Nautica Consumer Relations

I had two orders one was 0005206968492 for 47.87 it was never delivered by the shiipper, LASERSHIP. The second order was 0005206969147 for 37.60 it was never delivered ither by Lasership. I waited for the the delivery that entire day and no delivery person from Lasership came to the door, the Lasership website said delivered at 2:38 pm but they did not deliver it to my address.They didn't take a picture to show where they delivered it. They would have been captured by my door bell video camera just as Amazon's delivery person was captured the same day. I never received the items I was charged for and I want a refund for both orders I never received! Thank you. V McCall

Review: I have purchased an order total cost $133.97 at [redacted] on April 11,2016, Nautica informed they have delivered my package on Apri 16, 2016 via [redacted]. Becasue I am not in US right now, so I assigned a feright forwarding company address [redacted]. as mine shipping address, after several days I checked with my shipping address they didnot received the package yet. So I contacted with Nautica to check what happened to my package, but Nautica only advised that as the package have already deliverd they cannot assist to help me to check whether it lost . According to [redacted] delivered proof letter it only shows package have delivered to [redacted], no concrete address like which road, which number,who signed the signature.No evidence to show my shipping address have received the package. So I asked Nautica to help to deal with this matter, but Nautica customer serivice team just pass the buck to [redacted], they do nothing to solve this matter. What I think is I purachsed on order from Nautica, Nautica choose [redacted] to transferred my package, then Nautica should ensure whether I have received the package . It's Nautica's responsiblity to deal with the matter with [redacted], Nautica should help me to track the package and payfor back mine money or resend me the order I purchased if the package do really lost or misdelivered. Nautica is a big company, not just sell gogds, but also do cares about the customer's interest, do cares about whether customer received the package. I need Nautica to solve this problem asap for it have already past 13days, thanks.Desired Settlement: Nautica should help me to track the package and payfor back mine money or resend me the order I purchased if the package do really lost or misdelivered. Nautica is a big company, not just sell gogds, but also do cares about the customer's interest, do cares about whether customer received the package. I need Nautica to solve this problem asap for it have already past 13days, thanks.

Business

Response:

May 2, 2016 We have reviewed the complaint from [redacted] and we confirm that the package was delivered to the freight forwarder on April 16, 2016 and the package weighed in at 4.3 pounds, which is what the packaged weighted when it was picked up from our warehouse. When a consumer uses a freight forwarder the freight forwarder is responsible once the package is received and signed for by the freight forwarder. Although we do not believe that we are responsible for the lost package, we have decided to credit the consumer the full amount of the purchase $133.97. This is a one-time courtesy to this consumer. Our consumer relations department has issued the credit under number [redacted].Sincerely,[redacted]Nautica Apparel, Inc.Director of Product Liability

Review: This complaint regards my order # [redacted]. One of the items was a belt, size Medium. I received a Large. I called customer service and was told I would receive a Medium belt and a return shipper for the Large belt. I received a SECOND large belt and NO return mailer. I called customer service again and was told I would receive a prepaid UPS label (via email) to use for returning the two Large belts, and that since the belts were now out of stock, I would receive a refund when the Large belts arrived at Nautica. I never received the prepaid UPS label. I called and was told it had been "requested" to be sent to my email address, which we confirmed was the correct email address. I also confirmed that I had checked the "spam" folder to be sure it wasn't lost there. A second "request" was made for the email to be sent, and once again, I didn't receive it. I emailed Customer Service and we agreed they would send me the UPS label via snail mail. I waited the prescribed 7 - 10 business days, and it didn't arrive (and still has not arrived). I called again, and I was told another request would be made to email me the UPS label, and it was supposed to arrive in my inbox by today. Once again, no email received. (And yes, we triple-checked my email address on the phone to assure it was correct.)

This has been going on for over a month, and I am still sitting here with 2 Large belts and no return label. Even if I finally receive the UPS label somehow, I have now lost confidence that I would get a refund after returning the belts.Desired Settlement: I simply want the prepaid UPS label promised to me for returning the belts, and a refund to my credit card as promised.

Review: I returned an item that was received at the Nautica returns warehouse October 3, 2014. (UPS tracking #[redacted]). On October 10, 2014, I called customer service, and was told it would take 7-10 days for a refund to be processed. I was advised I would receive an email letting me know the return was processed. I called customer service again October 17, 2014, and was told I had not allowed enough time for the refund to be processed. (I was told the Columbus Day Holiday would not count toward the 7-10 day period for the refund to be issued, and I should wait until October 20, 2014, before the refund was issued.)

I called this evening to inquire about the status of the refund. I'm now being told that it actually takes 14-business days before refunds are processed.Desired Settlement: I'd like the refund to be processed, and I'd like Nautica to provide additional training for their representatives so that consistent information is provided throughout their organization.

Business

Response:

The

customer, [redacted], was credited the correct amount of $53.99 on October 21, 2014. Our experience is that the credits go

through within 5 to 10 business days.

If it does not, which is what happened in this case, the customer

service representative is to make a manual credit. The Columbus Day holiday was

on October 13, 2014 and this slowed down the process as well. Unfortunately, the credit took 11

business days to post to this customer. We are sorry for any inconvenience this

matter caused the customer.

If you have any further questions, please contact me at ###-###-####. Thank you

Sincerely,

[redacted]

Director of Intellectual Property and Product Liability

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I made an order from the nautica website order number [redacted] for a shirt and pair of pants. I ordered the pants in the wrong size called back within a couple hours to change I was told the order had been confirmed and I couldn't change it. This was my fault I ordered the second pair of pants and forgot all about it. I ordered a polo shirt and selected a monogram for the sleeve the lettering was correct but the monogram arrived in the wrong color it is barely visible! I called customer service and there is nothing they can do to fix this I would like the monogram corrected on the shirt I ordered it's not available in the size I ordered anymoreDesired Settlement: I would like the monogram corrected on the shirt I ordered or if that can't be done I'd like to be refunded the price of the monogram because it's not what I ordered and that isn't my fault

Business

Response:

This is in response to the complaint made to the RevDex.com by [redacted] on January 18, 2016. Ms. [redacted] called our consumer relations department and

explained that she did not like the monogramming because the wrong color thread

was used and she could not she the monogramming clearly. On January 18, 2016 we issued a credit

for the monogramming in the amount of $4.00 and an additional 20% off the order for the

inconvenience. The total credit

was $14.48.

We are of the opinion that we satisfied the customer’s

concerns. If you have any further questions, please contact me at [redacted].Sincerely,[redacted]Director of Intellectual Property and Product Liability

Review: Return Authorization #[redacted] The business promised to ship out a replacement pair of pants last week and assured me they would email me tracking info. They did not, and I called again on Tuesday 9/2 and was promised they would ship "in the next two days." However, they have STILL not shipped, and I feel like the business is neglecting to help me as a consumer of their products. After two failed promises, Nautica really let me down.Desired Settlement: I want the promised replacement to ship ASAP. If you can overnight-mail them that would be even better. I also want tracking info for this order emailed to me as soon as possible.

Business

Response:

We have contacted the consumer, [redacted], and he has received his replacement pants and stated that he was pleased with them. We have also made arrangements for the shipping cost incurred by Mr. [redacted] to be credited back to him in the form of a check. Unfortunately, we were short staffed and Mr. [redacted]’s product complaint was not answered as promptly as we would have liked. Mr. [redacted] is a valued customer and we are sorry for any inconvenience this matter may have caused him.

Thank you for your time.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received a damaged/open exchange Nautica packageI refused the package and notified Nautica via [redacted] on Wednesday 12/02/@ 12:pm and my letter was signed for by [redacted]
I have not heard anything from Nautica with regards to this damaged package despite repeated messages left for help.Desired Settlement: Replacement for the Nautica shirts I was suppose to receive
Business
Response:
February 8,
This letter is in response to a
claim ID Number [redacted] filed by [redacted]Our experience with this consumer is by the name of [redacted] not [redacted]We received
not one but two shirts from Mr[redacted] via [redacted] to our e-commerce facility
via CODThe address that Mr
[redacted] sends his packages to is as follows:
Nautica Returns Center
We have no record of Mr[redacted]
ever purchasing any products from our e-commerce siteAccording to the identification tags
sewn into these garments, we determined that the garments were manufactured
sometime in the late and they are well outside our one-year review
guidelinesTherefore, we returned
the shirts to Mr[redacted] via [redacted]We are enclosing copies of the letter sent
to Mr[redacted] along with the packaging and tracking number for the packageWe
spoke with the post office and they indicated the package was deliveredWe suggest that Mr[redacted] files a
damage claim with the [redacted] regarding his damaged packageThe tracking number is [redacted]There is
nothing further that we can assist with regarding these two shirts since they
are at the least to years old
Please also be aware that we
received an additional three packages from Mr[redacted], which were again sent
to our e-commerce facility listed above
The dates of his letters are December 2, 2015, December 14, and
December 28, We received
three shirts with these packagesAccording to the identification tags sewn
into these garments we determined that the garments are at least three years
old and they are well outside our one-year review guidelinesThere is nothing further we can do regarding Mr[redacted]'s latest returns because the shirts are at least three years oldWe are attaching copies of the letters
and shirts sent to us via [redacted] COD
We returned these shirts to Mr[redacted] on February 5, via [redacted] and
copies of the postage and package receipts are enclosedWe have notified the Post Office of the
problem with the first package and they are going to make sure Mr[redacted]
receives this packagePerhaps a postal Inspector needs to get involved
We also would like to note that Mr
[redacted] somehow sends packages to the Nautica Returns Center via COD and we
have notified [redacted] to please not accept any further packages via CODWe have also requested that Mr[redacted]
please reframe from sending any further packages to our e-commerce center and
to please send any future packages to myself in the legal department at his expense
We are also enclosing various
correspondences from and regarding Mr[redacted] claims for your reviewPlease note that Mr[redacted] has never
spoken to any one in our consumer relations departmentAll correspondence is via COD [redacted] or
by emailWe only have a PO Box
for Mr[redacted] and cannot send his packages back to him via [redacted]We anticipate further Revdex.com complaints
filed from Mr[redacted] regarding his latest packagesPlease advise how you would like us to proceed with the
handling of Mr[redacted]At this
point we are baffled by Mr[redacted]'s actions and questions the nature of his claims
If you have any further
questions, please do not hesitate to contact me at [redacted]Thank you
Sincerely,
Director of Intellectual Property
and Product Liability
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved.Replacement shirts is perfectly acceptableThank you Nautica! Looking forward to receipt
Regards,