Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I respectfully request additional time to evaluate as I have not yet received a refund or a letterNavy Army Credit Union stated they needed 10-days to process the request so the day notice to resolve the issue per the Revdex.com policy is not enough time Regards, [redacted]
*** *** - As stated in our response on April 25, NavyArmy uses fraud detection programs that block certain debit card transactions based on indicators of potential fraud. These programs are in place to protect your funds. We DO NOT require that members notify us of their travel plans, but you may voluntarily do so to prevent the potential inconvenience of having card transactions blocked by our standard fraud prevention programs. Such notification is entirely up to you, but not required. We would welcome a chance to speak with you about ways to ensure your debit card works when you need it, while still protecting you from potential fraud. We are confident we can resolve your concerns. Please contact me at this number, and I will connect you with a manager in our card services department. *** *** ***###-###-####
Complaint: ***
I am rejecting this response because:
Regards,
*** *** In your message you state that you do not require me to contact you before I travelThis is a falsification on your partI have already been told more than once that if I wish to use my card more than miles from home that I would need to notify NavyArmy of all my days that I would be travelling and were in order to use it at time or purchaseAgain this is an invasion of my privacyThere is no other way it can be describedI have spoken with managers already that have told me the exact same thing and WILL NOT allow me the ability to remove this
Complaint: ***
I am rejecting this response because: I did not choose nor do I intend to let someone know when I am out of town on an impromtu vacationNavy Army operational hours do not give customers the freedom to travel when they wishEx: I was left stranded in Houston without a way to pull money for case to finish my drive back how because I did not inform Navy Army ahead of time of my location nor did I know I needed too and there offices where closeI had to wait an hour and a half on my friend to meet me with money for gas cause me to be stuck in traffic an extra hour.This is a disservice to their customers and as I ALREADY mentioned an invasion of my privacy! This is not a service I wish for nor did I ask for itYou, Navy Army, do not have the right to know when I choose to leave to another townI have talked to them on a prior date after the Houston incident which was to correct this issueI was told that I would no longer have to worry about it happening againIt is evident that that was a fabrication which is why I was later AGAIN to a work event that was a mere hours away because of a 150$ purchaseThis is unacceptable
Regards,
*** ***
*** *** - Protecting our members from fraud is Navy Army Community Credit Union's highest priority The block on your debit card is a result of our fraud detection program and is for your account securityNavyArmy's fraud detection program looks for purchases outside the
member's purchasing patterns, unusual time-frames and geographic locations of purchases. The program also identifies and recognizes when a purchase pattern is consistent with previously identified fraud trends We encourage our members to notify NavyArmy if traveling, so that there is no disruption of service due to these blocks.If you have further questions, please feel free to call me at - ###-###-####***.*** *** ***
Mr. [redacted],NavyArmy has received your complaint posted to the Revdex.com - Central Texas website. At this time, we are gathering information regarding your statement. We will respond as soon as possible. Thank you. [redacted]VP Marketing
[redacted] - I am sorry for the delayed response. We have researched the transaction that you referred to in your complaint #[redacted]. First...
and foremost, NavyArmy follows all state and federal laws in posting direct deposits on the effective date as indicated by the paying institution. We reviewed the direct deposit details for the account transaction. I can confirm that benefits were posted according to the instructions received from the VA. Due to privacy restrictions, I am not permitted to include specific information related to this matter, but if you would like more explanation, you may contact [redacted] at ###-###-#### [redacted]. She is the one who handled our research.Thank you.[redacted]
[redacted] [redacted], On behalf of Navy Army Community Credit Union, I would like to first apologize for any inconvenience this has caused. A formal letter will be mailed to you per your request. Furthermore, all refunds have been processed and the address has been corrected on...
your account.If you have any questions, you can call [redacted], ###-###-####. She is the staff person who handled your issue and can be of the most assistance. Her email is [redacted].Sincerely,[redacted]
Ms. [redacted] - Thank you for your feedback. I have spoken...
with our Collections Manager, [redacted], regarding your account. He asked that I pass along his contact information so that you and he could come to a resolution. Please call him at [redacted], ext. [redacted].Thank you.[redacted]VP of Marketing
Ms. [redacted], NavyArmy has received your complaint and concern posted to the Revdex.com - Central Texas website. At this time, we are gathering information regarding. We will respond as soon as possible.Thank you.[redacted]VP Marketing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Per [redacted]'s request, NavyArmy Community Credit Union has refunded all fees associated with Complaint [redacted] and has sent a certified letter of apology to address listed on the complaint.
Complaint: [redacted]
I am rejecting this response because:I respectfully request additional time to evaluate as I have not yet received a refund or a letter. Navy Army Credit Union stated they needed 10-14 days to process the request so the 7 day notice to resolve the issue per the Revdex.com policy is not enough time.
Regards,
[redacted]
[redacted] - I am looking into this complaint. I just wanted to get back to you so that you knew NavyArmy had received the complaint and I am gathering information.Thank you.[redacted]
Ms. [redacted] - NavyArmy has received your complaint posted to the Revdex.com - Central Texas website. At this time, we are gathering information regarding your complaint so that we can better assist you. We will contact you at the number we have on file. I am sorry for your...
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I respectfully request additional time to evaluate as I have not yet received a refund or a letterNavy Army Credit Union stated they needed 10-days to process the request so the day notice to resolve the issue per the Revdex.com policy is not enough time Regards, [redacted]
*** *** - As stated in our response on April 25, NavyArmy uses fraud detection programs that block certain debit card transactions based on indicators of potential fraud. These programs are in place to protect your funds. We DO NOT require that members notify us of their travel plans, but you may voluntarily do so to prevent the potential inconvenience of having card transactions blocked by our standard fraud prevention programs. Such notification is entirely up to you, but not required. We would welcome a chance to speak with you about ways to ensure your debit card works when you need it, while still protecting you from potential fraud. We are confident we can resolve your concerns. Please contact me at this number, and I will connect you with a manager in our card services department. *** *** ***###-###-####
Complaint: ***
I am rejecting this response because:
Regards,
*** *** In your message you state that you do not require me to contact you before I travelThis is a falsification on your partI have already been told more than once that if I wish to use my card more than miles from home that I would need to notify NavyArmy of all my days that I would be travelling and were in order to use it at time or purchaseAgain this is an invasion of my privacyThere is no other way it can be describedI have spoken with managers already that have told me the exact same thing and WILL NOT allow me the ability to remove this
Complaint: ***
I am rejecting this response because: I did not choose nor do I intend to let someone know when I am out of town on an impromtu vacationNavy Army operational hours do not give customers the freedom to travel when they wishEx: I was left stranded in Houston without a way to pull money for case to finish my drive back how because I did not inform Navy Army ahead of time of my location nor did I know I needed too and there offices where closeI had to wait an hour and a half on my friend to meet me with money for gas cause me to be stuck in traffic an extra hour.This is a disservice to their customers and as I ALREADY mentioned an invasion of my privacy! This is not a service I wish for nor did I ask for itYou, Navy Army, do not have the right to know when I choose to leave to another townI have talked to them on a prior date after the Houston incident which was to correct this issueI was told that I would no longer have to worry about it happening againIt is evident that that was a fabrication which is why I was later AGAIN to a work event that was a mere hours away because of a 150$ purchaseThis is unacceptable
Regards,
*** ***
*** *** - Protecting our members from fraud is Navy Army Community Credit Union's highest priority The block on your debit card is a result of our fraud detection program and is for your account securityNavyArmy's fraud detection program looks for purchases outside the
member's purchasing patterns, unusual time-frames and geographic locations of purchases. The program also identifies and recognizes when a purchase pattern is consistent with previously identified fraud trends We encourage our members to notify NavyArmy if traveling, so that there is no disruption of service due to these blocks.If you have further questions, please feel free to call me at - ###-###-####***.*** *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Mr. [redacted],NavyArmy has received your complaint posted to the Revdex.com - Central Texas website. At this time, we are gathering information regarding your statement. We will respond as soon as possible. Thank you. [redacted]VP Marketing
[redacted] - I am sorry for the delayed response. We have researched the transaction that you referred to in your complaint #[redacted]. First...
and foremost, NavyArmy follows all state and federal laws in posting direct deposits on the effective date as indicated by the paying institution. We reviewed the direct deposit details for the account transaction. I can confirm that benefits were posted according to the instructions received from the VA. Due to privacy restrictions, I am not permitted to include specific information related to this matter, but if you would like more explanation, you may contact [redacted] at ###-###-#### [redacted]. She is the one who handled our research.Thank you.[redacted]
[redacted] [redacted], On behalf of Navy Army Community Credit Union, I would like to first apologize for any inconvenience this has caused. A formal letter will be mailed to you per your request. Furthermore, all refunds have been processed and the address has been corrected on...
your account.If you have any questions, you can call [redacted], ###-###-####. She is the staff person who handled your issue and can be of the most assistance. Her email is [redacted].Sincerely,[redacted]
Ms. [redacted] - Thank you for your feedback. I have spoken...
with our Collections Manager, [redacted], regarding your account. He asked that I pass along his contact information so that you and he could come to a resolution. Please call him at [redacted], ext. [redacted].Thank you.[redacted]VP of Marketing
Ms. [redacted], NavyArmy has received your complaint and concern posted to the Revdex.com - Central Texas website. At this time, we are gathering information regarding. We will respond as soon as possible.Thank you.[redacted]VP Marketing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com - I am gathering information at this time so that I can respond to the complaint. I just wanted you to know status.Thank you.
Per [redacted]'s request, NavyArmy Community Credit Union has refunded all fees associated with Complaint [redacted] and has sent a certified letter of apology to address listed on the complaint.
Complaint: [redacted]
I am rejecting this response because:I respectfully request additional time to evaluate as I have not yet received a refund or a letter. Navy Army Credit Union stated they needed 10-14 days to process the request so the 7 day notice to resolve the issue per the Revdex.com policy is not enough time.
Regards,
[redacted]
[redacted] - I am looking into this complaint. I just wanted to get back to you so that you knew NavyArmy had received the complaint and I am gathering information.Thank you.[redacted]
Ms. [redacted] - NavyArmy has received your complaint posted to the Revdex.com - Central Texas website. At this time, we are gathering information regarding your complaint so that we can better assist you. We will contact you at the number we have on file. I am sorry for your...
inconvenience. Thank you.[redacted]Chief Marketing Officer