Nature's Way

Our Service Manager met with this customer and performed the "Pen" test which is the suggested test in the Ford General Service Bulletin (attached) The "pen" test indicated that the glass was likely damaged by an impact and that [redacted] should contact his insurance company and submit a claim The "pen" test didn't cause the crack - it identified the crack as the likely result of an impact [redacted] should contact his insurance company - it the insurance company thinks it's a defect than they can contact Ford directly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I ALREADY EMAILED YOU A COUPLE WEEKS AGO AND SAID THIS WAS RESOLVED! PLEASE MARK THIS AS A SATISFACTORY RESOLUTION Regards, [redacted]

After reviewing your customer history I would like to address your complaintOn July 27, I received an email from you following up on a phone call from our spray technicianOur technician had contacted you to make you aware that your back hill had weeds and asking if you wanted us to start treating the areaIt was at that time we found out that part of the yard should have been included with the applicationWe issued a credit to your account and started treating that part of the yard with each applicationOn September 20, at 4:pm you called in to say that you would be mailing payment for your August 1, applicationYou spoke with our customer service with concerns about weeds in the lawnA service call was written up for us to treat weedsWe told you that we would be out in a few days to treat the lawn and would address the weeds while we were at your propertyOn September 26, at 10:am we treated your lawnYou called our office at 2:pm the same day stating you wanted to cancel serviceYou stated you were not happy with our service and that we had treated your lawn in the rainOur customer service department asked you to allow us to come back and retreat the lawn and follow up with youBoth our Technician and Manager contacted you and said that we would return to treat your lawn and address your concernsYou told them that you did not want us to return and to cancel the service“SERVICE WAS NOT CANCELLED UNTIL AFTER THE APPLICATION WAS APPLIED.” “NO PREVIOUS CALLS HAD BEEN MADE TO NATURE’S WAY ABOUT NOT BEING HAPPY WITH THE SERVICE.” Your review states that you caught us red-handed treating only part of your lawn which is not trueIt was a human error that we promptly rectifiedWe tried to address your issues and you would not allow us to return to the propertyYou are correct in only one mannerI did threaten to send your account to collectionsYou returned a call me to resolve the issues with the past due balance and was very rudeYou called our employees incompetent, amateurs and crooked to the coreWe take great pride in our service and made all attempts to make you a satisfied customerIt was not until we attempted to collect for services rendered that you became so hostileI am sorry that we could not work things out between usSincerely, [redacted] “Success is measured by Satisfied Customers”