This complaint is resolved. We spoke with customer and issued a refund for the repairs. The customer indicated that they would contact the Revdex.com to remove the concern.
[redacted] purchased the 2014 Optima from [redacted] on 4/12/14 Vin# [redacted]. Since taking delivery of this vehicle [redacted] has visited multiple KIA dealers for various repairs. [redacted] first brought the vehicle to Fette KIA on 11/25/16 for a console...
replacement. After removing the console we discovered that the "A" pillar on the drivers side was torn, leading us to the roof harness. It appeared that the roof harness was damaged before we worked on the vehicle. KIA Corp was contacted and they sent out a field engineer. [redacted] was provided with a loaner vehicle from us during this process. We were instructed to replace the roof harness, repair pin connector at the dash, and replace the audio unit. The day after picking up the vehicle [redacted] called to state there was damage on both outer door panels which we agreed to repair. In February 2017, [redacted] dropped off his vehicle and we repaired the doors and fixed an interior light. When [redacted] picked up the vehicle, we went over the repairs in person and he was satisfied with the repairs. Fette KIA is not responsible for compensating [redacted] for his payments as requested.
Our Service Manager met with this customer and performed the "Pen" test which is the suggested test in the Ford General Service Bulletin (attached). The "pen" test indicated that the glass was likely damaged by an impact and that [redacted] should contact his insurance...
company and submit a claim. The "pen" test didn't cause the crack - it identified the crack as the likely result of an impact. [redacted] should contact his insurance company - it the insurance company thinks it's a defect than they can contact Ford directly.
After reviewing your customer history I would like to address your complaint. On July 27, 2015 I received an email from you following up on a phone call from our spray technician. Our technician had contacted you to make you aware that your back hill had weeds and asking if you wanted us to start...
treating the area. It was at that time we found out that part of the yard should have been included with the application. We issued a credit to your account and started treating that part of the yard with each application. On September 20, 2016 at 4:03 pm you called in to say that you would be mailing payment for your August 1, 2016 application. You spoke with our customer service with concerns about weeds in the lawn. A service call was written up for us to treat weeds. We told you that we would be out in a few days to treat the lawn and would address the weeds while we were at your property. On September 26, 2016 at 10:20 am we treated your lawn. You called our office at 2:39 pm the same day stating you wanted to cancel service. You stated you were not happy with our service and that we had treated your lawn in the rain. Our customer service department asked you to allow us to come back and retreat the lawn and follow up with you. Both our Technician and Manager contacted you and said that we would return to treat your lawn and address your concerns. You told them that you did not want us to return and to cancel the service. “SERVICE WAS NOT CANCELLED UNTIL AFTER THE APPLICATION WAS APPLIED.” “NO PREVIOUS CALLS HAD BEEN MADE TO NATURE’S WAY ABOUT NOT BEING HAPPY WITH THE SERVICE.” Your review states that you caught us red-handed treating only part of your lawn which is not true. It was a human error that we promptly rectified. We tried to address your issues and you would not allow us to return to the property. You are correct in only one manner. I did threaten to send your account to collections. You returned a call me to resolve the issues with the past due balance and was very rude. You called our employees incompetent, amateurs and crooked to the core. We take great pride in our service and made all attempts to make you a satisfied customer. It was not until we attempted to collect for services rendered that you became so hostile. I am sorry that we could not work things out between us. Sincerely, [redacted] “Success is measured by Satisfied Customers”
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I ALREADY EMAILED YOU A COUPLE WEEKS AGO AND SAID THIS WAS RESOLVED! PLEASE MARK THIS AS A SATISFACTORY RESOLUTION
Regards,
[redacted]
This complaint is resolved. We spoke with customer and issued a refund for the repairs. The customer indicated that they would contact the Revdex.com to remove the concern.
[redacted] purchased the 2014 Optima from [redacted] on 4/12/14 Vin# [redacted]. Since taking delivery of this vehicle [redacted] has visited multiple KIA dealers for various repairs. [redacted] first brought the vehicle to Fette KIA on 11/25/16 for a console...
replacement. After removing the console we discovered that the "A" pillar on the drivers side was torn, leading us to the roof harness. It appeared that the roof harness was damaged before we worked on the vehicle. KIA Corp was contacted and they sent out a field engineer. [redacted] was provided with a loaner vehicle from us during this process. We were instructed to replace the roof harness, repair pin connector at the dash, and replace the audio unit. The day after picking up the vehicle [redacted] called to state there was damage on both outer door panels which we agreed to repair. In February 2017, [redacted] dropped off his vehicle and we repaired the doors and fixed an interior light. When [redacted] picked up the vehicle, we went over the repairs in person and he was satisfied with the repairs. Fette KIA is not responsible for compensating [redacted] for his payments as requested.
Our Service Manager met with this customer and performed the "Pen" test which is the suggested test in the Ford General Service Bulletin (attached). The "pen" test indicated that the glass was likely damaged by an impact and that [redacted] should contact his insurance...
company and submit a claim. The "pen" test didn't cause the crack - it identified the crack as the likely result of an impact. [redacted] should contact his insurance company - it the insurance company thinks it's a defect than they can contact Ford directly.
After reviewing your customer history I would like to address your complaint. On July 27, 2015 I received an email from you following up on a phone call from our spray technician. Our technician had contacted you to make you aware that your back hill had weeds and asking if you wanted us to start...
treating the area. It was at that time we found out that part of the yard should have been included with the application. We issued a credit to your account and started treating that part of the yard with each application. On September 20, 2016 at 4:03 pm you called in to say that you would be mailing payment for your August 1, 2016 application. You spoke with our customer service with concerns about weeds in the lawn. A service call was written up for us to treat weeds. We told you that we would be out in a few days to treat the lawn and would address the weeds while we were at your property. On September 26, 2016 at 10:20 am we treated your lawn. You called our office at 2:39 pm the same day stating you wanted to cancel service. You stated you were not happy with our service and that we had treated your lawn in the rain. Our customer service department asked you to allow us to come back and retreat the lawn and follow up with you. Both our Technician and Manager contacted you and said that we would return to treat your lawn and address your concerns. You told them that you did not want us to return and to cancel the service. “SERVICE WAS NOT CANCELLED UNTIL AFTER THE APPLICATION WAS APPLIED.” “NO PREVIOUS CALLS HAD BEEN MADE TO NATURE’S WAY ABOUT NOT BEING HAPPY WITH THE SERVICE.” Your review states that you caught us red-handed treating only part of your lawn which is not true. It was a human error that we promptly rectified. We tried to address your issues and you would not allow us to return to the property. You are correct in only one manner. I did threaten to send your account to collections. You returned a call me to resolve the issues with the past due balance and was very rude. You called our employees incompetent, amateurs and crooked to the core. We take great pride in our service and made all attempts to make you a satisfied customer. It was not until we attempted to collect for services rendered that you became so hostile. I am sorry that we could not work things out between us. Sincerely, [redacted] “Success is measured by Satisfied Customers”
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I ALREADY EMAILED YOU A COUPLE WEEKS AGO AND SAID THIS WAS RESOLVED! PLEASE MARK THIS AS A SATISFACTORY RESOLUTION
Regards,
[redacted]