I made a mistake by over paying one months payment on my auto account with Nissan Finance. They have an option online that says edit/cancel payment when you pull up your payment history. So when you go through that process it comes back and says thats unavailable for this payment since it is being already processing, so I do not even understand why they have that option if is not available. So I then called customer Service and spoke to Rolando whom was very rude and even continued to tell me that I have called so many times that day and asking why I was making so many payments which is none of his business nor should he be even asking a customer that. I then got transferred to a supervisor (Ricardo) who again told me that they could not do anything about the payment and I would need to contact my bank to resolve this. Their customer service is extremely awful and basically all of the representatives are there to say no to everything you ask.
The transmission on my 2014 Nissan Sentra has already went out. My warranty is til 2019 or 60,000 I went over my miles so the warranty is voided. However why would a 2014 car have a failing transmission already? I've read many forums and blogs and the number one complaint is about the transmission. Nissan should strongly consider doing a recall on their transmission. My family has owned a total of 5 Nissan cars, totaling $73,000...at the very least they could've offered me some reimbursements on the bill. All I can say now is I am so disappointed in Nissan and embarrassed on how much I stood by them. My father who worked for them for 20 years and retired there is also very disappointed on the lack of loyalty. I have a few more years to stick it out with this car and my next car will not be with Nissan.
Worst business ever. I got a little behind on my payments due to be a single mother and going through a really bad divorce. They made payment arrangements with me which I followed through. I made a payment of $320 which was my car payment and I had made 2 payments of that in a matter if 2 weeks. I spoke with Mrs.T[redacted] after making the 2nd payment she told me my payment went through, my car was no longer up for repossession and that if they had any further issues that they would contact me, now mind this they even took the money out of my account.... a few days before Christmas I wake up and my car is gone. I contact them and they tell me there is nothing they can do and that my payment was returned for $1.59 fee no one told me about. So basically my car was repossessed over $1.59. I spoke with someone by the name of Ruby who was extremely rude and was not helpful at all. I was originally told that in order to get my car back that all I would have to pay was the remaining balance on my account and now am told that I have to pay $18,000 in order to get it back. I want to know how its fair that I fulfilled my end of the payment arrangement but my car was yet still repossessed after I was told by your department that my car was not going to be repossessed? Now because of the incompetence of your employee's, I am a single mother with no car at all because of a $1.59 fee no one told me about. Also, if your employee's told me that my payment went through, that my car was no longer up for repossession and that if there were any issues that they would contact me, I feel like that should be honored due to what your incompetent employees told me. But, it wont be honored because this is the absolute worst company I have ever dealt with.
I bought a 2010 Nissan Versa new. I have a year left to pay on it and the transmission went out entirely costing $4380.00 to fix. I even bought the extended warranty but the miles are over the limit so they wont reimburse me one dime. You would expect that ur Nissan would stay running at least until it was paid off! I contacted consumer affairs and they ACTED like they cared and would review the case , but in the end they declined to help me at all! My husband is disabled and this is our only vehicle. This amount I am forced to pay will devastate us financially and will literally take me years to pay off. I will NEVER purchase another Nissan and I am going to tell as many people as I can my story so that the buyer will beware of Nissan! They are just snakes in the grass! And the rich get richer!
I signed a contract with this company and I regret it. The customer service of the managers is horrible and they need training on common courtesies and phone etiquette. The terms of my contract are not clear, I have been told one thing and they do something entirely different. In the end, they seem more interested in making money above anything else.
I made a mistake when paying my car payment. When I noticed what I did I immediately called and talked to a customer rep. She told me I would need to cancel the payment on my end and then process a new payment. I was on the phone with her the whole time I was doing this and she said everything was ok. A couple days later I see my bank account is overdrawn and it was because they still tried to process the payment that I canceled. So I called that next Monday and was told by the same lady that helped me that she never said it was canceled. That I wasn't on the Internet when when I was talking to her, and that I called at 4 and can't cancel the payment after 2. I was upset and asked to talk to a manager. The manager said it was written in the notes that she had told me all the information correctly. I told her I understood what might be in the notes but that is not how the conversation went. The manager told me that I hung up immediately after the customer rep told me how to cancel and I didn't want to talk anymore. But I expalined to her that we went over how to make another payment using the bill matrix before I hung up. The manager promised to cover my over charge and said the check will be in the mail and to be waiting for it and she was sorry for any incoveience. Then the conversation was over. She seemed not to want to talk to me. Then that Saturday my bank account is over drawn again but by almost 300 dollars. I looked at my account and yet another payment went through. So I called again on Monday and talked to another manager. He was quite rude. He told me there was nothing he would do. I should have known that the payment would try to come out multiple times, although I have never worked with billing or have ever had this problem before. He sees that she said it might be canceled in the notes but didn't see where she told me it was too late to cancel anyways. He said he would refund me the extra fees but I had to send in a bank statement. I stopped him and said so the other check that is supposedly in the mail is not coming to me like the other manager said. He told me it was in the notes also that she said I need to send a bank statement. I told him I understood what might be in the notes but that's not what I was being told. I asked where I could file a complaint and he told me it was with him. When we went over what would happen with my complaint he basically told me it would go for review but nothing would happen with it. I'm seriously just upset and frustrated over this whole situation. If they would have told me the truth the first time I called in I could have done things differently. But because they didn't I'm now 300 dollars behind because no one wants to tell the truth.
After refinancing my Nissan loan to a credit union, the fine employees of Nissan Motor Acceptance Group sent the title of my car to the wrong credit union in the wrong state. After receiving notices from my credit union that my loan would be in default if they did not receive the title, I called NMAC in November to try and get the issue resolved. 2 months and 4 more phone calls later, they have still not done anything to resolve the matter. How can any company have this poor of a customer service level, it is bewildering. To their credit, the supervisor I have been working with, [redacted], has been easy to reach,understanding and sympathetic to my plight, and aggressive in trying to resolve the problem. The problem is that her emails to the other departments have been going unanswered. After my last call, she was finally able to get a lien release sent to my credit union, but it took everything I had to get this to happen. Very poor rating for this company.
Dealing with NMAC might be one of the worst experience I had in my life. I had purchased a Nissan 370z from the dealership in Hawaii before I left military services. I wanted to have my own new vehicle for once, even though the interest rate was high when I purchased the car, I still decide to buy it. You might say it was a big mistake to buy something over the budget, but at the time it was manageable for me to afford it. The creditor was NMAC finance. I put 3000 dollars down, with another trade in, at rate 7.99, the monthly payment came out to be 820 or so. Yeah, I was not smart, the payment was high, but I went and signed the contract.
I made payment on time for over 2 years, until I hit with some financial difficulty in 2013, still with taking the late penalty, I still manage to pay for the car 2 or 3 weeks late. Once I had enough with this high interest and seeking some assistance from NMAC finance, they told me that there is no way they can reduce the rate and I should finance the car through my bank. Since my finance was not as good as expected, my bank is not able to refinance the vehicle as well. Well I end up still paying with everything I had for about year or so until some incident happened which prevent me from driving for awhile.
So I told NMAC either they can help me with refinance or they can come take the car. Long story short, the car was repo after 1 and half month payment due. The car was auctioned and NMAC billed me with the 10k dollars differences in purchase. So after the fact I invest over 30k in a car and end up with no vehicle and stuck with 10k penalty for purchase a car. It is really unpleasant experiences.
NMAC sold the debt to the collector and I was able to make a deal with them and finished my nightmare with dealing with NMAC. The custom services from NMAC was not willing to help and all they wanted is more money to pay out from me. I am not saying Nissan is a bad car company, but they seriously need some adjustment in their finance department.
I would not recommend NMAC finance to anyone who wants to purchase a car from Nissan, and personally after this, I would not purchase a car from Nissan related company ever.
Infiniti Financial Services continues to contact someone in my family that has no relationship either reference or co - signer to my auto loan payment, breaching personal information. A so - called investigator by the name of Victor[redacted] is making harassing calls to my mother on her personal cell phone who has no affiliation with myself and my business affairs.
When he calls, he states he has case numbers and need to reopen making her feel very uncomfortable. Please stop this illegal practices of giving my financial information out. He calls from various numbers - go forward, I only want to have email only communication with Infiniti Financial to keep record. Victor[redacted] has popped up on many reverse look ups with customers making the same claims of him threating customers.
Spoke w/Josh, manager, this evening 5:pm and set up payment for 9/1/16 (payment $345.30 included $16.44 late charge).
l bought my Nissan in April of 2016 and love the car, but trying to make auto payments has been a horror. Last month I spoke with a nice lady who changed the date due and I made the payment through my bank, and thought I had set up an auto pay with Nissan Motor Acceptance Corp.
Today I got 2 calls about a late payment (no email) and, after checking my account, found no payment had been paid. I called and spoke with Jose, supervisor, who said there was no record of an auto pay set up, and my late fee held (as well as the fact that I am now on record as being late).
End result: I set up the auto pay through my bank; I can trust them.
Recommendation: Skip Nissan Motor Acceptance Corp. and BillMatrix (some other company related to auto pay) and make your payments yourself or through your bank; you can't trust this company.
This is one of the biggest mistake I did in my life. Never get a Nissan Leaf on Lease. They get you in trap. All customer representatives are unfriendly and always give false information. If you call thrice you will hear three different answers for the same question. No one knows, actually how it works. I asked for an Invoice of early termination and the representative says - a minimum of 46 weeks is their time frame to provide an invoice. I requested as I am out of country and to send the Invoice by e-mail. However, they insisted they do not have a policy and will send the invoice only after 46 weeks by post. In no way they can send it NITINon the e-mail. This is the kind of service they give it to the customer.
I will continue to submit my feedback until it gets recognized & someone is held accountable ( I WANT MY CALLS TO BE LISTENED TOO ) -- this is 100% a negative complaint not towards the company itself but the employee's that i've had to deal with each time I have called.. who trains these people ? are the calls really not listened to for QA purposes? like whats the deal. I cannot say one time i've called have I had a wonderful customer service experience? isn't that what you all should strive for ?
The first time I called- my husband was driving , & he wanted to add me as an authorized user so I can make payment's on the account or to call with any questions or concerns..So we both called, he was speaking to a rep and she was asking him questions.. I was talking in the background cause all the information he had was written down on a notepad, so I was reading off the information from the notepad to him. & the lady on the line goes " What im trying to understand is why she's answering all the questions for you or why she's even talking in the background" He went to tell her " because I'm driving and she has my notepad" we completely understand that for security purposes maybe it wasnt the best thing to do .. What bothered me the most was how she approached the situation instead of keeping it professional and saying " Im sorry sir, for security purposes I need to get the information from you" which she was .. she just should of went about it in a professional matter instead of getting frustrated, I think took the phone from him and asked to speak to a supervisor.. we get the supervisor on the line and I tell him my husband is trying to add me as an authorized user and he then replies with " Well thats what she was trying to assist you with but you wouldn't let her" EXCUSE ME? I had no idea how to even respond to that, that was the most AGAIN unprofessional response I have ever heard IN MY LIFE , I then asked for his manager and he tells me " There is nobody higher than me, I'm the only one you can speak too " and I tell him " Im sure thats not tru---" " He interupted me and says " Is there anything else I can help you with ?" " and im like are you serious are you gonna hang up on me ?" & he goes " no , ma'am but " and I asked him to PLEASE transfer for me to someone else, and he hung up on me. A few calls later, I was added onto the account-- I submitted the complaint against the alleged "supervisor" and was told I would get a callback but nobody ever called me back! The lady who did the complaint was very professional, but this where my second horrible experience comes from , We asked when our due date was , and they informed us our due date was every 28th of the month along with a 16 DAY GRACE PERIOD, we thought in our head PERFECT! gives us more than enough time..and they gave us this INFORMATION twice ( which is WHY I LOVE FOR MY CALLS TO BE PULLED UP & listened too ) come the 10th of Jan we are already calls from collections that we are past due.. were over here thinking wait? its due the 28th... we still have a few more days. So we called, spoke to a rep who was helping us before we got hung up on three times, there was miscellaneous fee of 25$ added onto the account for returned check fee for my last payment, I then explained to the rep that, that was not my mistake , the payment was supposed to be taken out of my savings , but was taken out of my checking account -- but was attempted twice to be taken out , my bank confirmed it they waived the fee, okay awesome.. anyway he then told he would waive it as one time courtesy, we were in the process of setting up a payment arrangement again due to the misinformation that was given to us we now became late on the account as he was setting it up , he hung up on me and I had too call back for the 4th.. this is me being on the phone already 30 mins! I called back, got someone on the line.. gave him all my information again.. then just said okay..it went quiet my husband asks me " did they hang up on you again?" & bam! someone else comes on the line out of no where .. BUT I was already telling my husband " I think they just transferred me without telling me" The rep asks me for all the info once again.. and then goes/ " So do you want me to transfer you to someone else?" and I go " excuse me?" and he goes " Yeah, you were complaining that you got transferred to me without your consent do you want to speak to someone else ?" I then told him " one I wasnt talking to you, I was talking to my husband, two. let me talk to your sup" , I then got a sup on the line and she was very nice and professional answered all my questions.. etc. I am so irate at the experience that i've had with the employees of this company, THEY ARE RUDE, LAZY & UNPROFESSIONAL and until the director or someone from corporate calls me I wont stop submitting my reviews or writing letters. These calls need to be listened to and reps need to be taken back for some additional training.
I bought a Nissan GTR 08/18/2016 since then in the last 2months that I have been dealing with Nissan Motor Acceptance. They have given me the wrong information consecutively on numerous occasions and trouble since for example:
Call my work everyday.
I set up for direct deposit and it was not done.
Gave me the wrong information on what was the last day to make my payment with out getting a 30 day late and will not take responsibility for company's actions.
Can not take payments over the phone and transfer you to bill matrix a company in India to take your payments who have no clue about anything regarding your account.
They call constantly and just hang up.
The supervisors are rude and blame you for everything in the book while you are your explaining your problem. I spoke to Paul Rice a supervisor there and he was not willing to listen to me or do anything to help me with my problem.
The company runs like a communist dictatorship and treat their customers the same instead people living in a democracy.
Don't ask for anybody in charge they will transfer you to anybody that can handle the situation.
Paul Rice should not be employed he is what is wrong with this country today.
I guy that will hold you responsible for his wrong doings and takes no action other then collect a paycheck by being a user.
This business not only lies and makes mistakes but they steal. My renewal of automatic payments stopped they will tell you they have stopped. You will then make a payment, they will then steal your money and tell you oh I don't know how we fraudulently stole your money. Then as the see on their screen they have taken your money tell you to prove it. Buyer beware. Thank goodness the bank will help you press charges for FRAUD!!!
I made a mistake by over paying one months payment on my auto account with Nissan Finance. They have an option online that says edit/cancel payment when you pull up your payment history. So when you go through that process it comes back and says thats unavailable for this payment since it is being already processing, so I do not even understand why they have that option if is not available. So I then called customer Service and spoke to Rolando whom was very rude and even continued to tell me that I have called so many times that day and asking why I was making so many payments which is none of his business nor should he be even asking a customer that. I then got transferred to a supervisor (Ricardo) who again told me that they could not do anything about the payment and I would need to contact my bank to resolve this. Their customer service is extremely awful and basically all of the representatives are there to say no to everything you ask.
The transmission on my 2014 Nissan Sentra has already went out. My warranty is til 2019 or 60,000 I went over my miles so the warranty is voided. However why would a 2014 car have a failing transmission already? I've read many forums and blogs and the number one complaint is about the transmission. Nissan should strongly consider doing a recall on their transmission. My family has owned a total of 5 Nissan cars, totaling $73,000...at the very least they could've offered me some reimbursements on the bill. All I can say now is I am so disappointed in Nissan and embarrassed on how much I stood by them. My father who worked for them for 20 years and retired there is also very disappointed on the lack of loyalty. I have a few more years to stick it out with this car and my next car will not be with Nissan.
Worst business ever. I got a little behind on my payments due to be a single mother and going through a really bad divorce. They made payment arrangements with me which I followed through. I made a payment of $320 which was my car payment and I had made 2 payments of that in a matter if 2 weeks. I spoke with Mrs.T[redacted] after making the 2nd payment she told me my payment went through, my car was no longer up for repossession and that if they had any further issues that they would contact me, now mind this they even took the money out of my account.... a few days before Christmas I wake up and my car is gone. I contact them and they tell me there is nothing they can do and that my payment was returned for $1.59 fee no one told me about. So basically my car was repossessed over $1.59. I spoke with someone by the name of Ruby who was extremely rude and was not helpful at all. I was originally told that in order to get my car back that all I would have to pay was the remaining balance on my account and now am told that I have to pay $18,000 in order to get it back. I want to know how its fair that I fulfilled my end of the payment arrangement but my car was yet still repossessed after I was told by your department that my car was not going to be repossessed? Now because of the incompetence of your employee's, I am a single mother with no car at all because of a $1.59 fee no one told me about. Also, if your employee's told me that my payment went through, that my car was no longer up for repossession and that if there were any issues that they would contact me, I feel like that should be honored due to what your incompetent employees told me. But, it wont be honored because this is the absolute worst company I have ever dealt with.
I bought a 2010 Nissan Versa new. I have a year left to pay on it and the transmission went out entirely costing $4380.00 to fix. I even bought the extended warranty but the miles are over the limit so they wont reimburse me one dime. You would expect that ur Nissan would stay running at least until it was paid off! I contacted consumer affairs and they ACTED like they cared and would review the case , but in the end they declined to help me at all! My husband is disabled and this is our only vehicle. This amount I am forced to pay will devastate us financially and will literally take me years to pay off. I will NEVER purchase another Nissan and I am going to tell as many people as I can my story so that the buyer will beware of Nissan! They are just snakes in the grass! And the rich get richer!
I signed a contract with this company and I regret it. The customer service of the managers is horrible and they need training on common courtesies and phone etiquette. The terms of my contract are not clear, I have been told one thing and they do something entirely different. In the end, they seem more interested in making money above anything else.
I made a mistake when paying my car payment. When I noticed what I did I immediately called and talked to a customer rep. She told me I would need to cancel the payment on my end and then process a new payment. I was on the phone with her the whole time I was doing this and she said everything was ok. A couple days later I see my bank account is overdrawn and it was because they still tried to process the payment that I canceled. So I called that next Monday and was told by the same lady that helped me that she never said it was canceled. That I wasn't on the Internet when when I was talking to her, and that I called at 4 and can't cancel the payment after 2. I was upset and asked to talk to a manager. The manager said it was written in the notes that she had told me all the information correctly. I told her I understood what might be in the notes but that is not how the conversation went. The manager told me that I hung up immediately after the customer rep told me how to cancel and I didn't want to talk anymore. But I expalined to her that we went over how to make another payment using the bill matrix before I hung up. The manager promised to cover my over charge and said the check will be in the mail and to be waiting for it and she was sorry for any incoveience. Then the conversation was over. She seemed not to want to talk to me. Then that Saturday my bank account is over drawn again but by almost 300 dollars. I looked at my account and yet another payment went through. So I called again on Monday and talked to another manager. He was quite rude. He told me there was nothing he would do. I should have known that the payment would try to come out multiple times, although I have never worked with billing or have ever had this problem before. He sees that she said it might be canceled in the notes but didn't see where she told me it was too late to cancel anyways. He said he would refund me the extra fees but I had to send in a bank statement. I stopped him and said so the other check that is supposedly in the mail is not coming to me like the other manager said. He told me it was in the notes also that she said I need to send a bank statement. I told him I understood what might be in the notes but that's not what I was being told. I asked where I could file a complaint and he told me it was with him. When we went over what would happen with my complaint he basically told me it would go for review but nothing would happen with it. I'm seriously just upset and frustrated over this whole situation. If they would have told me the truth the first time I called in I could have done things differently. But because they didn't I'm now 300 dollars behind because no one wants to tell the truth.
After refinancing my Nissan loan to a credit union, the fine employees of Nissan Motor Acceptance Group sent the title of my car to the wrong credit union in the wrong state. After receiving notices from my credit union that my loan would be in default if they did not receive the title, I called NMAC in November to try and get the issue resolved. 2 months and 4 more phone calls later, they have still not done anything to resolve the matter. How can any company have this poor of a customer service level, it is bewildering. To their credit, the supervisor I have been working with, [redacted], has been easy to reach,understanding and sympathetic to my plight, and aggressive in trying to resolve the problem. The problem is that her emails to the other departments have been going unanswered. After my last call, she was finally able to get a lien release sent to my credit union, but it took everything I had to get this to happen. Very poor rating for this company.
Dealing with NMAC might be one of the worst experience I had in my life. I had purchased a Nissan 370z from the dealership in Hawaii before I left military services. I wanted to have my own new vehicle for once, even though the interest rate was high when I purchased the car, I still decide to buy it. You might say it was a big mistake to buy something over the budget, but at the time it was manageable for me to afford it. The creditor was NMAC finance. I put 3000 dollars down, with another trade in, at rate 7.99, the monthly payment came out to be 820 or so. Yeah, I was not smart, the payment was high, but I went and signed the contract.
I made payment on time for over 2 years, until I hit with some financial difficulty in 2013, still with taking the late penalty, I still manage to pay for the car 2 or 3 weeks late. Once I had enough with this high interest and seeking some assistance from NMAC finance, they told me that there is no way they can reduce the rate and I should finance the car through my bank. Since my finance was not as good as expected, my bank is not able to refinance the vehicle as well. Well I end up still paying with everything I had for about year or so until some incident happened which prevent me from driving for awhile.
So I told NMAC either they can help me with refinance or they can come take the car. Long story short, the car was repo after 1 and half month payment due. The car was auctioned and NMAC billed me with the 10k dollars differences in purchase. So after the fact I invest over 30k in a car and end up with no vehicle and stuck with 10k penalty for purchase a car. It is really unpleasant experiences.
NMAC sold the debt to the collector and I was able to make a deal with them and finished my nightmare with dealing with NMAC. The custom services from NMAC was not willing to help and all they wanted is more money to pay out from me. I am not saying Nissan is a bad car company, but they seriously need some adjustment in their finance department.
I would not recommend NMAC finance to anyone who wants to purchase a car from Nissan, and personally after this, I would not purchase a car from Nissan related company ever.
Infiniti Financial Services continues to contact someone in my family that has no relationship either reference or co - signer to my auto loan payment, breaching personal information. A so - called investigator by the name of Victor[redacted] is making harassing calls to my mother on her personal cell phone who has no affiliation with myself and my business affairs.
When he calls, he states he has case numbers and need to reopen making her feel very uncomfortable. Please stop this illegal practices of giving my financial information out. He calls from various numbers - go forward, I only want to have email only communication with Infiniti Financial to keep record. Victor[redacted] has popped up on many reverse look ups with customers making the same claims of him threating customers.
Spoke w/Josh, manager, this evening 5:pm and set up payment for 9/1/16 (payment $345.30 included $16.44 late charge).
l bought my Nissan in April of 2016 and love the car, but trying to make auto payments has been a horror. Last month I spoke with a nice lady who changed the date due and I made the payment through my bank, and thought I had set up an auto pay with Nissan Motor Acceptance Corp.
Today I got 2 calls about a late payment (no email) and, after checking my account, found no payment had been paid. I called and spoke with Jose, supervisor, who said there was no record of an auto pay set up, and my late fee held (as well as the fact that I am now on record as being late).
End result: I set up the auto pay through my bank; I can trust them.
Recommendation: Skip Nissan Motor Acceptance Corp. and BillMatrix (some other company related to auto pay) and make your payments yourself or through your bank; you can't trust this company.
This is one of the biggest mistake I did in my life. Never get a Nissan Leaf on Lease. They get you in trap. All customer representatives are unfriendly and always give false information. If you call thrice you will hear three different answers for the same question. No one knows, actually how it works. I asked for an Invoice of early termination and the representative says - a minimum of 46 weeks is their time frame to provide an invoice. I requested as I am out of country and to send the Invoice by e-mail. However, they insisted they do not have a policy and will send the invoice only after 46 weeks by post. In no way they can send it NITINon the e-mail. This is the kind of service they give it to the customer.
I will continue to submit my feedback until it gets recognized & someone is held accountable ( I WANT MY CALLS TO BE LISTENED TOO ) -- this is 100% a negative complaint not towards the company itself but the employee's that i've had to deal with each time I have called.. who trains these people ? are the calls really not listened to for QA purposes? like whats the deal. I cannot say one time i've called have I had a wonderful customer service experience? isn't that what you all should strive for ?
The first time I called- my husband was driving , & he wanted to add me as an authorized user so I can make payment's on the account or to call with any questions or concerns..So we both called, he was speaking to a rep and she was asking him questions.. I was talking in the background cause all the information he had was written down on a notepad, so I was reading off the information from the notepad to him. & the lady on the line goes " What im trying to understand is why she's answering all the questions for you or why she's even talking in the background" He went to tell her " because I'm driving and she has my notepad" we completely understand that for security purposes maybe it wasnt the best thing to do .. What bothered me the most was how she approached the situation instead of keeping it professional and saying " Im sorry sir, for security purposes I need to get the information from you" which she was .. she just should of went about it in a professional matter instead of getting frustrated, I think took the phone from him and asked to speak to a supervisor.. we get the supervisor on the line and I tell him my husband is trying to add me as an authorized user and he then replies with " Well thats what she was trying to assist you with but you wouldn't let her" EXCUSE ME? I had no idea how to even respond to that, that was the most AGAIN unprofessional response I have ever heard IN MY LIFE , I then asked for his manager and he tells me " There is nobody higher than me, I'm the only one you can speak too " and I tell him " Im sure thats not tru---" " He interupted me and says " Is there anything else I can help you with ?" " and im like are you serious are you gonna hang up on me ?" & he goes " no , ma'am but " and I asked him to PLEASE transfer for me to someone else, and he hung up on me. A few calls later, I was added onto the account-- I submitted the complaint against the alleged "supervisor" and was told I would get a callback but nobody ever called me back! The lady who did the complaint was very professional, but this where my second horrible experience comes from , We asked when our due date was , and they informed us our due date was every 28th of the month along with a 16 DAY GRACE PERIOD, we thought in our head PERFECT! gives us more than enough time..and they gave us this INFORMATION twice ( which is WHY I LOVE FOR MY CALLS TO BE PULLED UP & listened too ) come the 10th of Jan we are already calls from collections that we are past due.. were over here thinking wait? its due the 28th... we still have a few more days. So we called, spoke to a rep who was helping us before we got hung up on three times, there was miscellaneous fee of 25$ added onto the account for returned check fee for my last payment, I then explained to the rep that, that was not my mistake , the payment was supposed to be taken out of my savings , but was taken out of my checking account -- but was attempted twice to be taken out , my bank confirmed it they waived the fee, okay awesome.. anyway he then told he would waive it as one time courtesy, we were in the process of setting up a payment arrangement again due to the misinformation that was given to us we now became late on the account as he was setting it up , he hung up on me and I had too call back for the 4th.. this is me being on the phone already 30 mins! I called back, got someone on the line.. gave him all my information again.. then just said okay..it went quiet my husband asks me " did they hang up on you again?" & bam! someone else comes on the line out of no where .. BUT I was already telling my husband " I think they just transferred me without telling me" The rep asks me for all the info once again.. and then goes/ " So do you want me to transfer you to someone else?" and I go " excuse me?" and he goes " Yeah, you were complaining that you got transferred to me without your consent do you want to speak to someone else ?" I then told him " one I wasnt talking to you, I was talking to my husband, two. let me talk to your sup" , I then got a sup on the line and she was very nice and professional answered all my questions.. etc. I am so irate at the experience that i've had with the employees of this company, THEY ARE RUDE, LAZY & UNPROFESSIONAL and until the director or someone from corporate calls me I wont stop submitting my reviews or writing letters. These calls need to be listened to and reps need to be taken back for some additional training.
I bought a Nissan GTR 08/18/2016 since then in the last 2months that I have been dealing with Nissan Motor Acceptance. They have given me the wrong information consecutively on numerous occasions and trouble since for example:
Call my work everyday.
I set up for direct deposit and it was not done.
Gave me the wrong information on what was the last day to make my payment with out getting a 30 day late and will not take responsibility for company's actions.
Can not take payments over the phone and transfer you to bill matrix a company in India to take your payments who have no clue about anything regarding your account.
They call constantly and just hang up.
The supervisors are rude and blame you for everything in the book while you are your explaining your problem. I spoke to Paul Rice a supervisor there and he was not willing to listen to me or do anything to help me with my problem.
The company runs like a communist dictatorship and treat their customers the same instead people living in a democracy.
Don't ask for anybody in charge they will transfer you to anybody that can handle the situation.
Paul Rice should not be employed he is what is wrong with this country today.
I guy that will hold you responsible for his wrong doings and takes no action other then collect a paycheck by being a user.
Welcome to Hell !
This business not only lies and makes mistakes but they steal. My renewal of automatic payments stopped they will tell you they have stopped. You will then make a payment, they will then steal your money and tell you oh I don't know how we fraudulently stole your money. Then as the see on their screen they have taken your money tell you to prove it. Buyer beware. Thank goodness the bank will help you press charges for FRAUD!!!