Navitas Credit Corp

We are one payment away from being paid off with this company🎉. During the pandemic we were state ordered to be shut down for three(ish) months. (Fitness studio) We were in constant contact with Navitas about the loan on our equipment and they said we could pay $100 per month instead of the $800 payment. We mailed them a check because they tried to overdraft our account with an incorrect amount due and they eventually received the ACH payment but got incredibly aggressive in the between time and threatened to come take away our equipment! During our state ordered shut down while we were communicating regularly! We haven’t been late since and the way they acted was unconscionable. I’ll never use them again and anyone considering using them should read these emails below. Also attaching my payment schedule to show this was 100% due to shut downs and they still acted this way! Don’t use them if you can avoid it.

After researching this issue (we had to review an extensive email string) we did identify that the payment initially provided to [redacted] was approved at the lower amount Unfortunately, the documents were generated at a higher payment Mr [redacted] did sign the documents and during our contract commencement confirmation call (that we perform on every transaction in the company), he agreed to the higher payment Navitas prides itself on delivering nothing less than quality service and customer satisfaction is our number one priority To resolve this issue, we will honor our initial payment quote We will immediately make the necessary modifications to their contract

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We understand that this was a very frustrating experience for you and we pride ourselves in being nothing less than a company focused on satisfying our customers Unfortunately, the equipment manufacturer created an issue that should never have occurred We have taken the necessary steps to ensure this does not happen again We apologize that you had this experience and wish you success in the future

Unfortunately I can't find this dealer or customer in our system Can they supply us with the name of our representative they worked with? Once I receive this information I will commence researching what exactly happened in this situation Thanks

Complaint: [redacted] I am rejecting this response because: Where I appreciate the portion returned, navitas received a check back from the customer in full for the products which were never delivered You were never at risk of losing a penny since the money was returned in full This is why we feel that we should ha e been refunded in full since you were refunded in full Regards, [redacted] ***

Prior to commencing a financing contract, we contact our customers to confirm the agreement they signed in great detail which always includes reaffirming that the contract is non-cancellable We also ask the customers' permission to commence the financing agreement as wellOnce we get the
customer approval to commence the contract we then fund their selected equipment dealer the amount due for the cost of their equipment.From that point on we are completely dependent upon the company making their payments or we are at risk of a significant financial loss. Our agreement does not allow us to go back to the funded dealer for any monies due if we are unable to collect from the customer. Under article *** we are separate from the dealer, we simply provide the financing for the equipment . The lessee (customer) choose this vendor and gave us permission to fund the dealer they selected.Since this customer had an issue with the dealer, not Navitas, we must abide by our contract terms, which requires the customer to continue to make their agreed upon payments. As a gesture of good will, to our dealer and this customer, we did refund a portion of their contract amount

We understand that this was a very frustrating experience for you and we pride ourselves in being nothing less than a company focused on satisfying our customers.  Unfortunately, the equipment manufacturer created an issue that should never have occurred.  We have taken the necessary steps to ensure this does not happen again.  We apologize that you had this experience and wish you success in the future.

After researching this issue (we had to review an extensive email string) we did identify that the payment initially provided to [redacted] was approved at the lower amount.  Unfortunately, the documents were generated at a higher payment.  Mr. [redacted] did sign the documents and...

during our contract commencement confirmation call (that we perform on every transaction in the company), he agreed to the higher payment.  Navitas prides itself on delivering nothing less than quality service and customer satisfaction is our number one priority.  To resolve this issue, we will honor our initial payment quote.  We will immediately make the necessary modifications to their contract.

Complaint: [redacted]
I am rejecting this response because:
Where I appreciate the portion returned, navitas received a check back from the customer in full for the products which were never delivered   You were never at risk of losing a penny since the money was returned in full.   This is why we feel that we should ha e been refunded in full since you were refunded in full   
Regards,
[redacted]

Complaint: [redacted]
I...

am rejecting this response because:Again with the mishandling of ones credit information.  Anything that is in my credit, should not be provided to anyone without prior consent of mine including your previous response stating I had"over a dozen collection accounts and a charge off on Ms. [redacted]’s credit report."This once again proves your inability of handling ones personal information to be private and safe. With close to a 700 credit score it is impossible to have over a dozen collection accounts that are actually mine. The stuff in my credit is being disputed as it states in my credit report.  After I was denied, I was asked ONCE not several to provide proof from the credit bureau stating that these were going to be taken off. I had already provided you with personal bank statements, and a good faith deposit option after going back and forth several emails regarding my application.  After I noticed how my credit and info was being bounced around and I was already denied, I chose not to provide any further info.  It was way too much hassle to get a loan for 3,500. I have since already purchased the equipment cash.  You see, I never really needed the loan, it was run because the salesman claimed I would be approved, and I thought it would be a good idea to establish something for my new business.  Although it may have not been entirely your fault that the other equipment company provided me with your "confidential"  guidelines to getting credit approved,  it is not my fault I was given false information to acquire my credit information.  Furthermore, if we were using your "confidential" guideline I would have been approved, so does that mean I was being discriminated against?I AM glad that they are not using the same letter of approval odds now going forward. That way others will not be misinformed of their odds.Now I have to go through the hassle of contacting all the credit bureaus and informing them of the deceptive and unclear way you pulled my credit.

Unfortunately I can't find this dealer or customer in our system.  Can they supply us with the name of our representative they worked with? Once I receive this information I will commence researching what exactly happened in this situation.  Thanks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our lockbox in GA receives payments Monday through Saturday and if the payment is received after 3pm on Saturday it gets deposited on Sunday.  Saturday was after the due date and you had a small late fee waived early on in the contract.  However, we will make an exception to our one-time...

courtesy waiver policy and waive the late fee associated with the September payment. To prevent this type of issue in the future, we sent the customer an ACH form that just needs to be filled out, signed and emailed back along with a copy of a check.  Once returned, this will allow future payments to be automatically drafted each month on the due date from the customer deposit account and will avoid any late fees in the future.