[redacted] [redacted] com> 12:PM (minutes ago) to [redacted] and ***, Here's the response to the Security Deposit disputeI have attached photos Owner and I took after Mrand Mrs [redacted] moved outAs you can see several walls needed to be painted due to damages and dirty that's beyond wear and tear Houses needed cleaningThe expenses to get the house back in good shape is more than the depositBut Owner, [redacted] ***, will not be charging tenants for the extra expenses at this point In response to the Revdex.com Complaint: Tenants were not lead to believe that their lease is renewed yearlyIt is very clear on the lease that if neither party give a notice to renew for a year the lease turns to month to monthThe rent didn't increase because the Owner wanted to keep it the sameWe had to file evictions on the tenants - 10/31/and 2/6/14, so we asked the Owner to keep the rent the same because tenants struggled to pay the rentAlpha also convinced the Owner to waive some of the late fees to get caught upOwner decided to sell the property and told us to let the tenants knowThis is back in AprilTenants were notified and given a day noticeBut they contacted us and Owner that they needed more time because the kids are in school and difficult to move out during school yearSo the Owner gave them till end of July to move outBut Mrand Mrs [redacted] found another place and moved out 6/15/ The house was inspected and pictures were takenI understand they lived in the property for yearsBut the dirty walls is not wear and tear All of the deposit $and non-refundable pet fee $was returned to the Owner, [redacted] to cover the cost of repairsAlpha didn't make any money from the deposit nor was paid out of the deposit fundsOwner hired a painter and took over the property after the [redacted] moved out Thanks
Would not recommendWe were looking for house to rent and found oneWasn't going to be ready until 7/1/and I called the first week of JuneI called again the last week of June to see if it might be ready and It was notI waited until 9:am on 7/1/to call and set up an appointment for the Thursday following the 1st of the month as the woman who answered the phone said you need to set up an appointment at least a week in advanceShe said that it seemed we were the first to call and make an appointmentWe got there and there was already someone looking at the houseThe agent showed us the house but mentioned that there was someone that already put in an application for that houseWe asked why since we had been calling almost a whole month asking about the house and no one said anything and I called the week before the showing and no one said anythingit isn't very professional to not mention these things to potential clientsThen the agent said she would call us either that night or the next day to let us know if the application went through or not so we wouldn't spend $un-necessarilyWe did not get a callI called on Monday and left a message and until this day I have not gotten a phone call and yesterday we saw that the "For Rent" sign is not there anymoreYou do not lie to someone and keep a person waiting like thatHave decency enough to call and let someone know
[redacted]com>
12:43 PM (38 minutes ago)
to [redacted]
[redacted] and [redacted],
Here's the response to the Security Deposit dispute. I have attached photos Owner and I took after Mr. and Mrs. [redacted] moved out. As you can see several walls needed to be painted due to damages and dirty that's beyond normal wear and tear.
Houses needed cleaning. The expenses to get the house back in good shape is more than the deposit. But Owner, [redacted], will not be charging tenants for the extra expenses at this point.
In response to the Revdex.com Complaint:
1. Tenants were not lead to believe that their lease is renewed yearly. It is very clear on the lease that if neither party give a notice to renew for a year the lease turns to month to month.
2. The rent didn't increase because the Owner wanted to keep it the same. We had to file 2 evictions on the tenants - 10/31/13 and 2/6/14, so we asked the Owner to keep the rent the same because tenants struggled to pay the rent. Alpha also convinced the Owner to waive some of the late fees to get caught up.
3. Owner decided to sell the property and told us to let the tenants know. This is back in April. Tenants were notified and given a 30 day notice. But they contacted us and Owner that they needed more time because the kids are in school and difficult to move out during school year. So the Owner gave them till end of July to move out. But Mr. and Mrs. [redacted] found another place and moved out 6/15/16. The house was inspected and pictures were taken. I understand they lived in the property for 5 years. But the dirty walls is not normal wear and tear.
All of the deposit $795 and non-refundable pet fee $250 was returned to the Owner, [redacted] to cover the cost of repairs. Alpha didn't make any money from the deposit nor was paid out of the deposit funds. Owner hired a painter and took over the property after the [redacted] moved out.
Would not recommend. We were looking for house to rent and found one. Wasn't going to be ready until 7/1/16 and I called the first week of June. I called again the last week of June to see if it might be ready and It was not. I waited until 9:30 am on 7/1/2016 to call and set up an appointment for the Thursday following the 1st of the month as the woman who answered the phone said you need to set up an appointment at least a week in advance. She said that it seemed we were the first to call and make an appointment. We got there and there was already someone looking at the house. The agent showed us the house but mentioned that there was someone that already put in an application for that house. We asked why since we had been calling almost a whole month asking about the house and no one said anything and I called the week before the showing and no one said anything. it isn't very professional to not mention these things to potential clients. Then the agent said she would call us either that night or the next day to let us know if the application went through or not so we wouldn't spend $40 un-necessarily. We did not get a call. I called on Monday and left a message and until this day I have not gotten a phone call and yesterday we saw that the "For Rent" sign is not there anymore. You do not lie to someone and keep a person waiting like that. Have decency enough to call and let someone know.
[redacted] [redacted] com> 12:PM (minutes ago) to [redacted] and ***, Here's the response to the Security Deposit disputeI have attached photos Owner and I took after Mrand Mrs [redacted] moved outAs you can see several walls needed to be painted due to damages and dirty that's beyond wear and tear Houses needed cleaningThe expenses to get the house back in good shape is more than the depositBut Owner, [redacted] ***, will not be charging tenants for the extra expenses at this point In response to the Revdex.com Complaint: Tenants were not lead to believe that their lease is renewed yearlyIt is very clear on the lease that if neither party give a notice to renew for a year the lease turns to month to monthThe rent didn't increase because the Owner wanted to keep it the sameWe had to file evictions on the tenants - 10/31/and 2/6/14, so we asked the Owner to keep the rent the same because tenants struggled to pay the rentAlpha also convinced the Owner to waive some of the late fees to get caught upOwner decided to sell the property and told us to let the tenants knowThis is back in AprilTenants were notified and given a day noticeBut they contacted us and Owner that they needed more time because the kids are in school and difficult to move out during school yearSo the Owner gave them till end of July to move outBut Mrand Mrs [redacted] found another place and moved out 6/15/ The house was inspected and pictures were takenI understand they lived in the property for yearsBut the dirty walls is not wear and tear All of the deposit $and non-refundable pet fee $was returned to the Owner, [redacted] to cover the cost of repairsAlpha didn't make any money from the deposit nor was paid out of the deposit fundsOwner hired a painter and took over the property after the [redacted] moved out Thanks
Would not recommendWe were looking for house to rent and found oneWasn't going to be ready until 7/1/and I called the first week of JuneI called again the last week of June to see if it might be ready and It was notI waited until 9:am on 7/1/to call and set up an appointment for the Thursday following the 1st of the month as the woman who answered the phone said you need to set up an appointment at least a week in advanceShe said that it seemed we were the first to call and make an appointmentWe got there and there was already someone looking at the houseThe agent showed us the house but mentioned that there was someone that already put in an application for that houseWe asked why since we had been calling almost a whole month asking about the house and no one said anything and I called the week before the showing and no one said anythingit isn't very professional to not mention these things to potential clientsThen the agent said she would call us either that night or the next day to let us know if the application went through or not so we wouldn't spend $un-necessarilyWe did not get a callI called on Monday and left a message and until this day I have not gotten a phone call and yesterday we saw that the "For Rent" sign is not there anymoreYou do not lie to someone and keep a person waiting like thatHave decency enough to call and let someone know
[redacted]...
[redacted]com>
12:43 PM (38 minutes ago)
to [redacted]
[redacted] and [redacted],
Here's the response to the Security Deposit dispute. I have attached photos Owner and I took after Mr. and Mrs. [redacted] moved out. As you can see several walls needed to be painted due to damages and dirty that's beyond normal wear and tear.
Houses needed cleaning. The expenses to get the house back in good shape is more than the deposit. But Owner, [redacted], will not be charging tenants for the extra expenses at this point.
In response to the Revdex.com Complaint:
1. Tenants were not lead to believe that their lease is renewed yearly. It is very clear on the lease that if neither party give a notice to renew for a year the lease turns to month to month.
2. The rent didn't increase because the Owner wanted to keep it the same. We had to file 2 evictions on the tenants - 10/31/13 and 2/6/14, so we asked the Owner to keep the rent the same because tenants struggled to pay the rent. Alpha also convinced the Owner to waive some of the late fees to get caught up.
3. Owner decided to sell the property and told us to let the tenants know. This is back in April. Tenants were notified and given a 30 day notice. But they contacted us and Owner that they needed more time because the kids are in school and difficult to move out during school year. So the Owner gave them till end of July to move out. But Mr. and Mrs. [redacted] found another place and moved out 6/15/16. The house was inspected and pictures were taken. I understand they lived in the property for 5 years. But the dirty walls is not normal wear and tear.
All of the deposit $795 and non-refundable pet fee $250 was returned to the Owner, [redacted] to cover the cost of repairs. Alpha didn't make any money from the deposit nor was paid out of the deposit funds. Owner hired a painter and took over the property after the [redacted] moved out.
Thanks.
Would not recommend. We were looking for house to rent and found one. Wasn't going to be ready until 7/1/16 and I called the first week of June. I called again the last week of June to see if it might be ready and It was not. I waited until 9:30 am on 7/1/2016 to call and set up an appointment for the Thursday following the 1st of the month as the woman who answered the phone said you need to set up an appointment at least a week in advance. She said that it seemed we were the first to call and make an appointment. We got there and there was already someone looking at the house. The agent showed us the house but mentioned that there was someone that already put in an application for that house. We asked why since we had been calling almost a whole month asking about the house and no one said anything and I called the week before the showing and no one said anything. it isn't very professional to not mention these things to potential clients. Then the agent said she would call us either that night or the next day to let us know if the application went through or not so we wouldn't spend $40 un-necessarily. We did not get a call. I called on Monday and left a message and until this day I have not gotten a phone call and yesterday we saw that the "For Rent" sign is not there anymore. You do not lie to someone and keep a person waiting like that. Have decency enough to call and let someone know.