To Whom It May Concern, On May 22, MA called our shop with a tow run, # [redacted] and we were told at that time that the member was a "Premiere Member which would give them one mile tow a yearWe proceeded to tow the car to the destinationOnce we arrived at the destination, we called AAA to clear the runAt that time, AAA informed us that the customer bought "Premiere AAA Insurance on May 19, and that they had a day waiting period to use the insurancewe had no choice but to get payment from Ms [redacted] at that timeWe feel this is a misunderstanding between Ms [redacted] and her insurance company, AAAWe are truly sorry this happened to Ms***, but we can only go off of what AAA's policies areIf you have any further question, please do not hesitate to call [redacted] Thank You, Naylor Bros Towing
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm writing in regards to the letter I received in the mailI wasn't sure where I was to respond so I called the number on the letterI was then informed to email you at this number since I didn't respond to the email sentI'm very sorry as I don't often check my email and thought that I was just going to receive a letter by mailmy case ID number is [redacted] In regards to the response back from [redacted] would like to say he was wrong on many remarks in his letterThe van in question has approx130,miles on itNot 200,as he statedI can send pictures if necessaryon Friday I was told they called a dealershipNot on Monday as he statedI WAS unhappy when he called because he had already told me on Friday that it was ordered from a dealership and stated the price then when my daughter received the call and said it was done we went to the shop and the young man clearly stated that he was wrong and it was not doneNothing was said about it being done and then stopped working againHe claims he has video and voice recordings in the building, I would love to see and hear these recordings as I was not screaming and belittling his employee as he statesI have been in retail most of my adult years and would fire any employee that smarted off to a customer like this young man didThis was not the owner, as he claims he was there and explained things to meAfter he said there was more added onto the bill and would no let me pay for the repairs after I was told the bill was already written upI started to walk out of the buildingI simply said in a voice "this place is a joke" which will definitely be on record and I proceeded out the doorThe young man came through the garage and out the door to the lot and said to me " I will be sure and tell my owner what you said" I said "go aheadI will tell him myself to his faceI'm not afraid of your boss." This was when the conversation went outside in the lotHe took it outside, I did notI then stated that the place HAS been a joke since they towed the van and I did use swear words which ARE on videoI was mad that he embarrassed me by bringing it outside so I let him know how I really felt since he was egging it on by his smart remarks in front of all the rest of the employeesI guess to make himself look like a tough guyI wont back down to anyone that wants to be disrespectful to me and I should have the right to say my peace as wellI knew to keep my remarks in the privacy of the building out of respect, HE was the one that brought it to the public viewI would love to see and hear the videos he hasBecause I know what was saidThe next day when they claim they put all kinds of parts on the van, has got to be so far fetchedHe would have had to work all night and into the morning to have done this because it was after when I arrived there and he called my daughter first thing in the morning to tell her that he "ripped" his parts off and cannot fix itAnd said come and get itThe plan was to put one part on the van and he was charging for an hour laborSo where did all these other parts come from and the hours he claims he worked on this vanIs there an all night parts place open to get the parts needed? I'm sure he doesn't have ford windstar parts on hand in his shopFurther more I have no idea what he is talking about that I said he drained the oil and did something to the air conditionerHow would I ever prove anything like that was done to state that to himThere was a broken dip stick in the van and I have no idea how much oil was in the van when he towed itAlso, the only other parts that were put on this van before he got it was an Alternator a few weeks back and a fuel filter the week beforeSo I don't know where he got that I said it has a bunch of new partsThe next day when I called he was screaming at me and I asked him to let me talk and he wouldn'tI have no idea what he was even sayingI was screaming at him for being such a nasty person and he was screaming at meI hung up on him and my daughter went and picked up the vanI will never recommend these people to anyone and every person I told about my incident said they or someone they know has had problems with this shopI tried to keep things at a local small business level but if he continues to treat customers like I was treated, he will not be in business much longerThank you for your time Regards, [redacted] ***
To Whom It May Concern, On May 22, MA called our shop with a tow run, # [redacted] and we were told at that time that the member was a "Premiere Member which would give them one mile tow a yearWe proceeded to tow the car to the destinationOnce we arrived at the destination, we called AAA to clear the runAt that time, AAA informed us that the customer bought "Premiere AAA Insurance on May 19, and that they had a day waiting period to use the insurancewe had no choice but to get payment from Ms [redacted] at that timeWe feel this is a misunderstanding between Ms [redacted] and her insurance company, AAAWe are truly sorry this happened to Ms***, but we can only go off of what AAA's policies areIf you have any further question, please do not hesitate to call [redacted] Thank You, Naylor Bros Towing
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm writing in regards to the letter I received in the mailI wasn't sure where I was to respond so I called the number on the letterI was then informed to email you at this number since I didn't respond to the email sentI'm very sorry as I don't often check my email and thought that I was just going to receive a letter by mailmy case ID number is [redacted] In regards to the response back from [redacted] would like to say he was wrong on many remarks in his letterThe van in question has approx130,miles on itNot 200,as he statedI can send pictures if necessaryon Friday I was told they called a dealershipNot on Monday as he statedI WAS unhappy when he called because he had already told me on Friday that it was ordered from a dealership and stated the price then when my daughter received the call and said it was done we went to the shop and the young man clearly stated that he was wrong and it was not doneNothing was said about it being done and then stopped working againHe claims he has video and voice recordings in the building, I would love to see and hear these recordings as I was not screaming and belittling his employee as he statesI have been in retail most of my adult years and would fire any employee that smarted off to a customer like this young man didThis was not the owner, as he claims he was there and explained things to meAfter he said there was more added onto the bill and would no let me pay for the repairs after I was told the bill was already written upI started to walk out of the buildingI simply said in a voice "this place is a joke" which will definitely be on record and I proceeded out the doorThe young man came through the garage and out the door to the lot and said to me " I will be sure and tell my owner what you said" I said "go aheadI will tell him myself to his faceI'm not afraid of your boss." This was when the conversation went outside in the lotHe took it outside, I did notI then stated that the place HAS been a joke since they towed the van and I did use swear words which ARE on videoI was mad that he embarrassed me by bringing it outside so I let him know how I really felt since he was egging it on by his smart remarks in front of all the rest of the employeesI guess to make himself look like a tough guyI wont back down to anyone that wants to be disrespectful to me and I should have the right to say my peace as wellI knew to keep my remarks in the privacy of the building out of respect, HE was the one that brought it to the public viewI would love to see and hear the videos he hasBecause I know what was saidThe next day when they claim they put all kinds of parts on the van, has got to be so far fetchedHe would have had to work all night and into the morning to have done this because it was after when I arrived there and he called my daughter first thing in the morning to tell her that he "ripped" his parts off and cannot fix itAnd said come and get itThe plan was to put one part on the van and he was charging for an hour laborSo where did all these other parts come from and the hours he claims he worked on this vanIs there an all night parts place open to get the parts needed? I'm sure he doesn't have ford windstar parts on hand in his shopFurther more I have no idea what he is talking about that I said he drained the oil and did something to the air conditionerHow would I ever prove anything like that was done to state that to himThere was a broken dip stick in the van and I have no idea how much oil was in the van when he towed itAlso, the only other parts that were put on this van before he got it was an Alternator a few weeks back and a fuel filter the week beforeSo I don't know where he got that I said it has a bunch of new partsThe next day when I called he was screaming at me and I asked him to let me talk and he wouldn'tI have no idea what he was even sayingI was screaming at him for being such a nasty person and he was screaming at meI hung up on him and my daughter went and picked up the vanI will never recommend these people to anyone and every person I told about my incident said they or someone they know has had problems with this shopI tried to keep things at a local small business level but if he continues to treat customers like I was treated, he will not be in business much longerThank you for your time Regards, [redacted] ***