Nautical Star Marine Ltd.

I recall Mr*** and a lady were her quite some time backnThe complained of the lady having issues with bugs in the room but Mr*** didnot develop any rash or somethingThey requested a change of room and we did thatMid of the night they came back with same complaint and we refunded
their moneyWe inspected the room and nothing was found. Next day, he complained to Health department and we had an inspectionThe inspector inspected both the rooms and was satisfied with the prevention and control measures being taken.This is for your information.Regards:***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company response is lip service, not customer service. I do not believe the answer that the inspection showed no issues, and that proper action was now taken. Proper action was not taken when I informed the Manager originally about the presence of bed bugs, which led to [redacted] being eaten alive with them.I believe the business should be held accountable for their decision not to deal with bed bug infestation when originally reported. Why did my wife have to suffer?It is time for this business to act responsibly towards their customers!
Regards,
[redacted]