Initial Business Response /* (1000, 4, 2015/07/02) */
We first would like to apologize that the customer was dissatisfied with our serviceWe pride ourselves in outstanding service and quality in our workWe will address the concerns that were expressedThe handle used for the bridal bouquet is
a standard bouquet holder used exclusively for cascade bouquets and cannot be interchangedNature's Palate Floral assembled the archway provided by the bride free of chargeUnfortunately the archway that was provided was not capable of holding the sprays that were chosenIf we used the spray the archway would have collapsedNature's Palate staff took several measures to secure the archway in a way that could carry the weightThe archway came with lights, but there were no outlets availableWe cannot be responsible for the quality of the archway that was providedOur staff took the extra time to make sure the archway looked beautiful with the flowers we could use
In regards to the reception, we followed the exact specifications of the signed contract and bridal invoiceThe moss was provided as outlinedThe contract did not state that we would provide a moss table runner of any kind
We are not responsible for the usage or retrieval of the ArchwayWe fulfilled the contract as it was outlinedThe contract does not state that our staff would stay through the reception and transport the bride's archway to a separate location
Finally, as far as the alleged argument that ensured with the groom, our staff is trained not to get in any arguments or confrontations with anyone as we set up and provide serviceWe would have not said that is not in my contract, we would have completed our obligations professionally and not cause any emotional distress to the wedding, wedding party or guests
Initial Business Response /* (1000, 4, 2015/07/02) */
We first would like to apologize that the customer was dissatisfied with our serviceWe pride ourselves in outstanding service and quality in our workWe will address the concerns that were expressedThe handle used for the bridal bouquet is
a standard bouquet holder used exclusively for cascade bouquets and cannot be interchangedNature's Palate Floral assembled the archway provided by the bride free of chargeUnfortunately the archway that was provided was not capable of holding the sprays that were chosenIf we used the spray the archway would have collapsedNature's Palate staff took several measures to secure the archway in a way that could carry the weightThe archway came with lights, but there were no outlets availableWe cannot be responsible for the quality of the archway that was providedOur staff took the extra time to make sure the archway looked beautiful with the flowers we could use
In regards to the reception, we followed the exact specifications of the signed contract and bridal invoiceThe moss was provided as outlinedThe contract did not state that we would provide a moss table runner of any kind
We are not responsible for the usage or retrieval of the ArchwayWe fulfilled the contract as it was outlinedThe contract does not state that our staff would stay through the reception and transport the bride's archway to a separate location
Finally, as far as the alleged argument that ensured with the groom, our staff is trained not to get in any arguments or confrontations with anyone as we set up and provide serviceWe would have not said that is not in my contract, we would have completed our obligations professionally and not cause any emotional distress to the wedding, wedding party or guests