NavLoan

To: [redacted] Revdex.com of San Diego, Orange & Imperial Counties RE: Customer Complaint [redacted] We have received the complaint posted by [redacted] B [redacted] It appears there is a degree of misunderstanding taking place on the client’s end***’s first conversation was not on 08/01/but rather on 07/19/During this time her enrollment representative [redacted] Kingston informed her of her eligibility, based on information provided by Ms [redacted] , and took an application to apply for NavLoan, Inc.’s servicesThe services in which Ms [redacted] has applied for was document preparation for the enrollment into the Income Based Repayment planFrom the information the client provided, the client will be receiving maximum eligibility at a $0/month paymentFrom the complaint she is mentioning having to pay additional student loan payment in the amount of $per monthThis is could possibly be her current payment but does not reflect her new payment under the Income Based RepaymentWe urge Ms [redacted] to call her processor to have a better understanding of her payments and her next stepsRegarding her conversation with processor [redacted] and the validation of her application, these conversations are to ensure the quality of work performed on behalf Ms [redacted] NavLoan, Incstrives to ensure all information is accurately collected and each document is completed with the highest degree of accuracyThis can often times take multiple calls for confirmation At this time NavLoan, Inchas completed the services contracted for by [redacted] We would love to assist this client further and assist her in maintaining her eligibility each year and allow her access to her dashboard for support relating to any and all student loan issuesWe again urge her to call her processor to receive help and clarity on her questions and next stepsSincerely, NavLoan, Inc

[redacted] [redacted] [redacted] RE: Refund Or Exchange Issues We are writing in response to the above consumer complaint from Ms*** Benton, which was forwarded by your officeAlthough we do not agree with the substance of MsBenton’s complaints, we have canceled her program and all services with our companyIn about September 2016, Ms [redacted] contracted with our company to provide document preparation services in connection with federal student loans programs offered by the U.SDepartment of EducationBased on her agreement, Navloan completed all of the agreed services and prepared the applications required for Ms [redacted] to participate on the DOE’s loan consolidation program and to be eligible for the benefits for DOE’s income based loan programThe documents requested by Ms [redacted] were forwarded to her place of residence via USPS on October 4th, (tracking number: [redacted] )These documents have since been confirmed as delivered on October 8th, In return for these services, Ms [redacted] agreed to pay an initial document preparation fee and a monthly fee for the company’s ongoing monthly services As of the date the complaint was received from your office, Ms [redacted] had paid all fees for the services rendered by the companyAt this time MsBenton’s account will be closed and no more attempts for billing will occurWe wish Ms [redacted] the very bestThank you for your assistance in this matterNavLoan, Inc

To: [redacted] Revdex.com of San Diego, Orange & Imperial Counties  RE: Customer Complaint[redacted]
[redacted]
[redacted]
[redacted]We have received the complaint posted by [redacted] B. [redacted]. It...

appears there is a degree of misunderstanding taking place on the client’s end. [redacted]’s first conversation was not on 08/01/2016 but rather on 07/19/2016. During this time her enrollment representative [redacted] Kingston informed her of her eligibility, based on information provided by Ms. [redacted], and took an application to apply for NavLoan, Inc.’s services. The services in which Ms. [redacted] has applied for was document preparation for the enrollment into the Income Based Repayment plan. From the information the client provided, the client will be receiving maximum eligibility at a $0/month payment. From the complaint she is mentioning having to pay additional student loan payment in the amount of $250 per month. This is could possibly be her current payment but does not reflect her new payment under the Income Based Repayment. We urge Ms. [redacted] to call her processor to have a better understanding of her payments and her next steps. Regarding her conversation with processor [redacted] and the validation of her application, these conversations are to ensure the quality of work performed on behalf Ms. [redacted]. NavLoan, Inc. strives to ensure all information is accurately collected and each document is completed with the highest degree of accuracy. This can often times take multiple calls for confirmation.  At this time NavLoan, Inc. has completed the services contracted for by [redacted]. We would love to assist this client further and assist her in maintaining her eligibility each year and allow her access to her dashboard for support relating to any and all student loan issues. We again urge her to call her processor to receive help and clarity on her questions and next steps. Sincerely, NavLoan, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The representatives at NavLoan ferverently advertised this service would completely cancel my student loans. According to the department of education this is not possible and a gross misrepresentation. Also it was noticed by the federal servicer that Navloan submitted the documents to that there were incorrect information on the application. These errors were found to be in similar style of other applications submitted by navloan. It didn't match the tax documents I submitted. The services rendered were not complete as the federal services had to redo the application as they could not be properly processed with the information provided. I would still like a refund.]
Regards,
[redacted]

[redacted]
[redacted]
[redacted]   RE: Refund Or Exchange Issues   We are writing in response to the above consumer complaint from Ms. [redacted]...

Benton, which was forwarded by your office. Although we do not agree with the substance of Ms. Benton’s complaints, we have canceled her program and all services with our company. In about September 2016, Ms. [redacted] contracted with our company to provide document preparation services in connection with federal student loans programs offered by the U.S. Department of Education. Based on her agreement, Navloan completed all of the agreed services and prepared the applications required for Ms. [redacted] to participate on the DOE’s loan consolidation program and to be eligible for the benefits for DOE’s income based loan program. The documents requested by Ms. [redacted] were forwarded to her place of residence via USPS on October 4th, 2016 (tracking number: [redacted]). These documents have since been confirmed as delivered on October 8th, 2016. In return for these services, Ms. [redacted] agreed to pay an initial document preparation fee and a monthly fee for the company’s ongoing monthly services.  As of the date the complaint was received from your office, Ms. [redacted] had paid all fees for the services rendered by the company. At this time Ms. Benton’s account will be closed and no more attempts for billing will occur. We wish Ms. [redacted] the very best. Thank you for your assistance in this matter. NavLoan, Inc.