Nature's Way Dentistry

24 July 2017   Dear [redacted]:   I am sorry that you feel our primary response to your original complaint did not clarify your account status for you. Your account balance has been presented to you in a number of ways. You have been provided with several statements from our office over the past year, as well as a detailed account summary (which I have attached to this response for your perusal). The furthest column to the right shows the running balance of your account. The account summary provided shows you the value of each treatment received, and what amount your insurance paid towards each visit.   Additionally, you should have received Explanation of Benefit (EOB) paperwork from your insurance company which also details any leftover amounts to be paid by you after they have paid their portion. As stated to you previously, if there are specific questions about insurance coverage levels, those questions should be deferred to your insurance company. In our several conversations and written correspondence, I have explained to you how to read your account summary and urged you to contact your insurance company for coverage questions or to receive additional copies of your EOB paperwork.   Once again I would like to detail our office’s payment options. I can split your balance of $308.10 into three equal monthly payments ($102.70 per month), and keep a card on file to run each month until the balance is paid off. Another option that a lot of our patient utilize is Care Credit. This is a credit card for medical expenses that gives you a longer time period to pay off your balance (6-12 months no interest). If you're interested in that option, you can go to their website to apply and get started.   Interest is generally assigned to overdue accounts, and any account overdue by 90+ days is sent to a collections agency. As a courtesy, your account has not accrued interest and has not been sent to collections at this time. Hopefully this further explanation will help clear things up for you. Unfortunately, if you have not contacted us by August 7, 2017 at 5:00pm to pay your balance or set up a payment plan, your account will have to be sent to a collections agency for further action.   Best Regards,   Financial Coordinator