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Nature's Emporium

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Reviews Pet Shop, Pet Supplies, Pet Food, Wildlife Shop Nature's Emporium

Nature's Emporium Reviews (2)

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This dealership is taking zero responsibility for the vibration that still exists in my vehicle.  To blame the vibration on the tires alone is absolutely ridiculous.  The vehicle didn’t vibrate before it went in for service, so the fact that it does now leads me to believe that something was not properly fixed.  I can only hope the work that was done doesn’t cause an accident somewhere down the road.  My family will not be returning to this dealership for any purchases or repairs even though we get free state inspections and still have a free oil change yet to be used.  The poor customer service and lack of quality are not worth the headache.  My husband and I are established members of the small town of Ashland and will be sure to share our experience with our friends and family.  It's a shame that this dealership is not what it once was. 
Regards,
[redacted]

I just received your e-mail in reference to case #[redacted] and appreciate the opportunity to respond.  Our last communication with Mrs. [redacted] was on 4/29/16 and advised her that we understand her dissatisfaction but have done nothing but perform the recall as instructed by GM.  We are...

very empathetic to her comment about the vehicle being worse after the recall(s) were completed and contacted GM Technical Assistance to review the recall procedure to make sure it was performed correctly (which they have confirmed we did).  We encouraged Mrs. [redacted] on Friday to contact GM Customer Assistance with the case number Technical Assistance gave us  so she could voice her concern directly to the manufacturer.  Based off receiving this e-mail I am not sure whether that has happened or not but I strongly encourage Mrs. [redacted] to make that phone call as a consumer to the manufacturer.  Unfortunately, all we can do at the dealer level is make sure the recall has been done per the instructions GM provides and support Mrs. [redacted] if GM allows us to do anything else.  Michael P[redacted]

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Address: 27 - 16655 Yonge St, Newmarket, Ontario, Canada, L3X 1V6

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