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NatureBox Reviews (27)

Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ [redacted] contacted our Customer Service Department on November 17th at 12:44pm providing us with the last four digits of different cards to search a charge underWe were unable to find any charge or account with the single name provided, [redacted] ***We were however able to locate multiple charges around the date provided under different billing names and zip codes On January 15th [redacted] contacted our Customer Service Department again, providing us with a different last digits for us to search a charge underAt this point, [redacted] had provided us with different last digits to search with nothing found attached to the single name provided, [redacted] *** Though we would love to assist and apologize for any inconvenience, we have done everything in our power to locate the account and charge with the information provided If [redacted] has any more information regarding these charges, we ask he provides itIf [redacted] believes this charge to be fraudulent, we recommend he reach out to his banks fraud department to further investigate NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The money is taken out of my accountI will let my bank handle it from here

The food is okay, sometimes just gross, and you get a lot of itI find NatureBox pretty suspicious, as they make it very hard to cancel your subscriptionOn your "Manage Subscription" page, you can't actually cancel your subscriptionThe most you can do is just postpone your shipment for a couple of monthsThen they send you an email the day the company ships your food saying you are to receive shipments again, but by this time it is too late to postpone the shipmentsI can't help but feel the company deliberately does this to get more money out of customers and trick them into paying for more shipments when the customer forgot the shipments would be resuming after a few months Once I got a surprise shipment from NatureBox, I tried to find a way to cancel my subscription permanentlyOn the "Manage Subscription" page the company lists their contact hours and says "Chat with our Snack Concierges" with no actual way to contact them I found a Frequently Asked Question page titled "How Do I Cancel My Subscription?" But once again, they mention how they are available to chat at the listed hours but no way to contact themThere is no phone number or email providedWhenever I try to vote a thumbs down, indicating that the page was not helpful in answering my question, the website has me sign in again first but claims there is an error in my username and/or passwordFunny seeing how it has no trouble signing me into their website to order more foodIt is very suspicious, and they obviously don't want to make canceling easy

Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ Our customer signed for for our Free Trial Sampler box on March 15, This promotion offered the 1st box of our subscription service at $contacted our support team via email on April 12, to inform us that he had yet to receive his sampler boxAt this time, we informed that we would be happy to ship him a replacement boxWe requested that he confirm his address to ensure that the box had been sent to the correct place of residenceOur support team did not hear back from after our correspondence Per JA's Revdex.com complaint, we have issued a refund for $for the Sampler box that he states he did not receivePlease see attached invoice of refund (J[redacted] Refund) NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Thank you

When Ms [redacted] signed up for a NatureBox membership, she was enrolled in our Annual Membership program in which after the first month, there is an annual fee charge of $The fee reverts to store credit and automatically applies to NatureBox purchasesThe credit remains available for use for months, and no additional membership fees will occur during the annual periodThis information was available at sign up and checkout The FAQ that Ms [redacted] referenced was for our monthly program in which our customers are charged $monthlyAt the time that Ms [redacted] signed up, we were offering our Annual Membership on a limited basis which is why there was no FAQ available for this offerWe apologize for this experience and understand how this drove confusionWe have since updated our FAQs to include information on our Annual Membership program [redacted] - Additionally we have refunded the $charge and notified Ms [redacted] of this refund on 7/14/We regret this happened and hope the reversal of the charge and updates to our FAQs resolve any dissatisfaction Ms [redacted] has with NatureBox

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ [redacted] signed for for our Free Trial Sampler box on May 25, This promotion offered the 1st box of our subscription service at $We inform our customers that they are signing up for a monthly subscription on all pages of the checkout processKey phrases mentioning "each month"& "rolls into a monthly plan" are located on the landing page and page where the customer selects the plan (https://naturebox.com/select) they would like to enroll themselves inAdditionally, on the order page it states "by clicking "place order" you acknowledge you have read and understand the NatureBox terms & conditions and authorize us to automatically continue your NatureBox subscription, charging $each time your subscription renews to the payment method provided, until you cancel" Additionally, this information, along with specific information about the cancellation process, can be found on the order confirmation emailWe ask that customers cancel at least days before their next billing dateCustomers can find their next billing date via their online dashboard, available on our site [redacted] cancelled her subscription on June 25, but her order had previously processed that dayAlthough we here at NatureBox believe we acted in good faith and executed on our promise of delivering snacks conveniently to your door each month, to end any dissatisfaction we have issued the refund of $(Please see attached, [redacted] ***_refund) as requested NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Thank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/02) */ The issue has been resolved, I was issued a full refund!

Initial Business Response / [redacted] (1000, 8, 2015/03/03) */ [redacted] started his NatureBox subscription on Jan 31, by ordering our free sampler BoxAt this time he was charged $7.95, the price of shipping of our sampler box to CanadaMr***'s sampler box processed for shipment on February 1st, (Please see attached order history)According to our records this is the only box that was sent to Mr***, as he cancelled his account prior to his next billing date of February 28, (Please see attached cancellation history)We have searched for additional charges using Mr***'s last four digits of the source of payment and have been unable to find the $charge that Mr [redacted] has reported in his complaint to the Revdex.com When a sampler box processes, the price of the next box is visible to our customer online when they sign into their NatureBox accountThis box would have been $Mr [redacted] states that he saw the charge online on the NatureBox websiteWe are hypothesizing that Mr [redacted] saw the price of his next box visible in his account information and misunderstood that he was also charged for this box We here at NatureBox believe we acted in good faith and executed on our promise of delivering only the sampler box to Mr***We have not processed any other additional shipments or charged additional fees to Mr***'s account NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions

Ms [redacted] took advantage of one of our new customer promotions in which we offer 50% off a first order with NatureBoxPlacing an order with automatically enrolls customers in our membership service in which they are billed $monthlyThis fee converts to store credit and customers can apply this credit to future purchasesThis charge occurs each time the membership renews until a cancellation occursCustomers are required to cancel their memberships at least five days before the billing date of the feeThis billing date is available to reference online within the customer's account informationInformation about the fee and our cancellation policy is provided at checkout and in our terms and conditionsBased on the feedback provided in this complaint, it is clear that Ms [redacted] did not understand that she would accrue an ongoing charge and we apologize for the confusionWe have issued a refund of $hope this ends any dissatisfaction Ms [redacted] has with NatureBox

We thank Mr [redacted] for his feedback and apologize that the status of his box was not fully explained to him at the time that he contacted us to cancelWhile Mr [redacted] s box had not left our warehouse at the time he contacted us; his box had processed for shipmentOnce a box has processed our customer service team is unable to stop it from shippingI’ve reviewed the interaction Mr [redacted] had with our customer service agent and agree that the representative did not set the correct expectationsWe will work with this agent and our entire team to ensure another customer does not have a similar experienceMr [redacted] expressed dissatisfaction with NatureBox for not having an online cancel optionWhile it is required that our customers contact us to cancel their subscriptions, chat support agents are available online seven days a week to take cancellation requestsWe do not require that a customer calls us to cancelWe have issued a refund for $and hope this resolves Mr [redacted] s dissatisfaction with NatureBox

NatureBox is a membership service in which customers have exclusive access to over different snacks and meal on the go itemsThe cost of membership is $a month and this $is credited back to our customers in the form of store creditThe credit will remain on the account until it expires and will automatically apply to purchases made via naturebox.comThis information is available through the siprocess, our FAQs, and in an email confirmation, we send to our customers after they sign upMr [redacted] signed up for a NatureBox membership in February and recently contacted us to cancel on January 28th, At this time it was identified that Mr[redacted] had used his wife’s email address to sign up for the serviceThis is most likely why he did not directly receive our notifications and was unable to retrieve his password reset informationWhen Mr [redacted] contacted us to cancel, our representative communicated that we are unable to provide refunds for membership fees but let him know he could place an order to use his creditsMr[redacted] placed an order using his $in store credit on 2/We’ve canceled Mr [redacted] account to ensure he no longer has a recurring membership chargeAlthough, Mr [redacted] did use his credits we have issued a partial refund of $for his membership fee charges

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ [redacted] started a membership with NatureBox on September 14th, At sishe opted to receive a 5-snack box monthly through NatureBoxBased on the information Ms [redacted] is referencing it appears that she received a promotional offer of a first box on us in which the cost of her box would be $As a company we do change our offers from time to time and this limited time promotion had expired at the time that Ms [redacted] signed up for her membership which is why there was a charge at sign-upThe $cost of the monthly 5-snack box should have been indicated at check-out Although we here at NatureBox believe we acted in good faith and clearly presented the current offer to Ms [redacted] at the time of purchase, to end any dissatisfaction we have issued the refund of $ NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do not find the resolution satisfactory but will accept their response I have still not received my order from May 22nd, Their website stated that they use USPS for certain areas - I was not requesting expedited service just priority mail instead of 3rd class mail I am very disappointed at a company of this size not even being able to call me without difficultiy Will never order again Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ [redacted] accepted an "Every Month" plan in January of and has been receiving boxes at that frequency since Although we here at NatureBox believe we acted in good faith and executed on our promise of delivering snacks conveniently to your door at the frequency requested, to end any dissatisfaction we have issued the refund of $as requested NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Customer [redacted] contacted our customer support team on 2/5/to inform us that she had not yet received her box which processed on 1/29/At this time we provided her with her shipments tracking number via Canada PostThis tracking number is LTNXXXXXXXXNCustomer contacted us again on 2/6/to communicate that the package had been delivered and that the issue was resolved NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Thank you

Initial Business Response / [redacted] (1000, 5, 2015/03/18) */ [redacted] signed for for our Free Trial Sampler box on February 16, This promotion offered the 1st box of our subscription service at $We inform our customers that they are signing up for a monthly subscription on all pages of the checkout processKey phrases mentioning "each month"& "rolls into a monthly plan" are located on the landing page and page where the customer selects the plan (https://naturebox.com/select) they would like to enroll themselves inAdditionally, on the order page it states "by clicking "place order" you acknowledge you have read and understand the NatureBox terms & conditions and authorize us to automatically continue your NatureBox subscription, charging $each time your subscription renews to the payment method provided, until you cancel" Additionally, this information, along with specific information about the cancellation process, can be found on the order confirmation emailWe ask that customers cancel at least days before their next billing dateCustomers can find their next billing date via their online dashboard, available on our site Annalisse [redacted] has not contacted us prior to her email on March 17, She contacted us days after the 2nd order had processedIn this email she requested to stop the monthly shipment and noted that she had only signed up for the free trialOur customer service agent, explained that we do ask that all cancellations occur at least days prior to the billing date and communicated that we would be unable to provide a refund as the monthly box had previously shipped Although we here at NatureBox believe we acted in good faith and executed on our promise of delivering snacks conveniently to your door each month, to end any dissatisfaction we have issued the refund of $(Please see attached, ***_Revdex.com_Refund) as requested NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Thank you

Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ [redacted] signed up for our Free Trial sampler on September 12th, This promotion offered a 1st box of our subscription service completely free of charge [redacted] later selected one of our newer "ship now" features which triggered the second order to process earlyThis feature is built to ship and charge a customer's "next" order as soon as possible Though this is how the feature is designed to work, we understand that [redacted] had different intentions when selecting said buttonIt is our decision to issue a full refund in this instance [redacted] 's subscription is now cancelled, he should not receive any further boxes as requested unless he places a new order We here at NatureBox believe we acted in good faith and executed on our promise of delivering snacks conveniently to your door each month NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) That will be fine Thanks

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ [redacted] signed up for a membership with NatureBox on September 18, 2015. At this time he signed up to receive a 5 snack box monthly for $19.95. All prospective customers are informed that NatureBox is an ongoing membership service... on our homepage. Additionally this information can be found on our check-out page where is states: "by clicking place order you acknowledge you have read and understand the NatureBox terms & conditions and authorize us to automatically continue your NatureBox subscription, charging $19.95 each time your subscription renews to the payment method provided, until you cancel." When an order is placed, an email is sent which confirms the order and notifies the new member that they are enrolled in an ongoing membership. This email also provides the member with information on the cancellation process. This information is also present in our FAQs and our terms and conditions. In our FAQs and terms and conditions it is noted that all members must cancel their membership at least 5 days before their next billing date to ensure an additional order does not process. Members can locate their next billing date by logging into their NatureBox account. Mr. [redacted] contacted our customer support team to cancel his membership on October 20, 2015 and requested a refund for the order that processed on October 18, 2015. We processed Mr. [redacted] 's cancellation but were unable to provide a refund since our product had shipped. The tracking information for his order indicates that the shipment was delivered on October 22, 2015. We here at NatureBox believe we acted in good faith and executed on our promise of delivering snacks conveniently to Mr. [redacted] 's door. We do not believe that we held back information about our service being membership based but as a courtesy have decided to issue Mr. [redacted] a refund. NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions. Thank you. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe in paying for something I did not order. Why does Nature Box have to deploy this type of marketing tactic to sell their products. Today, all major companies would refund a customer their money back, if they felt they were being deceived. I offered to refuse the order and let the shipping company return the product. But Nature Box refused. The last reason why Nature Box should refund my money....Their customer service representative told me that I received an email prior to the order being shipped to notify me of the order. I never received that email. If I had received the email, I would have called and canceled the order. Final Consumer Response / [redacted] (3000, 13, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because, on October 28, 2015, NatureBox redrew the $19.95 from my account once again. Even though, they credit my account for the $19.95 on October 18, 2015. I never received my credit. Final Business Response / [redacted] (4000, 15, 2015/11/10) */ On 10/27/15 a refund for $19.95 was provided to Mr. [redacted] for the order that processed on 10/18/15. No additional charges occurred at this time. I've attached a screenshot of the invoice for the refund and a confirmation from our payment processing system Vantiv. It can take refunds up to 10 business days to post to an account so it is possible that the credit had not deposited at the time that Mr. [redacted] responded to our response. I hope this information provides Mr. [redacted] with clarity on the actions taken and that he has received his refund.

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ AB signed up for her second NatureBox subscription on 1/2/AB signed up to receive a deluxe box of snacks each monthWhile our customers are encouraged to choose their snacks if a snack does go out of stock we will replace that snack to ensure that the customer receives snacks in their boxWe do our best to educate our customer of this process at the time that they choose their snacks NatureBox offers a satisfaction guarantee for all of our snacks in which we will replace any snack that a customer is unhappy withIf a customer is unhappy with any of their substitutions we will work with the customer to get them a replacement of their choice AB contacted our customer service team to inform us that her order that processed on 4/8/contained snack substitutions and requested a refund for this orderPer, AB's request we complied with her request for a full refund of $instead of shipping replacementsCopy of the refund is attached to this dispute (AB refund) We understand AB's frustration in receiving multiple substitutions but feel that we provided her with appropriate resolutions each time she contacted our service team with a concern NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions

When Mr [redacted] signed up for a NatureBox membership he was automatically enrolled in our Annual Membership program in which after the first month, he will be charged an annual fee of $The fee reverts to store credit and automatically applies to snack purchasesThis information was available at sign up and in our FAQsWhen Mr [redacted] first contacted us we explained how our membership works and the benefitsMr [redacted] asked for a refund of the $after that explanation was provided and we honored his request by issuing a refund for the $on that dayBased on the feedback provided in this complaint, it is clear that Ms [redacted] did not understand that there would be an annual feeWe apologize for the confusion are taking steps to improve how this information is presented at sign up

Initial Business Response / [redacted] (1000, 5, 2014/01/31) */ [redacted] signed up for NatureBox in November for half price at $Her subscription ran regularly charging her $monthly up until FebruaryWe ask that you cancel days prior to your billing cycle date in the month that you wish to cancelThis is explained throughout many steps of the checkout process along with on our website FAQ page and order confirmation emailsIt is never our intention to charge a customer unwillingly Although [redacted] mentioned in her email & complaint that she called and spoke with two agents about cancelling, we are unable to pull up these logsAll of our phone calls, emails, and voicemails are automatically logged via our support center providerThrough a search of the phone number [redacted] called in with, we were only able to pull up phone calls with an abandoned status from JanuaryAn abandoned status is defined as an attempted call in which the caller ends the phone call before an available agent answers We do have a log of an email on January 17thThis email was responded to days later with confirmation of her NatureBox subscription cancellationThough her request for reimbursement was not addressed in the response, the cancellation was processed at this time Through a phone call made by us on January 31st to [redacted] , she mentioned again that she did speak to our reps twiceIt was explained to her the information above and in the end we were able to come to an agreementWe offered her a full refund of $on her January NatureBox and she accepted this offerWe feel strongly that the agreed upon solution is sufficient of the situation NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Thank you

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ [redacted] signed for for our Free Trial Sampler box on April 12, This promotion offered the 1st box of our subscription service at $We inform our customers that they are signing up for a monthly subscription on all pages of the checkout processKey phrases mentioning "each month"& "rolls into a monthly plan" are located on the landing page and page where the customer selects the plan they would like to enroll themselves inAdditionally, on the order page it states "by clicking "place order" you acknowledge you have read and understand the NatureBox terms & conditions and authorize us to automatically continue your NatureBox subscription, charging $each time your subscription renews to the payment method provided, until you cancel" Additionally, this information, along with specific information about the cancellation process, can be found on the order confirmation emailWe ask that customers cancel at least days before their next billing dateCustomers can find their next billing date via their online dashboard, available on our site [redacted] took the steps to skip months of service on April 30, and again on June 14, which created a new rebill date of August 14thAt this time [redacted] also downgraded her box size to our $Taste Snacker Although we here at NatureBox believe we acted in good faith and executed on our promise of delivering snacks conveniently to your door each month, to end any dissatisfaction we have issued the refund of $(Please see attached, [redacted] _Revdex.com_Refund) as requested NatureBox wants to accurately respond to any complaints so please feel free to contact us directly at XXX-XXX-XXXX if there are any questions Thank you

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