Nature's Health Supply, Inc.

Complaint: 11562109
I am rejecting this response because:  First of all, I did not buy thru the Website.  And, I was told, when I placed the order, it was going to work.  These Guys tried to charge Me, either $7 or $9 to ship it, to an address in the U.S.  Well, I shipped it, yesterday, vis the U.S.  The mailing charge was $3.61 postage, and because the place is not an official Post Office, they charged Me an extra fee of $3.00, which I was okay with.  So, trying to charge Me, even $7, is that double-dipping, or, plain dishonesty.  They charged Me $17.50 USD to send it to Canada......and I would question that it cost anywhere near that.  The package left Montana yesterday, so, they should receive it, about Friday.  I am not satisfied, with having to eat up......all those extra charges.........that is more than the product.  And, besides, the Product is Bogus!!!  It is not My Fault that the stuff didn't work.
Regards,
P[redacted]

I began taking coral calcium marine plus in 2004 and have not been sick since then. Prior to taking product I was in constant pain throughout my body. This company has always been responsive to my inquiries and questions. I have recommended this product to people I know that tell me they have chronic pain in their body.

We stand behind our product . . . If it does not work to any customer's satisfaction, then as per the terms of our moneyback guarantee, they can send it back for a full refund (less the cost of shipping).
The cost of shipping was fully disclosed at the time the order ws placed. If it was more than you wanted to pay, you should told us at the time, and we would have canceled the order.
You were also sent an email confirmation with the details of your order. If at that time, you thought the cost of shipping was too high, you still could have canceled the order.
Once it was shipped, it was too late to cancel. Now the only options is to send it back for a refund.

We offer a 60 day 100% money back guarantee for this product, less the cost of shipping. Any customer who sends back the opened bottles (up to 2) and any unopened bottles will promptly get their money back.
We have not received any bottles back from him, so we have not issued any refund...

yet. Our website clearly spells out our policies, so I have no idea why he is complaining.As far as import taxes go, we have no idea how much (if any) customs departments of any country charge. Again our policy clearly states that we are not responsible for that.

I began taking coral calcium marine plus in 2004 and have not been sick since then. Prior to taking product I was in constant pain throughout my body. This company has always been responsive to my inquiries and questions. I have recommended this product to people I know that tell me they have chronic pain in their body.