NatureBoost Ultra Lean

October 21, [redacted] ,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyWe believe in disclosing our terms so that it is to be clear and conspicuous so that customers are fully aware of their ordersThat is why before customers commit to our day trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program before completing their checkoutHowever, after hearing the Customer’s complaint details, we do feel for the customer and therefore on 10/21/17, we have refund $to help amicably resolve this complaintOur Customer will receive email confirmations for these completed refunded amountsPlease allow up to days before they see the refunded amounts back on their credit card statements.Sincerely,Customer Support Specialist

Our Company strives to ensure that customers are completely satisfied, therefore we take consumer complaints about fraud very seriouslyBefore customers commit to our 14-day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program by marking the terms and conditions check boxesThey also acknowledge that they know that they may cancel their program at anytime by contacting us with the phone number provided to them during their checkout Our offer clearly states that it is a 14-day trial upon the order summary and checkout page, not 30-daysThe customer may have mistaken the day supply printed on the label as a trial periodShipping information is also provided to customers to help track deliveryThe order was placed on 1/5/and tracking was confirmed delivered on 1/8/Please see tracking confirmation for reference: https://tools.usps.com/go/TrackConfirmAction?tLabels= [redacted] However, after hearing the Customer’s full complaint, we feel for the CustomerTo amicably resolve this complaint, we have processed a refund for the full disputed amount of $We ask that the Customer allows business days for this refund to be processedPlease feel free to contact us if you should have any further questionsOur Customer has been notified with email confirmations to their email our file regarding their refunded amountsPlease feel free to share our response with our Customer We value the feedback provided to help us make adjustments to improve our service so that other customers can have a better experience

Dear [redacted] ,Our Company strives to ensure that customers are completely satisfied, therefore we take consumer complaints about fraud very seriouslyBefore customers commit to our 14-day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program by marking the terms and conditions check boxesThey also affirm that they acknowledge that understand that they may cancel their program at anytime by contacting us with the phone number provided to them during their checkoutHowever, after hearing the Customer’s full complaint, we feel for the CustomerWe have processed a refund for disputed amounts which includes all charges made to our Customer to amicably resolve this complaintA total of $will be refunded back to the Customer’s accountWe ask that the Customer allows business days for this refund to be processedPlease feel free to contact us if you should have any further questionsOur Customer has been notified with email confirmations to their email with their refunded amounts to have on recordPlease feel free to share our response with our CustomerWe value the feedback provided to help us make adjustments to improve our service so that other customers can have a better experience.Sincerely,Customer Service

Revdex.com: This complaint has been resolved by the business, and I have received my refundThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer Information:*** * *** *** ** *** ** ***
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Complaint: ***November 16, 2017Dear *** *** ,Our Company strives to ensure that customers are completely satisfied, therefore we take consumer
complaints about fraud very seriouslyBefore customers commit to our 14-day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program by marking the terms and conditions check boxesThey also acknowledge that they know that they may cancel their program at anytime by contacting us with the phone number provided to them during their checkout However, after hearing the Customer’s full complaint, we feel for the CustomerOn 11/16/we have processed a refund for the charged amount of $(not $as the customer claimed), to amicably resolve this customer complaintWe ask that the Customer allows business days for this refund to be processedPlease feel free to contact us if you should have any further questionsOur Customer has been notified with email confirmations regarding their refunded amountsPlease feel free to share our response with our Customer We value the feedback provided to help us make adjustments to improve our service so that other customers can have a better experience.Sincerely,Customer Service

Notice Received: October 9, 2017Complaint ID #***Customer Information:*** *** *** *** *** **
*** ** ***E-mail: ***October 9, 2017*** ***Our company strives to ensure that our customers are completely satisfied, therefore we take consumer
complaints very seriouslyWe believe in disclosing our terms so that it is to be clear and conspicuous so that customers are fully aware of their ordersThat is why before customers commit to our day trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program before completing their checkoutHowever, we do feel for the customer and therefore on 10/9/17, we have completed a refund for the charges requested in the total amount of $to help amicably resolve this complaintOur Customer should receive email confirmations for these refunded amountsPlease allow up to days before they see the refunded amounts back on their credit card statements.We continuously monitor customer feedback to help us make adjustments to improve our service so that customers can have a better experiencePlease feel free to contact us if you should have any further questions Please forward a copy of our response to our customer on our behalf.Sincerely,Customer Service Response TeamNatureBoost

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 21, 2017*** ***,Our records indicate that the Customer has already been processed a refund in the amount of $on 10/11/after returning a shipment back to usPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to
contact us if you should have any further questions.Sincerely,Customer Support Specialist

Customer Information:[redacted]
[redacted]
[redacted]
[redacted]
Complaint: [redacted]November 7, 2017Dear [redacted] ,Our Company strives to ensure that customers are completely satisfied, therefore we take consumer complaints...

about fraud very seriously. Before customers commit to our 14-day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program by marking the terms and conditions check boxes. They also acknowledge that they know that they may cancel their program at anytime by contacting us with the phone number provided to them during their checkout.  However, after hearing the Customer’s full complaint, we feel for the Customer. On 11/8/17 we have processed a refund for the requested amount of $94.97, to amicably resolve this customer complaint. We ask that the Customer allows 7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions. Our Customer has been notified with email confirmations regarding their refunded amounts. Please feel free to share our response with our Customer.  We value the feedback provided to help us make adjustments to improve our service so that other customers can have a better experience.Sincerely,Customer Service

October 21, 2017[redacted],Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. We believe in disclosing our terms so that it is to be clear and conspicuous so that customers are fully aware of their orders. That is why...

before customers commit to our 14 day trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program before completing their checkout. However, after hearing the Customer’s complaint details, we do feel for the customer and therefore on 10/21/17, we have refund $89.97 to help amicably resolve this complaint. Our Customer will receive email confirmations for these completed refunded amounts. Please allow up to 7 days before they see the refunded amounts back on their credit card statements.Sincerely,Customer Support Specialist

Dear [redacted],Our Company strives to ensure that customers are completely satisfied, therefore we take consumer complaints about fraud very seriously. Before customers commit to our 14-day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program by...

marking the terms and conditions check boxes. They also affirm that they acknowledge that understand that they may cancel their program at anytime by contacting us with the phone number provided to them during their checkout. However, after hearing the Customer’s full complaint, we feel for the Customer. We have processed a refund for disputed amounts which includes all charges made to our Customer to amicably resolve this complaint. A total of $199.94 will be refunded back to the Customer’s account. We ask that the Customer allows 7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions. Our Customer has been notified with email confirmations to their email with their refunded amounts to have on record. Please feel free to share our response with our Customer. We value the feedback provided to help us make adjustments to improve our service so that other customers can have a better experience.Sincerely,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
This complaint has been resolved by the business, and I have received my refund. Thank you
Regards,
[redacted]

Our Company strives to ensure that customers are completely satisfied, therefore we take consumer complaints about fraud very seriously. Before customers commit to our 14-day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program by marking the terms...

and conditions check boxes. They also acknowledge that they know that they may cancel their program at anytime by contacting us with the phone number provided to them during their checkout.  Our offer clearly states that it is a 14-day trial upon the order summary and checkout page, not 30-days. The customer may have mistaken the 30 day supply printed on the label as a trial period. Shipping information is also provided to customers to help track delivery. The order was placed on 1/5/18 and tracking was confirmed delivered on 1/8/18. Please see tracking confirmation for reference: https://tools.usps.com/go/TrackConfirmAction?tLabels=[redacted]
 However, after hearing the Customer’s full complaint, we feel for the Customer. To amicably resolve this complaint, we have processed a refund for the full disputed amount of $184.94. We ask that the Customer allows 7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions. Our Customer has been notified with email confirmations to their email our file regarding their refunded amounts. Please feel free to share our response with our Customer.  We value the feedback provided to help us make adjustments to improve our service so that other customers can have a better experience.

Customer Information:[redacted]Complaint: [redacted]Nove,mber 7, 2017 Dear [redacted] This complaint addressed to our Revdex.com does not correspond with our order with...

the Customer, as our records indicate that the Customer was not charged according to their complaint. Our records indicate that the customer was charged for shipping charges on 10/7/17 in the amount of $10.94. The Customer’s trial was extended to 11/11/17, however the Customer called on 11/6/17 to cancel her order which we do confirm is canceled. There has been no other charges billed to the Customer after that and the amount that they are requesting does not match our product. Because of that, we feel that the Customer may be seeking resolution for a different product that is not ours. We ask that you please correct this misrepresentation of our product on the Revdex.com website, and recommend the consumer contact the other Company that has billed them. Thank you,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer Information:[redacted]Daytime Phone: [redacted]Evening Phone: [redacted]E-mail: [redacted]
Complaint: [redacted]January 18, 2018Dear [redacted]Our Company strives to ensure that...

customers are completely satisfied, therefore we take consumer complaints about fraud very seriously. Before customers commit to our 14-day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program by marking the terms and conditions check boxes. They also acknowledge that they know that they may cancel their program at anytime by contacting us with the phone number provided to them during their checkout.  Our notes indicate that Cancellation email notifications were sent to his email address that was used on the order at [redacted] when he called to cancel on 1/17/18. Unfortunately, we cannot locate any notes of his call prior to that date. However, after hearing the Customer’s full complaint, we feel for the Customer. To amicably resolve this complaint, we have processed a refund for the full disputed amount of $184.94. We ask that the Customer allows 7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions. Our Customer has been notified with email confirmations to their email our file regarding their refunded amounts. Please feel free to share our response with our Customer.  We value the feedback provided to help us make adjustments to improve our service so that other customers can have a better experience.Sincerely,Customer Service NatureBoost