Natures Best

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10790650, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.You state I did not say in my letter how long the filter was in placePlease review my letterThat information is clearly stated It was approx weeks.Yes, SAFECO does have a website However, I was not told about that website, nor was I given any information at the time that I should consult the website, nor was I given any time to consult a website while Gerard was at my home Instead, Gerard, came to my home and offered me a choice of filtersOnce again , I was told affirmitively by Gerard that this filter would work with my system without problem and that this was the best filter for my needsTo reiteratte, Gerard presented me with the filter, with no other information, verbal or written, with no other precautions or admonitions, and when I ASKED whether this is appropriate for my AC unit I was told "NO PROBLEM" which means YESYour letter addresses the wrong problem It is not whether or not the filter was installed correctly as you suggestedThe issue is this filter should not have been recommended or intstalled at all.You are quite clearly skirting around the basic issue here, which is that Gerard was negligent in telling me that this filter was suitable I was grossly misinformed by Gerardwho misrepresented this product as being appropriate for my ACYour reply is unacceptable and shirks any real responsibility for the damages that ensued Your good faith offer of $is an insult considering the amount of my damages[redacted] ***Regards, [redacted] ***

We are sorry that the SafeHome filter did not work for the customerWe reviewed the situation with the manufacturer and believe we provided appropriate information, consistent with industry practices, on how to assess whether a given filter willmeet the needs of a given situationThis information is also available to the public, online, at our safehomefilters.com website(Please see, for example, www.safehomefilters.com/index.php/pressure-drop-html.html ) It clearly describes what to consider when choosing a filter and specifically addresses the question of air resistanceIn the case you mention, we have no way of knowing whether the filter was installed correctlyThis type of filter MUST be installed inthe proper direction (according to the label) so that air flow is maximumThese directions are clearly written on the packaging.Your letter did not indicate how long the unit ran with the filter in it, or how old the HVAC unit isIn addition to the information provided on our website and packaging, it is commonly known that filters should be installed in the properdirection and one should not install a filter with a greater air resistance than theirHVAC can handleBased on the above analysis and discussions with the manufacturer, it is appropriate to conclude that we are not responsible for the repair costs for yourair conditioning unitHowever, as a show of good faith, we are willing to reimburse you for the price you paid for our filter plus $

We went to Mrs *** and she asked us to install the filterWe installed it as a courtesy, we never installed filters and did not charge her for it.We sold her an adequate filter matching the opening of the returnWe were not told then that there was anything out of the ordinary about thisThe filter she purchased is a MERV ratingMerv is the average rating on filters in the USA new home in Phoenix comes with a MERV filter installedI understand that the AC repairman looked at the filter and told Mrs *** that the filter is too restrictive just by looking at it The MERV rating of the filter is 8, same as any other filter he would have installedI do not know if the repairman made a mistake and is trying to blame it on the filter! I am told now that the way the system is designed it warrants a special filternothing was mentioned to us thenIf the AC serviceman who claims that the filter is the source of the problem could provide us with some specifics on why the filter is the culprit of this problem, I would like to get that information in writing so I can have AC experts go over it and get us a expert point of viewUntil then, I believe the air conditioning technician is looking to blame someone else for a problem that was not ours or to make excuses about an older unit that broke.Sincerely, Gerard W***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10790650, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You state I did not say in my letter how long the filter was in place. Please review my letter. That information is clearly stated . . It was approx 2 weeks.Yes, SAFECO does have a website.  However,  I was not told about that website, nor was I given any information at the time that I should consult the website, nor was I given any time to consult a website while Gerard was at my home . Instead, Gerard, came to my home and offered me a choice of 2 filters. Once again , I  was told affirmitively by Gerard that this filter would work with my system without problem and that this was the best filter for my needs. To reiteratte, Gerard presented me with the filter, with no other information, verbal or written, with no other precautions or admonitions, and when I ASKED whether this is appropriate for my AC unit I was told "NO PROBLEM" which means YES. Your letter addresses the wrong problem.  It is not whether or not the filter was installed correctly as you suggested. The issue is this filter should not have been recommended or intstalled at all.You are quite clearly skirting around the basic issue here, which is that Gerard was negligent in telling me that this filter was suitable.   I was grossly misinformed by Gerard.. who misrepresented this product as being appropriate for my AC. Your reply is unacceptable and shirks any real responsibility for the damages that ensued Your good faith offer of $50 is an insult considering the amount of my damages.[redacted]Regards,[redacted]

We are sorry that the SafeHome filter did not work for the customer. We reviewed the situation with the manufacturer and believe we provided appropriate information, consistent with industry practices, on how to assess whether a given filter willmeet the needs of a given situation. This information...

is also available to the public, online, at our safehomefilters.com website. (Please see, for example, www.safehomefilters.com/index.php/pressure-drop-html.html ) It clearly describes what to consider when choosing a filter and specifically addresses the question of air resistance. In the case you mention, we have no way of knowing whether the filter was installed correctly. This type of filter MUST be installed inthe proper direction (according to the label) so that air flow is maximum. These directions are clearly written on the packaging.Your letter did not indicate how long the unit ran with the filter in it, or how old the HVAC unit is. In addition to the information provided on our website and packaging, it is commonly known that filters should be installed in the properdirection and one should not install a filter with a greater air resistance than theirHVAC can handle. Based on the above analysis and discussions with the manufacturer, it is appropriate to conclude that we are not responsible for the repair costs for yourair conditioning unit. However, as a show of good faith, we are willing to reimburse you for the price you paid for our filter plus $50.00.