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Navigant Consulting, Inc.

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Navigant Consulting, Inc. Reviews (1)

In October 2013 we purchased a used 2006 suv with very low miles. On our test drive we expressed concern over the extremely loud rear of the car. We were told the car had aggressive tires which we would not be used to. Our salesman told us the estimated mpg, and gave us a quick sales pitch and we purchased the suv. Within the first month the car began to not start properly, as well as shake when the brakes were applied. We took it back to Imperial, and after 2 days the car was returned to us on Christmas Eve with all new brakes and a new fuel pump. Although they cover the repairs, the car should not have been sold in such a bad state. In March of 2014 we needed wheel bearings, but when we brought the car in to our own mechanic to be looked at we were given a long list of all the other repairs needed. We brought the list to Imperial and they did fix the items. In October we had a major issue with our ABS system, and the inability to stop. I contacted the Imperial service dept managed, but I got no response. The car was out of commission for 5 days and we had to take it to 2 repair shops to get fixed. We paid for all that repair. Now, this week we had another issue with the brakes, the car shook front to end when applying the brakes. Again it took 4 days to determine the cause. All issues are related to brakes, and all are out of the norm as far as brake jobs go. I have sent documentation to Imperial regarding these last 2 issues, and I am waiting to see if I get any resolution. However, we feel that this is just far too many extensive and expensive items to have repaired within the first year of ownership. Clearly there is something wrong with the car that slapping a band aid on just won't fix. Oh, and the mpg we were stated is not even close to what we get- and would have been a real deal breaker!

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Address: 250 E 96th Street #415, Indianapolis, Indiana, United States, 46240

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