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NAVTEQ / Nokia L&C Reviews (17)

[redacted] attempts to releases a map every quarter, which means a minimum of months between the collection and the availability in the mapSecond, t [redacted] is between and months between the collection of map information on the field and its availability in a finished update productThis explains why some road changes are made to the map data base later than othersConsequently, a new road can be mapped one to four quarters after it has been builtCar manufacturers need additional time to release new map updatesThe lead time is likely to be longer for minor roads and changesDue to this lead time, some roads and changes may not appearThe map update which was purchased is a new release [redacted] apologizes for any inconveniences and has issued a refund to the customer Thank You, [redacted] Maps

Customer notified us that her [redacted] account had been charged for an order that was not showing up in our systemA case was opened up in order to find the [redacted] orderThe [redacted] order has been foundThe credit for the [redacted] issue has been issuedThe customer should see the refund on their card in the next couple of daysWe apologize for any inconvenience the customer may had due to this incident

Received an inquiry from the for a refund of the non-inventory activation product due to being not satisfied with map dataThe refund was not accepted due to this product being an activated product whereby providing a credit for the order, the map update would still be installed in their vehicle.Product Messaging on the Webstore:Please note: This is a purchase of an Activation Code onlyThe Activation Code will unlock the Navigation feature on your Uconnect 8.4A systemOnce it is activated it can’t be removed, and is not refundableThe activation remains with the original vehicle, and can’t be transferredWe anticipate a map update for this navigation system to come out sometime this FallWe would like to extend a free of charge update for this customer once it has been released

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are sorry to hear that you are not happy with the map update productThe map update product purchased is the most recent release; released in December with the freshest map dataThe map update is designed for your specific navigation systemStreets and highways are constantly changingWe made millions of miles of changes in this product purchased that were updates from the previous versionEach map update release involves a rigorous process to ensure the map and integrated navigation system meets specific requirementsThe complexity of the features of the vehicle’s imbedded navigation system require time to build each new map updateWe cannot guarantee every street, or updated street name will be part of a map update productThe next release for this product is anticipated for June We can look at sending a complimentary update

The map update product purchased by the customer is the most current release available for that specific vehicle, and was released in Factory-installed navigation systems have more complexity than other navigation devicesThis is due to the in-dash navigation is connected to the vehicle’s on
board computer systemsAs a result, each map update release involves rigorous testing to ensure the map and integrated navigation system meet specific requirementsUpdates may also include new or upgraded system features in addition to fresh map dataThe complexity of the features of an in-dash navigation system require time to build each new map update. The map update release process takes between to months to complete.We will reach out to the customer to complete a return of the product purchased

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***

Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: HERE Maps
Contact Email: ***@navteq.com
The customer placed an order XXXXXXX online and the information entered created an invalid activation codeShe called in, but did not have her information
for us to verify and create the correct codeBecause of all the trouble she requested an RMA exception for a refund which was approved and created per RMA XXXXXXXThe CC was cleaned and a check needed to be issuedThe address where the check would be sent was verified on 4/30/2015, but the action was never appropriately sent to us to request the check to be sentIt has since been fixed and the check has been requestedIt was discovered an action was not sent to request the check to be sentIt has since been fixed and the check has been requested
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of July the check has not been received therefore I do not accept their responseI would like to request that this complaint remain open until the check is received and cashedEach time I called the company after returning their product, representatives repeatedly told me the check was in route and not once did any of the representatives explain that their was an oversight on the company's part on requesting a check be sent
Final Business Response /* (4000, 9, 2015/07/24) */
Contact Name and Title: HERE Maps
We will ensure the full amount of the order has been credited back to this customer
Final Consumer Response /* (2000, 11, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund has been received

Complaint: [redacted]
I am rejecting this response because: the he website does not clearly state that nag ovation updates are mandatory. The term fees "may apply" is deceiving and disingenuous. Furthermore this is deliberately put in the smallest font in that page and not repeated in any other websites. This company website is sofisticated to have pictures and selections of vehicles but deliberably decided to warn the customer in very small font. It takes four to five pages to purchase the product and this information is only available in one? No pop up screen not any real visible warning. I think this website was designed with the deliberate intent to deceive customer and increase revenue at all cost.  I wonder how many millions of dollars have they made this way. I would like my money back. 
Sincerely,
[redacted]

Customer notified us that her [redacted] account had been charged for an order that was not showing up in our system. A case was opened up in order to find the [redacted] order. The [redacted] order has been found. The credit for the [redacted] issue has been issued. The customer should see the refund on their card...

in the next couple of days. We apologize for any inconvenience the customer may had due to this incident.

[redacted] attempts to releases a map every quarter, which means a minimum of 3 months between the collection and the availability in the map. Second, t[redacted] is between 9 and 12 months between the collection of map information on the field and its availability in a finished update product. This...

explains why some road changes are made to the map data base later than others. Consequently, a new road can be mapped one to four quarters after it has been built. Car manufacturers need additional time to release new map updates. The lead time is likely to be longer for minor roads and changes. Due to this lead time, some roads and changes may not appear. The map update which was purchased is a new release.  [redacted] apologizes for any inconveniences and has issued a refund to the customer.   Thank You, [redacted] Maps

Received an inquiry from the for a refund of the non-inventory activation product due to being not satisfied with map data. The refund was not accepted due to this product being an activated product whereby providing a credit for the order, the map update would still be installed in their...

vehicle.Product Messaging on the Webstore:Please note:  This is a purchase of an Activation Code only. The Activation Code will unlock the Navigation feature on your Uconnect 8.4A system. Once it is activated it can’t be removed, and is not refundable. The activation remains with the original vehicle, and can’t be transferred. We anticipate a map update for this navigation system to come out sometime this Fall. We would like to extend a free of charge update for this customer once it has been released.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We provide our customers with information regarding our products and pricing on our website to make educated decisions. For this specific product, our website states: Please note: You are purchasing a non-refundable map update activation code that must be used at your local Nissan dealer to install...

the map update. Contact your dealer to schedule an appointment. Additional installation fees may apply. Please note: we do not charge a nonrefundable fee, nor receive any money from dealer installations for this product. Customer placed an order on 12/25/15, which generated an activation code to bring to his nearest dealer in order to install the map update. On 2/2/16, customer called to request a refund. This was clearly indicated on the website to be non-refundable and he failed to call within 30 days. The reason this is a non-refundable product is we have know way to verify that the customer went to the dealer to install the map update, and then call back for a refund.

After contacting the customer to discuss her concerns, we have offered to send her the latest map update free of charge. As the product is currently out of stock, an order has been placed, and it will ship as soon as the product is available.

We are sorry to hear that you are not happy with the map update product. The map update product purchased is the most recent release; released in December 2015 with the freshest map data. The map update is designed for your specific navigation system. Streets and highways are constantly changing. We...

made millions of miles of changes in this product purchased that were updates from the previous version. Each map update release involves a rigorous process to ensure the map and integrated navigation system meets specific requirements. The complexity of the features of the vehicle’s imbedded navigation system require time to build each new map update. We cannot guarantee every street, or updated street name will be part of a map update product. The next release for this product is anticipated for June 2016. We can look at sending a complimentary update.

Nissan Murano Map Update Disc 7.8/2013. Purchase Date 9/2013, Service Ticket XXXXXXX-XXXXXXX, Customer service rep [redacted], supervisor [redacted] at the Nissan Navigation Center XXX-XXX-XXXX, payment $99.99. The updated map does not load in correctly and can not locate addresses. Contact had initially been made on 9/17/2013 via email. Had trouble getting a hold of anyone. The car was brought to [redacted] Nissan in [redacted] XXX-XXX-XXXX to [redacted] (Service Consultant) for them to try and fix the problem. Their diagnosis was "Install Navigation - Problem with loading update-CD is in the drive. Navigation disk provided for year 2011 will not program or communicate with vehicle." They told us to contact Navteq and have them send out a new disc. This was on April 9, 2014. I spoke with [redacted] on 4/23/XX (XXX-XXX-XXXX) and was told the problem was escalated to their corporate office and I would most likely get an answer back that day. I did not hear back. I called back in on 4/25 and spoke with [redacted] who said their corporate office did get back and that they would not provide a new disc. My wife called back and spoke with [redacted] again and asked for her supervisor. She was given to [redacted] who told her the same thing. She asked for his boss and was told there was no one else she could talk to. She asked for their corporate phone number and Brandon told her he did not have a phone number that they only communicated via email. She asked for an email address and was told by [redacted] that he did not have an email address for their corporate office. We were sold a faulty disc and through verification from [redacted] Nissan a disc that was mislabeled as 2013 when it was actually 2011. I told there I was willing to pay a little bit more to send the old disc back and have them send out a new one but was denied any assistance.

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Description: Maps - Publishers & Distributors, Auto Parts & Supplies - New

Address: 425 W Randolph St # 14, Chicago, Illinois, United States, 60606-1515

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