Nautica

Order a merchandise via NAUTICA.com. Used a gift card and the balance via ***.
At checkout the Nautica site showed an error. The order was not fulfilled but the balance on the Nautica Gift card was taken out and I was charged via *** for the balance.
Nautica does not have record of my order. Spent over 1/2 hour on chat, 3 emails with costumer services and one phone call. They can't solve the problem. NO GOOD . BAD FOR BUSINESS , BAD FOR BRAND

On November 21, 2019, I placed an order on the Nautica website .
Order number is:sen.Order amount:$586.28.
On December 1, 2019, Nautica sent me an email informing me that my order had been shipped.
And the tracking Number is: ***.
But so far, I haven't received this package. *** informed me that this package has been lost, but Nautica refused to compensate me.
I tried to contact Nautica customer service several times.But every time the customer service gives me a different answer.
I hope that Nautica will compensate me for this order as soon as possible.

They sent wrong item. Since Saturday December 14, I called and report the problem, I even emphasized the importance to get the item before christmas. They were supposed to send me a shipping label for the wrong item and ship the right one. Until today December 18, still have not received any shipping label, not even an email confirming shipping. I contacted them again just to find out they have not do anything yet, I am not definitely not getting anything for christmas. I also received an email saying that they can not ship to Puerto Rico? I never have been in Puerto Rico! I do not why they are going to ship it there. I asked the for my refund and they refuse to do it.

I placed an order online August 30th with Nautica. I have contacted Nautica 3x for an update and I'm told the order is still processing. It has now been a month. Twice I have called and have asked to cancel the order and to release my funds and that hasn't happened.

Ordered products on August 9th. Website states shipping 3-5 days at a cost of $8. Contact customer service twice and being told warehouse is back logged due to upgrading system. No customer service rep is able to give estimate of shipping of products. Informed shipping would be refunded, however, shipping is still showing as being charged. Asked for a supervisor and informed no supervisor able to discuss situation. Company is still selling with promise of 3-5 business days and no email correspondence to inform of delay in products or that products have shipped.

Received an item from nautica and it was the wrong item......

Ordered clothing and overnight shipping. However, seem they don't know what that option means. Just a profit builder or maybe false advertisement.

Day later and order still has not shipped. Seems if they can't provide such an option than they shouldn't show as an opposition at time of check out. At this time it is unclear when or if order will ship. Since after today I'll be out of town till 1/2/2019 it will be impossible for me to get package if left on my front door before than. Of course, it would appear they walk around blind without a cane and may not get order shipped till after that time.

I ordered a product over 2 months ago. Upon delivery, I received the wrong product. I contacted Nautica customer service, they apologized and sent a replacement.

When the replacement came in, I received the wrong product again. I contacted customer service again to initiate a return. They said this would be no issue.

Since so much time had elapsed since the original purchase (very slow shipping and very slow customer service reps) I am now on military orders, and will not be home for well over a year. I left the Nautica return with family. I expressed this to customer service reps and they told me it was not an issue, that *** would come to my family's location and pick up the package. This is a common practice for returns.

I was told I would receive instructions via email on the return.

I have reach out over 5 times within the last 2 months, and have not received a call or email from UPS, nor the instructions. I reached out again, asking if they were still planning on taking the package back and was told yes, UPS would contact me to pick up the package. My most recent contact was earlier this week, asking for the instructions. The rep refused to give me the instructions, insisting that they would be emailed within 2 days. 2 days has passed and yet again I have no instructions.

I asked for a refund (it is a small amount, only ~$70) and they insist they must have the returned item (one of which I never ordered or wanted) before refunding me, yet they refuse to take the item back. It is still sitting in it's original packaging, as I never wanted or had any use for the item they sent.

I am at a loss for what to do in order to get my money back. I have called, emailed, and live chatted so many times it is exhausting, I just want my money bac