Nature's Way Dentistry

Complaint: ***
I am rejecting this response because:It is up to the business to provide a bill that explains not only what is owed, but whyThe statement that was sent has no balance columnThis information is readily available to the business and should be providedIt is not my responsibility to inform the business why I owe them money, but conversely, their responsibility to inform me
Sincerely,
*** ***

July Dear ***: I am sorry that you feel our primary response to your original complaint did not clarify your account status for youYour account balance has been presented to you in a number of waysYou have been provided with several statements from our office over the past year, as well as a detailed account summary (which I have attached to this response for your perusal)The furthest column to the right shows the running balance of your accountThe account summary provided shows you the value of each treatment received, and what amount your insurance paid towards each visit Additionally, you should have received Explanation of Benefit (EOB) paperwork from your insurance company which also details any leftover amounts to be paid by you after they have paid their portionAs stated to you previously, if there are specific questions about insurance coverage levels, those questions should be deferred to your insurance companyIn our several conversations and written correspondence, I have explained to you how to read your account summary and urged you to contact your insurance company for coverage questions or to receive additional copies of your EOB paperwork Once again I would like to detail our office’s payment optionsI can split your balance of $into three equal monthly payments ($per month), and keep a card on file to run each month until the balance is paid offAnother option that a lot of our patient utilize is Care CreditThis is a credit card for medical expenses that gives you a longer time period to pay off your balance (6-months no interest)If you're interested in that option, you can go to their website to apply and get started Interest is generally assigned to overdue accounts, and any account overdue by 90+ days is sent to a collections agencyAs a courtesy, your account has not accrued interest and has not been sent to collections at this timeHopefully this further explanation will help clear things up for youUnfortunately, if you have not contacted us by August 7, at 5:00pm to pay your balance or set up a payment plan, your account will have to be sent to a collections agency for further action Best Regards, Financial Coordinator

Dear ***: I wanted to take an opportunity to address the concerns expressed in your complaintIt is our priority to be as transparent as possible regarding our patient’s financial obligations when it comes to care at our practiceI am sorry that you feel that transparency wasn’t accomplished,
and I hope that this letter clarifies your account statusIt is customary at our office that your insurance is verified and treatment costs are estimated based on insurance coverageAs stated in our Financial Agreement paperwork (signed by you when you became a patient at this office), the portion paid by our patients at each time of service is only an estimation and the patient is responsible for any remaining amounts after insurance has paid for your visitAdditionally, our office recommends prior authorization prior to receiving treatment if concerns over financial obligation are expressed. As your provider, it is our responsibility to bill your visits to your insuranceHowever, if there are specific questions about insurance coverage levels, those questions should be deferred to your insurance companyAs stated in your complaint, you did receive an itemized billing statementIn addition, I sent you a detailed copy of your entire account summary, and spoke to you after you received it to give you a better understanding of how to read this documentThe account summary provided shows you the value of each treatment received, and what amount your insurance paid towards each visitDuring each of our conversations, I urged you to call your insurance company for additional information if you still had questions about your coverageAs stated in our paperwork, our office does offer a selection of payment optionsI can split your balance of $into three equal monthly payments ($per month), and keep a card on file to run each month until the balance is paid offAnother option that a lot of our patient utilize is Care CreditThis is a credit card for medical expenses that gives you a longer time period to pay off your balance (6-months no interest)If you're interested in that option, you can go to their website to apply and get startedGenerally, interest is assigned to overdue accounts, and any account overdue by 90+ days is sent to a collections agencyAs a courtesy, your account has not accrued interest and has not been sent to collections at this timeHopefully this letter will help clear things up for youI also urge you to call your insurance company to get more detailed information about your coverage for each date of serviceUnfortunately, if you still have no intention of paying your balance after reading this response and doing some additional research with your insurance company, your account will have to be sent to a collections agency for further actionBest Regards, Financial Coordinator