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Nawab Indian Cuisine

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Nawab Indian Cuisine Reviews (1)

Review: I purchased a gift certificate for this restaurant on restaurant.com. The gift certificate stated the conditions under which the value could be redeemed. Upon trying to use this gift certificate to pay for lunch for a party of three, I was told that the certificate was not valid for the lunch buffet. Nowhere was this policy stated on the gift certificate, nor on the web page used for its purchase. Upon asking for clarification of this policy, I was told that the daily lunch buffet is a "promotion or special offer," and thus the gift certificate is not applicable. However, I strongly disagree with this definition, since this product and price is offered on a consistent basis at a consistent price. It is not a promotion, nor is it a special offer. It is a regular price offering of the establishment in question.Desired Settlement: A clear statement printed on gift certificates sold in the future, stating the business's policy on gift certificate use, as well as a willingness to honor current gift certificates.

Business

Response:

Dear [redacted] , I received a letter from Revdex.com and just got aware about your complaint, your complaint is genuine on your end but its not our fault either , Restaurant.com recently changed their policies without consulting the participating restuarant. You are absolutely right as a customer but we as restaurant can not afford to offer these deals on our Lunch Buffet because of what we provide to our customer at $8.95 price but I will make an exception for you to use your coupon any time you would like to,please see [redacted] or [redacted] when you make your next visit to Nawab and we will honor it for you. I am also going to send you another email to show the example of how our restaurant.com coupon was set up to start with and we also just found out about the change they made on our coupon.After reviewing every thing if you feel that we did not treat you wrong on purpose , please take your complaint back. I really apologize for the inconvenience you had at my restaurant,we are looking forward to serve you soon.Thank You.Regards,Aparappar Singh Pannu Please see on the certificate , it clearly says its not valid for buffet. Thank you for your understanding .

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Description: RESTAURANTS

Address: 118 Campbell Ave., SE, Roanoke, Virginia, United States, 24011

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