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Nature's Way Inc.

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Reviews Nature's Way Inc.

Nature's Way Inc. Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Business owner simply regurgitated their original response. Bottom line is they were clearly told not to treat our lawn UNTIL a lawn tech had walked the propertywith me to address several concerns, this after we threatened to cancel service. Not only did they treat the lawn but they treated it minutes before a torrential rainstorm rendering their weed treatment useless. When I called to complain about the obvious, they asked to retreat it a third time and we declined due to ridiculous results and practices, this after we had already caught them not treating our entire property and after unacceptable results. The owner (*** ***) was completely AWOL from the entire situation until they asked for payment for spraying a lawn before 4" of rainfall. This business even skews their own online reviews with fabrications from employees and friends. I have the screenshots to prove it. Business either waives the $charge and repeals collection activity or we litigate for our loss of timeand publicize this debacle with local news media.
Regards,
*** ***

This complaint is resolved. We spoke with customer and issued a refund for the repairs. The customer indicated that they would contact the Revdex.com to remove the concern

After reviewing your customer history I would like to address your complaintOn July 27, I received an email from you following up on a phone call from our spray technicianOur technician had contacted you to make you aware that your back hill had weeds and asking if you wanted us to start
treating the areaIt was at that time we found out that part of the yard should have been included with the applicationWe issued a credit to your account and started treating that part of the yard with each applicationOn September 20, at 4:pm you called in to say that you would be mailing payment for your August 1, applicationYou spoke with our customer service with concerns about weeds in the lawnA service call was written up for us to treat weedsWe told you that we would be out in a few days to treat the lawn and would address the weeds while we were at your propertyOn September 26, at 10:am we treated your lawnYou called our office at 2:pm the same day stating you wanted to cancel serviceYou stated you were not happy with our service and that we had treated your lawn in the rainOur customer service department asked you to allow us to come back and retreat the lawn and follow up with youBoth our Technician and Manager contacted you and said that we would return to treat your lawn and address your concernsYou told them that you did not want us to return and to cancel the service“SERVICE WAS NOT CANCELLED UNTIL AFTER THE APPLICATION WAS APPLIED.” “NO PREVIOUS CALLS HAD BEEN MADE TO NATURE’S WAY ABOUT NOT BEING HAPPY WITH THE SERVICE.” Your review states that you caught us red-handed treating only part of your lawn which is not trueIt was a human error that we promptly rectifiedWe tried to address your issues and you would not allow us to return to the propertyYou are correct in only one mannerI did threaten to send your account to collectionsYou returned a call me to resolve the issues with the past due balance and was very rudeYou called our employees incompetent, amateurs and crooked to the coreWe take great pride in our service and made all attempts to make you a satisfied customerIt was not until we attempted to collect for services rendered that you became so hostileI am sorry that we could not work things out between usSincerely, *** *** “Success is measured by Satisfied Customers”

*** *** purchased the Optima from *** *** on 4/12/Vin# ***. Since taking delivery of this vehicle *** *** has visited multiple KIA dealers for various repairs. *** *** first brought the vehicle to Fette KIA on 11/25/for a console
replacement. After removing the console we discovered that the "A" pillar on the drivers side was torn, leading us to the roof harness. It appeared that the roof harness was damaged before we worked on the vehicle. KIA Corp was contacted and they sent out a field engineer. *** *** was provided with a loaner vehicle from us during this process. We were instructed to replace the roof harness, repair pin connector at the dash, and replace the audio unit. The day after picking up the vehicle *** *** called to state there was damage on both outer door panels which we agreed to repair. In February 2017, *** *** dropped off his vehicle and we repaired the doors and fixed an interior light. When *** *** picked up the vehicle, we went over the repairs in person and he was satisfied with the repairs. Fette KIA is not responsible for compensating *** *** for his payments as requested

Our Service Manager met with this customer and performed the "Pen" test which is the suggested test in the Ford General Service Bulletin (attached). The "pen" test indicated that the glass was likely damaged by an impact and that *** *** should contact his insurance
company and submit a claim. The "pen" test didn't cause the crack - it identified the crack as the likely result of an impact. *** *** should contact his insurance company - it the insurance company thinks it's a defect than they can contact Ford directly

Complaint: ***
I am rejecting this response because:Fette Ford Service did not follow the test instructions as stipulated by parent Ford Motor Company's (FMC) General Service Bulletin (GSB)Initial stipulation as mandated by Ford Motor Company's GSB was not performedFette Ford Service department did did not follow instruction 1) CLEAN DAMAGED WIND SHEILD (sunroof), is the first instruction in a series of mis-performedThe "Pen Test" was performed incorrectly as rather than tracing the crack with the ballpoint pen, the service agent used the pen as a tool and drew an "X" over the crack causing the chip to appear; there was no "catch point" as the FMC GSB suggests prior to the service agent, etching it into the sunroof. Flash Light test was never performedFette Ford Service agent came over to the vehicle and promptly opened the stepped up the view the sunroof with pen in hand (passenger side), could not see the crack until I traced it out with my fingertiphe marked the edge of the gasket, then came to the driver side, marked the gasket then ran the pen approximately 1/along the crack and drew an "x" causing a chip then proclaimed "Impact". then said something to the effect that the condition was a insurance caseI stood and watched in amazement. Please use FMC GSB provided by Fette Ford Service to see multiple violation of parent company's own policies
Regards,
*** ***

Upon review and investigation of *** *** concerns, the MV refund should be $which has not been processed. We generally process MV refunds on a monthly basis - but were delayed because of internal issues and the Holidays Attached please find a copy of
the invoice for *** *** vehicle from REG USA - a company that is used to process Out-of-State Motor Vehicle. The company charges the dealership $for processing which is not passed onto the customer. *** *** was issued an Out-of-State temp that NJ MV charges $and the actual NY DMV charges were $as shown on the attachments totaling $of the $Estimate. As a goodwill adjustment - we will forward $to *** *** - $for the refund and $for the delay in processing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I ALREADY EMAILED YOU A COUPLE WEEKS AGO AND SAID THIS WAS RESOLVED! PLEASE MARK THIS AS A SATISFACTORY RESOLUTION
Regards,
*** *** *** ***

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