Nature's Paradise Day Spa

September **, [redacted] ** [redacted] We are in receipt of the correspondence relative to [redacted] and would like to address her concerns[redacted] accepted a one year ceiling November**, 2014, with contract dates effective November **, 2014, through November **,At the time when [redacted] accepted the contract, it was explainedthat the ceiling contract offers a flexible rate, not to exceed the ceilinglimit of $throughout the course of the contract periodOn September **,2015, [redacted] requested that her account with Petro Home Services beclosed and refused future deliveries, at which time it was explained to herthat she would be subject to a $early termination feeI spoke with [redacted] September **, 2015, inresponse to the concerns she has expressedAt that time, [redacted] advisedme that she felt the ceiling plan did not give her the flexibility that she isentitled toI advised her that she has benefitted from the flexibilitythroughout the course of the year, as she has received two deliveries under theceiling contract, both below her contracted ceiling rate of $(delivery onDecember *, was $per gallon, delivery February **, was $3.499per gallon) [redacted] explained that she has been comparing her deliveryrates with that of other providersI explained to [redacted] thedifferences between full service providers like Petro, and “***” or “ [redacted] ”companies, like the companies she was using for comparisonI also reviewed thebenefits that she is welcome to take advantage of such as our various paymentplans, protected rate options and customizable service agreementsI reminded [redacted] that we are a company that is available hours a day, sevendays a week for both customer service and field service, unlike many otherproviders in our area [redacted] stated that she is confident in herdecision to close her account with Petro Home ServicesI explained that theceiling contract is in affect and she would be responsible for the $399.00early termination fee if she chooses not to take the final delivery that is dueunder her contractI advised that, in an effort to resolve her concerns, Iwould offer a minimum delivery of gallons at the current rate of $onher accountThe overall cost of the delivery would be comparable with the costof the early termination fee, but she would benefit from receiving the product[redacted] advised that she does not accept that offer and was not willingto continue our conversation.We have made every effort to satisfy [redacted] and work with her to allow her to fulfill the terms of her contract and avoidthe $early termination fee, however, it does appear that she does notwish to work with usWe would however appreciate the opportunity to contact [redacted] once again in an effort to reach an amicable resolution.Please call me at ###-###-####if you have any questions or would like to discuss this matter further Sincerely, Tiiela R***Customer Service ManagerPetro Home Services###-###-####

[redacted] To Whom it May Concern, Please accept this reply in response to complaint # [redacted] by the above referenced consumerUpon receiving the complaint, we immediately reached out to [redacted] to discuss his dissatisfaction with the installation of central air conditioning Both Petro and [redacted] have come to a satisfactory resolution Very truly yours, [redacted] Customer Service Manager Tell us why here

[redacted] [redacted] We are in receipt of the correspondence relative to [redacted] and the Church of Christ and would like to address her concerns.I spoke with [redacted] of the Church of Christ on August **, 2015, in regards to [redacted] ’s concernsOn February **, 2015, the church was issued a statement for a balance of $2,(as reflected in the attached transaction report)February **, 2015, a check payment posted in the amount of $2,028.46, leaving a statement balance of $As this balance has aged on the account, it has continued to assess late chargesLate fees are assessed every thirty days that the balance is past due (please refer to the attached document entitled “billing rights,” which is included with each statement)Per my conversation with [redacted] , due to the many years Petro Home Services has enjoyed the Church of Christ’s business, we are pleased to reverse all late fees that have been assessed to the account from December *, through August **, Petro Home Services offers various payment options for our customers, including our very popular Smart Pay plan; however, the church has chosen to remain on a net payment basisBased on this payment plan late fees will continue to be assessed to the account on any balance that ages thirty days or more[redacted] has agreed to follow up with [redacted] in regards to our discussion on August **, 2015, and I am happy to address any further questions or concerns that may arrive Please call me at ###-###-#### if you have any questions or would like to discuss this matter further Sincerely, Tiela R***Customer Service ManagerPetro Home Services###-###-####

Good afternoon [redacted] , This complaint should be directed to our [redacted] officeI have attached the address and contact info below Petro Home Services [redacted] Please let me know if there is anything additional I can assist you withHave a very Happy Thanksgiving Warm Regards, Tiela R [redacted]

[redacted] ** [redacted] We are in receipt of the correspondence relative to [redacted] and would like to address her concernsI have made several attempts to reach *** [redacted] by telephone with no success [redacted] has advised me via e-mail that she has recently had a family emergency that has prevented her from contacting meI have extended my direct telephone number and office hours to [redacted] and will be happy to address her concerns at her convenienceSincerely, Tiela R [redacted] Customer Service Manager Petro Home Services ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ***
*** *** *** *** *** *** *** ***
*** *** *** ***
*** ***
*** ** ***
Re: *** On September **, 2014, *** *** completed the recorded acceptance of a one year ceiling price plan to begin November *, and end October
**, 2015, including terms and conditions of the program and a $early termination fee, with a ceiling limit not to exceed $As was indicated in the recorded acceptance of the contact, the ceiling plan offers a “delivered price, which includes the cost of protection [that] will vary based on market conditions, including but not limited to, product availability, wholesale cost and other factors, but will not exceed the ceiling price during the pricing period.” *** *** received a total of three deliveries throughout the contact period, all being delivered below his contracted ceiling priceDuring the contract period *** *** received deliveries ranging from $per gallon, to $per gallon, all below his $ceilingI am please to advise that this matter was amicably resolved following a conversation with *** *** on February **, Please call me at ###-###-#### if you have any questions or would like to discuss this matter further. Sincerely, *** *** Customer Service Manager Petro Home Services ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good afternoon ***, This complaint should be directed to our *** ** officeI have attached the address and contact info below Petro Home Services *** ***
*** *** ***
*** ** *** Please let me know if there is anything additional I
can assist you withHave a very Happy Thanksgiving Warm Regards, Tiela R*** ***

October **, 2015*** *** *** *** *** *** *** ***
*** *** *** ***
*** ***
*** ** ***
*** ***
We are in receipt of the correspondence relative to
*** *** and would like to address his concerns.*** *** spoke with General Manager,
Ron
M***, on October **, At that time, *** *** agreed to allow Petro
Home Services access to inspect his fuel oil tank on October **, and
agreed to resume automatic delivery to the property pending the inspection
Petro was able to complete inspection and made an oil delivery to *** *** home on October **, At this time, *** *** has fulfilled
the terms of his ceiling contract with Petro and the $early termination
fee has been waived. Please call me at ###-###-####
if you have any questions or would like to discuss this matter further. Sincerely,Tiiela R***Customer Service ManagerPetro Home Services###-###-####

*** *** *** *
*** *** *** *** *** *** *** ***
*** *** *** ***
*** ***
*** ** ***
*** *** We are in receipt of the correspondence relative to *** *** and would like to address her concernsI have made several attempts to reach ***
*** by telephone with no success*** *** has advised me via e-mail that she has recently had a family emergency that has prevented her from contacting meI have extended my direct telephone number and office hours to *** *** and will be happy to address her concerns at her convenienceSincerely, Tiela R*** Customer Service Manager Petro Home Services ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for the update. As long as they remove the charges, we are satisfied with the outcome
Sincerely,
*** ***

*** *** ***
*** *** ***
** *** *** ***
*** *** ** ***
*** *** We are in receipt of the correspondence relative to *** *** and the Church of Christ and would like to address her concerns.I spoke with *** *** *** of the Church of Christ
on August **, 2015, in regards to *** *** ***’s concernsOn February **, 2015, the church was issued a statement for a balance of $2,(as reflected in the attached transaction report)February **, 2015, a check payment posted in the amount of $2,028.46, leaving a statement balance of $As this balance has aged on the account, it has continued to assess late chargesLate fees are assessed every thirty days that the balance is past due (please refer to the attached document entitled “billing rights,” which is included with each statement)Per my conversation with *** ***, due to the many years Petro Home Services has enjoyed the Church of Christ’s business, we are pleased to reverse all late fees that have been assessed to the account from December *, through August **, Petro Home Services offers various payment options for our customers, including our very popular Smart Pay plan; however, the church has chosen to remain on a net payment basisBased on this payment plan late fees will continue to be assessed to the account on any balance that ages thirty days or more.*** *** has agreed to follow up with *** *** in regards to our discussion on August **, 2015, and I am happy to address any further questions or concerns that may arrive Please call me at ###-###-#### if you have any questions or would like to discuss this matter further. Sincerely, Tiela R***Customer Service ManagerPetro Home Services###-###-####

*** *** ***
*** *** ***
*** *** ***
** *** *** ** *** ***
*** *** ** ***
*** *** *** *** * *** *** To Whom it May Concern, Please accept this reply in response to complaint #***
by the above
referenced consumerUpon receiving the complaint, we immediately reached out to
*** *** to discuss his dissatisfaction with the installation of
central air conditioning. Both Petro and *** *** have come to
a satisfactory resolution. Very truly yours,*** *** Customer Service Manager Tell us why here

*** ** ***
*
*** *** *** *** *** *** *** ***
*** *** *** ***
*** ***
*** ** ***
*** *** We are in receipt of the correspondence relative to *** *** and would like to address his concerns*** *** spoke with
Jennifer on July **, At that time, *** *** completed the recorded acceptance of a ceiling contract to establish a new account with Petro Home ServicesIn the acceptance of this contract he was advised that the recording is binding and if he were to close his Petro account prior to the expiration of the contract there would be a $early termination feeI spoke with *** *** January *, 2016, at which time I offered to play the recorded conversation from July **, 2015, which he refusedI explained the terms of the contract and addressed several questions *** *** posed regarding our pricing structureI advised him that we will, as a courtesy and given the circumstances, waive the $early termination fee, as we have not made any deliveries under the ceiling contract to the property and he did not receive the hard copy of the contract as requested*** *** has agreed that his concerns have been addressed at this timePlease call me at ###-###-#### if you have any questions or would like to discuss this matter further. Sincerely, *** ***
*** *** ***
*** *** ***
***
*** ** *** ***

September **, 2015
*** *** *** *** *** *** *** ***
*** *** *** ***
*** ***
*** ** ***
*** *** We are in receipt of the correspondence relative to*** *** and would like to address her concerns.*** ***
accepted a one year ceiling November**, 2014, with contract dates effective November **, 2014, through November **,At the time when *** *** accepted the contract, it was explainedthat the ceiling contract offers a flexible rate, not to exceed the ceilinglimit of $throughout the course of the contract periodOn September **,2015, *** *** requested that her account with Petro Home Services beclosed and refused future deliveries, at which time it was explained to herthat she would be subject to a $early termination feeI spoke with *** *** September **, 2015, inresponse to the concerns she has expressedAt that time, *** *** advisedme that she felt the ceiling plan did not give her the flexibility that she isentitled toI advised her that she has benefitted from the flexibilitythroughout the course of the year, as she has received two deliveries under theceiling contract, both below her contracted ceiling rate of $(delivery onDecember *, was $per gallon, delivery February **, was $3.499per gallon)*** *** explained that she has been comparing her deliveryrates with that of other providersI explained to *** *** thedifferences between full service providers like Petro, and “***” or “***”companies, like the companies she was using for comparisonI also reviewed thebenefits that she is welcome to take advantage of such as our various paymentplans, protected rate options and customizable service agreementsI reminded*** *** that we are a company that is available hours a day, sevendays a week for both customer service and field service, unlike many otherproviders in our area. *** *** stated that she is confident in herdecision to close her account with Petro Home ServicesI explained that theceiling contract is in affect and she would be responsible for the $399.00early termination fee if she chooses not to take the final delivery that is dueunder her contractI advised that, in an effort to resolve her concerns, Iwould offer a minimum delivery of gallons at the current rate of $onher accountThe overall cost of the delivery would be comparable with the costof the early termination fee, but she would benefit from receiving the product.*** *** advised that she does not accept that offer and was not willingto continue our conversation.We have made every effort to satisfy *** ***and work with her to allow her to fulfill the terms of her contract and avoidthe $early termination fee, however, it does appear that she does notwish to work with usWe would however appreciate the opportunity to contact*** *** once again in an effort to reach an amicable resolution.Please call me at ###-###-####if you have any questions or would like to discuss this matter further. Sincerely, Tiiela R***Customer Service ManagerPetro Home Services###-###-####