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Reviews Naya Health

Naya Health Reviews (4)

Complaint: ***I am rejecting this response because:
Your response has never been prompt, In days time thats pump sessions of which we pulled other recourses such as naya pump owners.
I do not care about your policy of not being able to resell the product, its not my problemIts your problem when a customoer is percent dissatisfied with a productThat is infact garbage
How do I know it is the right flange size? Because other pump systems are optimal for her at 24mm.
You guys are crooks and sell a garbage product souly because you cannot be flexible when it clearly does not work for someone.
If you wont take is back I can Garantee a public review of your product and poor customer supportOnce again this is a very important part of our lives right now and the Spectra pump still gets twice the volume in half the time.
Your responce has prompted me to clearly share my experience with anyone that considers your productEven though you cant test itBe certain its going to work for you otherwise dont expect anything from Naya other than to take dollars from you.
Sincerely,*** ***

Respected Reviewing Officer,
Our response to the issues highlighted by the respectable customer are summarized in the attached files in detail for your review
Thanks
Support at Naya Health
1) Industry: Breast Pump Return Policy:
The breast pump industry return policy is that the pump has
to be in its original condition and unused.Since breast pumps are personal, single-user items (as registered with the FDA), and FDA information states that even if a used device looks really clean, potentially infectious particles may survive in the breast pump and/or its accessories for a surprisingly long time therefore they are not returnable to after the box has been opened. 2) Naya Health Return Policy: Our policy is in line with the industry policy stated above and can be reviewed in detail on Naya website.3) Lactation and Trouble Shooting:This support was offered to the customer promptly and the respected customer confirmed in written that there was nothing wrong mechanically with the pump, however the respected customer refused this offer and insisted on return of a used pump which can’t be returned due to the listed reasons:Since breast pumps are personal, single-user items (as registered with the FDA), and FDA information states that even if a used device looks really clean, potentially infectious particles may survive in the breast pump and/or its accessories for a surprisingly long time therefore they are not returnable to after the box has been opened.Communication copy is attached for reference.4) Faster Milk Expression: Moms who did experience a better performance expressed an average of 29% more milk however this may not be the case with 100% of the user Refer Naya website statement.5) Fit & Size : We make a strong statement on the product page that our flange is unlikely to fit comfortably for women who use traditional, larger flange sizes, or have a nipple diameter larger than 27mm. Refer Naya website statement. 6) Terms & Conditions: - All customers are required to acknowledge the terms of the sale at the time of purchase, we cover refunds under this agreement.Refer Naya website statement

Shipments Updates To Customer:
Customer was provided a number of shipment updates as also stated by the respectable customer and these were done in timely manner.
Written communication copy is attached for review
Shipment Mode Change:
Company as a policy ships product to all customer
via FedEx ground
Shipment Signatures Required:
Direct signature requirement in place to protect customers as we have instances when the product was stolen from the front door or to prevent somebody other than the customer at the address to receive product and then it becomes untraceable
Customers can make alternate delivery and signature arrangement directly with FedEx
Pump Coverage By Tricare:
According to our research Tricare covers:
• Up to breast pump kits per birth event • Standard power adapters • Tubing and tubing adaptors • Locking rings • Bottles • Bottle caps • Shield/splash protectors • Storage bags
This is what Naya pump set contains; refer attached Tricare document
We will also review our website language for any additional qualifications required and make the updates in business day, if required

Complaint: ***I am rejecting this response because:
The information regarding insurance coverage is mistaken at best and misconstrued and misleading at worstTricare does cover UP TO two "breast pump kits," but only for manual or standard electric breast pumpsHospital grade breast pumps are only available for moms who are physically separated from their child due to illness or unable to nurse directly for medical reasons (***)Without meeting this criteria, military moms are technically NOT authorized to buy a Naya pump and have it covered, which is why TRICARE only covers a portionAgain, it is misleading and unfair for Naya to lead military moms to believe they will have no out of pocket costs when this pump will cost them almost $and any *** or other standard pump would be free
I have received no explanation for why my negative review of their product is still being hidden and not put on their websiteThis leads me to wonder if many other negative reviews are being hidden and potential customers are not getting both sides- women who like the pump and women who don't
I do not think their response through this forum regarding their shipping practices is acceptable, but I was contacted directly in regards to that and I am satisfied with their response to meI am not satisfied with the fact they are claiming on their site as of today (August 1) that women who order today can receive their pump by August I was told directly that they were going to stop making delivery promises altogether, because they were having difficulty meeting them, and here they're claiming delivery within the month!Sincerely,*** ***

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Address: 390 bridge parkway suite C, Redwood City, California, United States, 94065

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