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Nautilus Fitness Center

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Nautilus Fitness Center Reviews (1)

Review: I cancelled my membership with Nautilus on March 25, 2013. According to the membership contract (which was a two year contract), I am able to cancel at anytime by completing an application for cancellation with 30 days notice and then paying a $100 cancellation fee. I fulfilled the terms of Nautilus's cancellation policy by submitting an application for cancellation on 03/25/13 which gave 30 days notice and made my last payment due to Nautilus for the month of April (charged to my credit card on April 5, 2013 in the amount of $68.99). I paid the $100 Dollar Cancellation fee in cash at Nautilus fitness center on April 30, 2013. This effectively cancelled my contract with Nautilus and I was assured by the manager, [redacted], that I had met the provisions of the cancellation policy and that my credit card information would be discarded. During the active period of my contract with Nautilus, funds for the membership were automatically drafted from my credit card the first week of every month. My credit card billing statement for May 2013 indicated that Nautilus had charged my card for the monthly membership fee. I contacted Nautilus and spoke with the manager [redacted] and the finance manager [redacted], who admitted that they should not have charged my account and refunded the draft for May in addition to the draft for April due to the inconvenience they caused me. Nautilus credited my account for April and May membership fees on 05/23/13 and assured me again that my credit card information would be destroyed. My credit card statements for July and August showed that Nautilus charged me membership fees in July and August. I contacted Nautilus at the end of July but was only able to leave messages for a manager to return my call. Nautilus staff has informed me that the owner is not available because they reside outside of the state. They do not display an urgency to refund me the money they have charged me after I cancelled my contract and have not destroyed my credit card information.Desired Settlement: I want Nautilus to refund me the money they incorrectly charged me for membership fees in July (amount of $37.98) and August (amount of $68.99). The total amount of the money that should be refunded to me by Nautilus is $106.97.

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Description: HEALTH CLUBS

Address: 2312 West 15th Street, Erie, Pennsylvania, United States, 16505

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www.nautilusfitness.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Nautilus Fitness Center, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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