Russ L[redacted] put a new roof on my home 8 years ago. The job went well and I had not problems at all. Yesterday I was on my roof and discovered that some of the rolled roofing had been blown back in a recent storm. Naturally, I thought to call Russ L[redacted] for help since they did the original work. Russ could not have been less helpful. He was rude and told me I waited until the last minute to call for help because the forecast calls for rain. I called as soon as I discovered the damage. He told me I couldn't expect him to work for free when I never even suggested such a thing. Very rude and not at all interested in repeat business from a return customer. I would never recommend hom even though I had not problem with his original work.
Russ L[redacted] put a new roof on my home 8 years ago. The job went well and I had not problems at all. Yesterday I was on my roof and discovered that some of the rolled roofing had been blown back in a recent storm. Naturally, I thought to call Russ L[redacted] for help since they did the original work. Russ could not have been less helpful. He was rude and told me I waited until the last minute to call for help because the forecast calls for rain. I called as soon as I discovered the damage. He told me I couldn't expect him to work for free when I never even suggested such a thing. Very rude and not at all interested in repeat business from a return customer. I would never recommend hom even though I had not problem with his original work.