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Nay's Hair Braiding

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Reviews Nay's Hair Braiding

Nay's Hair Braiding Reviews (1)

I recently visited [redacted]s Hair braiding on August 29, 2014 for the service of box braids. When I arrived at the salon I had a change of mind after seeing a picture posted on the wall for display of micro braids with Yaky Pony Tail synthetic hair. I had never had this style before using this type of hair.During the process I had to continually tell the braider not to make the braids too tight. I reiterated this continually especially when she began braiding the crown of my head. After the process was completed I requested oil be put on my scalp. This was done very sparingly. I told her that I felt that I needed something on my scalp. I was assured that the mousse would suffice. My husband became concern because he saw the distress in my face. The braids were so tight that when he picked me up I could not hold a normal conversation due to the pain. When I arrived home I immediately got in the shower due to being in so much pain and allowed the hot water to run through my hair. This did not help as I had hoped but there was nothing more I could do except take an aspirin for the pain. The next morning I did the same thing and put a combination of shea butter, argan oil, and shea oil on my scalp. My scalp was hurting so bad I could barely touch it without tears in my eyes. This was on Saturday. On Sunday I did the same process again and took more pain relievers. I kept the hair placed high on my head and in a make shift updo because the hair was so heavy which also contributed to the pain. On Monday, September 01, 2014 I called the owner, [redacted] on her cell phone and explained the problem. This was my second time going to her within a 6-8 month period. The was my 2nd bad experience with this braiding salon. I asked for a partial refund and the braids removed. I was told that there were no refunds and she would take some out & redo some of the hair. I was told I could get a discount on the next hair style. This was not acceptable because I paid $190.00 plus a tip and purchased my own hair.Product_Or_Service: micro braids Desired SettlementI want a partial refund. I had to remove these braids from my hair because they were too tight & the hair too heavy. My scalp was burning, flaking, and painfully tender. This was my 2nd time spending this kind of money with this salon & not being able to wear the hair style. The 1st time I took it as a loss. However,this is the second time I trusted this salon to perform a service for me and provide a quality of hair style that I could wear. I only wore this style for 4 days,a 2 month styleBusiness Response Hello,I must say that i'm very surprised about this complaint. I was at the hospital when [redacted] came to get her hair done. She called me when I got home and said that she wanted a refund because her braids were too tight. I told her that our policy is no refund, but I would be glad to loosen the braids for her, and give her half off the next style she gets. She told told me that was ok. My goal is to make my customer's happy, but braiding is a type of job that is very time consuming and the person doing your hair has to be paid. please let us know if you don't like your braids before we are finish so that we don't waste your time and hours. Reason why braids are tight is because if they are loose; they will not last for too long. Please feel free to give me a call so that you can come get the half refund that you asked for.

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Description: Braid Suppliers

Address: 5540 Atlantic Springs Rd STE 111, Raleigh, North Carolina, United States, 27616-1860

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