Nayvi Skin Serum

Hello, Although we have yet to receive the product, we have refunded Ms [redacted] for the full amount of $ Please allow 3-business days to post to your account Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Hello, I am still waiting for this company to refund my credit card after I responded on 11/2/17 that I accepted the their terms to resolve this. Haven’t heard anything since. Please advise, Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The charges of $and $were charged to my credit card on 10/20/and I will be satisfied with the results once my credit card is refunded in full according to the company's response.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Assuming that this company would comply with their response to the Revdex.com inquiry, I noted the case as closed, however, the products have been returned and received by the company, yet no communication or refund as of today What is my next step? Reopen the complaint?Many thanks for your help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]This company is a scam They only offer to refund me $charged on 8/20, but refuse the other $charged on 7/ I researched more and looked at various websites that sells their product It only says it's a trial bottle Trial can means it's a small bottle for you to try and that is what I understand While I filled in my my order information, it never told me it's a day trial and it's a subscription program If you scroll all the way down to the webpage and click on the tiny word, "terms and privacy", then it will tell you that It's misleading and deceiving When I received the package, the slip also didn't say anything about days trial or when will it ends Only when I called them about the charges, then they told me it's a subscription I won't accept they only refund me one charge of Also they completely ignore my other $charged on 7/ It's the same gimmick.Please help me Thank you!
Regards,
*** **

Hello, In reviewing orders made by this customer, we see that they were just shipped new replacement bottles as of 8/31/ If the customer would still like to receive a refund, they will be required to return these products for a full refund. Thank you

Hello,As a continued effort to improve our customer service and our refund policies, we appreciate your feedback of your experience with us Upon reviewing your orders and your customer service calls, we have issued you a full refund of the products in question Please allow 3-business
days for it to appear into your account.Thank you and have a great day!

Hello, Although we feel that this customer had ample time to cancel her subscription between her purchase on 7/and 8/20, we will proceed with a refund As for her question about $92.29, that charge has already been disputed by her bank Therefore, her refund will come from a reimbursement on their end We cannot refund an order already in dispute. Thank you

Hello, As we strive to improve our customer service and advertising channels, we greatly appreciate the feedback provided by Ms*** We've reviewed her order history and her call with our customer service team and have granted a a full refund of her most recent transactions
As our customer service had stated, there is a 14-day trial period in which our customers are given a day supply of the product If they do not call and cancel within that 14-day period, they will be billed the full price of the product and enrolled into an auto-ship program We've launched an investigation into our advertising networks sales tactics to determine how and why this was not fully disclosed We appreciate Ms *** bringing this to our attention and we apologize for any inconveniences Please allow 3-business days for the refunds to post to her account.Thank you

We're very sorry for the negative experience that Ms*** has had with us Since receiving her feedback, we've been hard at work addressing our shortcomings with customer service and our product labels We've listened to her phone call and reviewed her order history and have refunded
her for her most recent transactions; bringing her refund total to: $ We apologize for any inconveniences Thank you and have a great day!

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me once I receive a full refund for both products ($and $89.98) I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello, As we continue to strive to provide great customer service, we have thoroughly reviewed Ms*** orders. We would like to issue a full refund, however, on 8/23/17, she had submitted a dispute with her bank. Unfortunately, we are not able to issue a refund until the
dispute has been settled by our respective banks. We suggest Ms*** contact us once the dispute has been settled and we can re-visit her request. We apologize for any confusion or inconvenience. Thank you and have a nice day

Hello, Thank you for reaching out.  We have reviewed Ms. [redacted] request and have refunded her for her two orders.  Please do not trouble yourself with sending the packages back, we do not require you to return the products.  Please allow 3-5 business days for your refunds to...

post to your account. Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Please see the attached document that shows that the charges were billed back to my credit card on 10/20/17.  The company should know this because they received the funds on or around 10/20/17.Do I need to do anything else at this point?Thanks,
Regards,
[redacted]

Revdex.com:   (acceptance dependent on refund)
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Hello, I am still waiting for this company to refund my credit card after I responded on 11/2/17 that I accepted the their terms to resolve this.  Haven’t heard anything since. Please advise, Regards,
[redacted]

Hello, Although we have yet to receive the product, we have refunded Ms. [redacted] for the full amount of $89.98.  Please allow 3-5 business days to post to your account.  Thank you

Upon reviewing this customer's request and order history. We have decided to grant her a refund of her most recent purchase of $89.98 on 8/20/2017.  Our records show that she did not reach out to our customer service team to cancel her subscription until 8/24/2017.  We cannot issue refunds...

for the transactions that occurred on 7/21/17.  Furthermore, our notes show that she had already filed a dispute for transactions dating a month prior.  We apologize for any inconveniences. Thank you