Nature's Paradise Day Spa

Good afternoon [redacted],   This complaint should be directed to our [redacted] office. I have attached the address and contact info below.   Petro Home Services [redacted]
[redacted]
[redacted]   Please let me know if there is anything additional I...

can assist you with. Have a very Happy Thanksgiving.   Warm Regards,   Tiela R[redacted]

[redacted]
 
[redacted]
[redacted]
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[redacted] We are in receipt of the correspondence relative to [redacted] and the Church of Christ and would like to address her concerns.I spoke with [redacted] of the Church of Christ...

on August **, 2015, in regards to [redacted]’s concerns. On February **, 2015, the church was issued a statement for a balance of $2,064.95 (as reflected in the attached transaction report). February **, 2015, a check payment posted in the amount of $2,028.46, leaving a statement balance of $36.49. As this balance has aged on the account, it has continued to assess late charges. Late fees are assessed every thirty days that the balance is past due (please refer to the attached document entitled “billing rights,” which is included with each statement). Per my conversation with [redacted], due to the many years Petro Home Services has enjoyed the Church of Christ’s business, we are pleased to reverse all late fees that have been assessed to the account from December *, 2014 through August **, 2015. Petro Home Services offers various payment options for our customers, including our very popular Smart Pay plan; however, the church has chosen to remain on a net 30 payment basis. Based on this payment plan late fees will continue to be assessed to the account on any balance that ages thirty days or more.[redacted] has agreed to follow up with [redacted] in regards to our discussion on August **, 2015, and I am happy to address any further questions or concerns that may arrive.  Please call me at ###-###-#### if you have any questions or would like to discuss this matter further.    Sincerely, Tiela R[redacted]Customer Service ManagerPetro Home Services###-###-####

September **, 2015 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted] We are in receipt of the correspondence relative to[redacted] and would like to address her concerns.[redacted]...

accepted a one year ceiling November**, 2014, with contract dates effective November **, 2014, through November **,2015. At the time when [redacted] accepted the contract, it was explainedthat the ceiling contract offers a flexible rate, not to exceed the ceilinglimit of $3.629 throughout the course of the contract period. On September **,2015, [redacted] requested that her account with Petro Home Services beclosed and refused future deliveries, at which time it was explained to herthat she would be subject to a $399.00 early termination fee. I spoke with [redacted] September **, 2015, inresponse to the concerns she has expressed. At that time, [redacted] advisedme that she felt the ceiling plan did not give her the flexibility that she isentitled to. I advised her that she has benefitted from the flexibilitythroughout the course of the year, as she has received two deliveries under theceiling contract, both below her contracted ceiling rate of $3.629 (delivery onDecember *, 2014 was $3.349 per gallon, delivery February **, 2015 was $3.499per gallon). [redacted] explained that she has been comparing her deliveryrates with that of other providers. I explained to [redacted] thedifferences between full service providers like Petro, and “[redacted]” or “[redacted]”companies, like the companies she was using for comparison. I also reviewed thebenefits that she is welcome to take advantage of such as our various paymentplans, protected rate options and customizable service agreements. I reminded[redacted] that we are a company that is available 24 hours a day, sevendays a week for both customer service and field service, unlike many otherproviders in our area.  [redacted] stated that she is confident in herdecision to close her account with Petro Home Services. I explained that theceiling contract is in affect and she would be responsible for the $399.00early termination fee if she chooses not to take the final delivery that is dueunder her contract. I advised that, in an effort to resolve her concerns, Iwould offer a minimum delivery of 125 gallons at the current rate of $3.149 onher account. The overall cost of the delivery would be comparable with the costof the early termination fee, but she would benefit from receiving the product.[redacted] advised that she does not accept that offer and was not willingto continue our conversation.We have made every effort to satisfy [redacted]and work with her to allow her to fulfill the terms of her contract and avoidthe $399.00 early termination fee, however, it does appear that she does notwish to work with us. We would however appreciate the opportunity to contact[redacted] once again in an effort to reach an amicable resolution.Please call me at ###-###-####if you have any questions or would like to discuss this matter further.   Sincerely,  Tiiela R[redacted]Customer Service ManagerPetro Home Services###-###-####

[redacted]
[redacted]
[redacted] [redacted]     To Whom it May Concern,  Please accept this reply in response to complaint #[redacted]
by the above...

referenced consumer. Upon receiving the complaint, we immediately reached out to
[redacted]  to discuss his dissatisfaction with the installation of
central air conditioning.  Both Petro and [redacted]  have come to
a satisfactory resolution.     Very truly yours,[redacted] Customer Service Manager Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
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[redacted]
[redacted]
[redacted]  [redacted]
[redacted] We are in receipt of the correspondence relative to [redacted] and would like to address her concerns. I have made several attempts to reach [redacted]...

[redacted] by telephone with no success. [redacted] has advised me via e-mail that she has recently had a family emergency that has prevented her from contacting me. I have extended my direct telephone number and office hours to [redacted] and will be happy to address her concerns at her convenience. Sincerely, Tiela R[redacted] Customer Service Manager Petro Home Services ###-###-####