In October we purchased a used suv with very low milesOn our test drive we expressed concern over the extremely loud rear of the carWe were told the car had aggressive tires which we would not be used toOur salesman told us the estimated mpg, and gave us a quick sales pitch and we purchased the suvWithin the first month the car began to not start properly, as well as shake when the brakes were appliedWe took it back to Imperial, and after days the car was returned to us on Christmas Eve with all new brakes and a new fuel pumpAlthough they cover the repairs, the car should not have been sold in such a bad stateIn March of we needed wheel bearings, but when we brought the car in to our own mechanic to be looked at we were given a long list of all the other repairs needed We brought the list to Imperial and they did fix the itemsIn October we had a major issue with our ABS system, and the inability to stopI contacted the Imperial service dept managed, but I got no responseThe car was out of commission for days and we had to take it to repair shops to get fixedWe paid for all that repairNow, this week we had another issue with the brakes, the car shook front to end when applying the brakesAgain it took days to determine the causeAll issues are related to brakes, and all are out of the norm as far as brake jobs goI have sent documentation to Imperial regarding these last issues, and I am waiting to see if I get any resolutionHowever, we feel that this is just far too many extensive and expensive items to have repaired within the first year of ownershipClearly there is something wrong with the car that slapping a band aid on just won't fixOh, and the mpg we were stated is not even close to what we get- and would have been a real deal breaker!
In October we purchased a used suv with very low milesOn our test drive we expressed concern over the extremely loud rear of the carWe were told the car had aggressive tires which we would not be used toOur salesman told us the estimated mpg, and gave us a quick sales pitch and we purchased the suvWithin the first month the car began to not start properly, as well as shake when the brakes were appliedWe took it back to Imperial, and after days the car was returned to us on Christmas Eve with all new brakes and a new fuel pumpAlthough they cover the repairs, the car should not have been sold in such a bad stateIn March of we needed wheel bearings, but when we brought the car in to our own mechanic to be looked at we were given a long list of all the other repairs needed We brought the list to Imperial and they did fix the itemsIn October we had a major issue with our ABS system, and the inability to stopI contacted the Imperial service dept managed, but I got no responseThe car was out of commission for days and we had to take it to repair shops to get fixedWe paid for all that repairNow, this week we had another issue with the brakes, the car shook front to end when applying the brakesAgain it took days to determine the causeAll issues are related to brakes, and all are out of the norm as far as brake jobs goI have sent documentation to Imperial regarding these last issues, and I am waiting to see if I get any resolutionHowever, we feel that this is just far too many extensive and expensive items to have repaired within the first year of ownershipClearly there is something wrong with the car that slapping a band aid on just won't fixOh, and the mpg we were stated is not even close to what we get- and would have been a real deal breaker!