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N.B. Taylor & Co., Inc., Realtors

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N.B. Taylor & Co., Inc., Realtors Reviews (5)

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Your contract is with *** *** not *** *** I have talked to *** and ask her to leave this business between you and me I did not appreciate your handling of my watch and the price on making the bracelet one inch longer with a price tag over dollars without at least one attempt on trying to contact me While having the watch for over months, one phone call would have been efficient I am asking you to remove the bracelet part to make it longer or negotiate with me on a reasonable price we both can agree to
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I spoke with Pam M*** and my carrier party I have agreed to continue being a customer and value and appreciate *** *** as my carrier He is a bright young man and deserves recognition by Milford Advertiser Press Now that I have contact information it should be no problem to receive any missing (or stolen) papers My main issue had been with Milford Advertiser Press about lack of communication At the time I could not receive any communication from Milford Advertiser and circulation regardless of any messages I left As a newspaper, I would think they would dramatically improve their communications It appears this has been resolved for the time being.Thank you Revdex.com for all your assistance
Regards,
*** ***

There are two separate issues here1) Mr*** is not the owner of the item in question, he simply brought it in for the owner, *** ***We have been in touch with Ms***, and discussed the matter at lengthMs*** understands the charges for the extensive work done to
her late Mother's timepiece, and concurs they are fair in lieu of what has been done, as was originally requestedShe has assured me that she wants her timepiece in it's current completed state, and compensation will be forthcoming.Based on this alone, Mr***'s flagrant accusations, allegations, and lack of knowledge of the specifics incurred, should warrant a complete dismissal of this complaint.Should it be necessary to continue this complaint made by an uninvolved party, then we will respond with 2) The numerous discrepancies of Mr***'s statement, verbal threats, accusations, and so forth as is deemed appropriate

Spoke to the carrier about the service to Mrs*** resident and he assured us that he would make sure that the Newspaper is delivered weeklyPam M***, The District Manager for the area also spoke to Mrs*** who together resolved the issue with Mrs*** wishing to continue the delivery
of the Newspaper

The watch does not belong to Mr. [redacted]. His relationship with [redacted], the owner of the watch, is their business, although they seem to want to put me in the middle. I want no part of that.(period)Who is "[redacted]" (?)The watch was brought to me on 12.10.15 @ which time I told Mr. [redacted] it would be several months to complete the two separate parts of the repairs. Mr. [redacted] seems to forget the times he has called me and come into the store in the interim. It is not feasible for me to be expected to contact each of my customers as their repair work progresses.  On or about June 1st Mr. [redacted] came into the store. It was at this time that I showed him the progress of the repair, how the ladder extension had already been installed, and that the movement work had been completed. I thoroughly explained to him that although the extension was in place, I wanted it to look more professional and complete and would be spending several hours as well as adding additional gold stock to complete the piece. It was at this time I gave him a promised date of 10 days.On June 10th I called the phone number he had given me, and spoke with his answering machine stating the watch was complete and ready to be picked up. About an hour later Mr. [redacted] called back to ask specifics. When asked the total cost I then explained that the cost for the movement was the $185 I had estimated and no additional parts were needed for the movement portion. The total bill to extend the length 1.25" was $525 for a total of $710.  Immediately Mr. [redacted] started yelling at me on the phone, with all sorts of comments not fit to be printed here. I took his abuse for a full 10 minutes before I asked to come in at his convenience, to pick up the repair.Mr. [redacted] & [redacted] came into the store on the following day, Saturday, with Mr. [redacted] standing six foot inside the front door and Ms. [redacted] going down to the other end of the counter. Immediately Mr. [redacted] started in with his onslaught of abuse which I accepted before telling him I'd already heard all of this yesterday & was not going to stand there and listen to this again. Ms. [redacted] interceded at this juncture, and asked Mr, [redacted] to calm down. She then requested to see "her" watch. I showed her the watch and itemized all of the time and money I'd already put into the piece. She seemed pleased with the work and the two of them left the store.  Ten days later I received an email from the Revdex.com stating that a complaint had been filed against my business. I telephoned the local Revdex.com to ask how to access the file. Having read the complaint, I printed a copy of it. Later the same day [redacted] came in to the store, having called me several days earlier, asking that we sit down & discuss "her" watch and it's repair. I spoke with her for an extended time explaining every segment of the repair, which I will innumerate shortly, and all that had been done on behalf of this repair. Ms. [redacted] realized and verbalized her acknowledgement of how the costs were derived. She asked me if she could pay the bill over an extended period of time, to which I agreed.When the watch was left for repair an estimate was given for the movement repair. The client then requested the band be extended. He was informed that this was a time plus materials item. NO estimate was given, nor was an estimate requested. At any of the contacts (yes, initiated by Mr. [redacted]) HE could have requested that I provide current time & materials. Mr. [redacted] Did Not.The breakdown for repair is as follows: 1) Watch Movement Repair $185 (as originally estimated) 2) Materials for the lengthening of the band, 14k white gold plus solder & laser wire $225 3) Labor charged at $50/hour=$300. Total $710.oo.Reality is I spent well over the six hours billed. I also did not charge for removing the case back engraving, & re-engraving the personalized inscription: “[redacted]” which is typically another $40.Attached is a picture of the completed piece. As can be seen, the extension is an integral part of the entire piece. It is in no way practical to remove the segment as has been requested, without incurring at least another 2 hours of labor. And then, the watch would no longer fit the owner’s wrist.Mr. [redacted] assumes that it is a simple matter of removing the extension, which it is not. It’s far more involved.As of this submission, I have incurred the additional time spent to explain multiple times to Mr. [redacted] & Ms. [redacted] the full explanation of charges. In addition, I have submitted responses to each query through the Revdex.com. All told, this is an additional 3 plus hours spent on Mr. [redacted]’s behalf, and 3 hours that could have been spent assisting other customers with their needs. Money out of my pocket. There is no way Mr. [redacted] is justified in  his demands. I am willing to allow the client time to pay off the repair, without interest, but it must remain in my possession until the $710 have been received.Thank you for your attention in this matter…

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Address: 356 Boston Post Rd, Sudbury, Massachusetts, United States, 01776-3007

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30344 0 0
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