shipped as a complete system with a voucher for wormsThe voucher has a unique code good for the redemption of an order of worms to get the system startedThere are instructions to submit the voucher code online or callThis code was never presented, in spite of this worms have now been ordered and the customer should have them by mid next week.
We apologize for any and all delays and the confusion with this orderWe strive to offer the best customer service we can