Tell us why here...The Technician was scheduled to arrive at the customers home on a SaturdayHe needed to reschedule because of personal issuesThe customer was persistent enough that she talked Keith into coming out and he did so Customer complained they wanted another treatment because either they thought it wasn't done correctly or they still had issuesEven though they are set up on an agreement with multiple monthly services (because the problem they have will take time to solve) we sent a new Technician back out for a FREE follow up serviceThe first monthly follow up visit was due this weekOur Technician was unfortunately double booked, we called the customers number (apparently the phone number the customer gave us was a work number,---- nobody picked up when we called to rectify the double booking issue.) Furthermore the sister of the customer was meeting our Technician and her number wasn't given to us eitherSO we had know way to get a hold of the customer to relay the information, but certainly attemptedNext thing we know at approx AM [redacted] (The customer) came storming into our office screaming and extremely hostile to our employees,very inappropriately They explained to her what was going on and she apparently refused to understand the truthShe was told we were able to get someone there but the problem was it wasn't going to be at exactly AM but shortly afterShe asked for a call from the manager and received a call from the service managerThe service manager spoke to her and let her know that he would be willing to stop over and provide the service, she refused to have him stop overShe asked for the agreement to be canceled (which it was immediately) and also asked for her money backThe service manager told her she would speak with the staff and owner and let her knowAt this point because its our busy season we had not come up with a final verdictThis was going to be discussed at our next meetingThe initial service was and a follow up was provided for FREE when the customer called in to complain after the initial visit and we have proof of thatA scheduling issued occurred on Monday, we tried to rectify it with the information (phone numbers) the customer gave us and could not because we only had a work numberThis was a simple mistake on both sides and a very very easy fixSo at this point the services for the $have been rendered, a free service provided by a different TechnicianThe customer decided to contact the Revdex.com just a few days after the incident not allowing us time to even research and talk about the entire situation,We are in business to solve peoples problems and to try and make them happyWe have over 22,customers with a 65% referral rate so obviously we do the right thing To prove that a refund check will be sent out in good faith
This compalaint shoukld be closed as satisfiedCustomer asked for a refund check and to cancel her account, we have done bothComplaint [redacted] Jason [redacted]
The Technician was scheduled to arrive at the customers home on a SaturdayHe needed to reschedule because of personal issuesThe customer was persistent enough that she talked Keith into coming out and he did so Customer complained they wanted another treatment because either they thought it wasn't done correctly or they still had issuesEven though they are set up on an agreement with multiple monthly services (because the problem they have will take time to solve) we sent a new Technician back out for a FREE follow up serviceThe first monthly follow up visit was due this weekOur Technician was unfortunately double booked, we called the customers number (apparently the phone number the customer gave us was a work number,---- nobody picked up when we called to rectify the double booking issue.) Furthermore the sister of the customer was meeting our Technician and her number wasn't given to us eitherSO we had know way to get a hold of the customer to relay the information, but certainly attemptedNext thing we know at approx AM [redacted] (The customer) came storming into our office screaming and extremely hostile to our employees,very inappropriately They explained to her what was going on and she apparently refused to understand the truthShe was told we were able to get someone there but the problem was it wasn't going to be at exactly AM but shortly afterShe asked for a call from the manager and received a call from the service managerThe service manager spoke to her and let her know that he would be willing to stop over and provide the service, she refused to have him stop overShe asked for the agreement to be canceled (which it was immediately) and also asked for her money backThe service manager told her she would speak with the staff and owner and let her knowAt this point because its our busy season we had not come up with a final verdictThis was going to be discussed at our next meetingThe initial service was and a follow up was provided for FREE when the customer called in to complain after the initial visit and we have proof of thatA scheduling issued occurred on Monday, we tried to rectify it with the information (phone numbers) the customer gave us and could not because we only had a work numberThis was a simple mistake on both sides and a very very easy fixSo at this point the services for the $have been rendered, a free service provided by a different TechnicianThe customer decided to contact the Revdex.com just a few days after the incident not allowing us time to even research and talk about the entire situation,We are in business to solve peoples problems and to try and make them happyWe have over 22,customers with a 65% referral rate so obviously we do the right thing To prove that a refund check will be sent out in good faith
Tell us why here...The Technician was scheduled to arrive at the customers home on a SaturdayHe needed to reschedule because of personal issuesThe customer was persistent enough that she talked Keith into coming out and he did so Customer complained they wanted another treatment because either they thought it wasn't done correctly or they still had issuesEven though they are set up on an agreement with multiple monthly services (because the problem they have will take time to solve) we sent a new Technician back out for a FREE follow up serviceThe first monthly follow up visit was due this weekOur Technician was unfortunately double booked, we called the customers number (apparently the phone number the customer gave us was a work number,---- nobody picked up when we called to rectify the double booking issue.) Furthermore the sister of the customer was meeting our Technician and her number wasn't given to us eitherSO we had know way to get a hold of the customer to relay the information, but certainly attemptedNext thing we know at approx AM [redacted] (The customer) came storming into our office screaming and extremely hostile to our employees,very inappropriately They explained to her what was going on and she apparently refused to understand the truthShe was told we were able to get someone there but the problem was it wasn't going to be at exactly AM but shortly afterShe asked for a call from the manager and received a call from the service managerThe service manager spoke to her and let her know that he would be willing to stop over and provide the service, she refused to have him stop overShe asked for the agreement to be canceled (which it was immediately) and also asked for her money backThe service manager told her she would speak with the staff and owner and let her knowAt this point because its our busy season we had not come up with a final verdictThis was going to be discussed at our next meetingThe initial service was and a follow up was provided for FREE when the customer called in to complain after the initial visit and we have proof of thatA scheduling issued occurred on Monday, we tried to rectify it with the information (phone numbers) the customer gave us and could not because we only had a work numberThis was a simple mistake on both sides and a very very easy fixSo at this point the services for the $have been rendered, a free service provided by a different TechnicianThe customer decided to contact the Revdex.com just a few days after the incident not allowing us time to even research and talk about the entire situation,We are in business to solve peoples problems and to try and make them happyWe have over 22,customers with a 65% referral rate so obviously we do the right thing To prove that a refund check will be sent out in good faith
This compalaint shoukld be closed as satisfiedCustomer asked for a refund check and to cancel her account, we have done bothComplaint [redacted] Jason [redacted]
The Technician was scheduled to arrive at the customers home on a SaturdayHe needed to reschedule because of personal issuesThe customer was persistent enough that she talked Keith into coming out and he did so Customer complained they wanted another treatment because either they thought it wasn't done correctly or they still had issuesEven though they are set up on an agreement with multiple monthly services (because the problem they have will take time to solve) we sent a new Technician back out for a FREE follow up serviceThe first monthly follow up visit was due this weekOur Technician was unfortunately double booked, we called the customers number (apparently the phone number the customer gave us was a work number,---- nobody picked up when we called to rectify the double booking issue.) Furthermore the sister of the customer was meeting our Technician and her number wasn't given to us eitherSO we had know way to get a hold of the customer to relay the information, but certainly attemptedNext thing we know at approx AM [redacted] (The customer) came storming into our office screaming and extremely hostile to our employees,very inappropriately They explained to her what was going on and she apparently refused to understand the truthShe was told we were able to get someone there but the problem was it wasn't going to be at exactly AM but shortly afterShe asked for a call from the manager and received a call from the service managerThe service manager spoke to her and let her know that he would be willing to stop over and provide the service, she refused to have him stop overShe asked for the agreement to be canceled (which it was immediately) and also asked for her money backThe service manager told her she would speak with the staff and owner and let her knowAt this point because its our busy season we had not come up with a final verdictThis was going to be discussed at our next meetingThe initial service was and a follow up was provided for FREE when the customer called in to complain after the initial visit and we have proof of thatA scheduling issued occurred on Monday, we tried to rectify it with the information (phone numbers) the customer gave us and could not because we only had a work numberThis was a simple mistake on both sides and a very very easy fixSo at this point the services for the $have been rendered, a free service provided by a different TechnicianThe customer decided to contact the Revdex.com just a few days after the incident not allowing us time to even research and talk about the entire situation,We are in business to solve peoples problems and to try and make them happyWe have over 22,customers with a 65% referral rate so obviously we do the right thing To prove that a refund check will be sent out in good faith